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Staff/Sr. Staff Software Engineer – Full Stack

| South Bay | Hybrid
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Company Description

ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®
 
We're looking for people who are ready to roll up their sleeves and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.
 
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Job Description

Team 
We are seeking exceptional, passionate and self-driven Staff Engineers in the rapidly growing Conversational Interface Platform team to build highly innovative products in automated and intelligent chat domain. 
Conversational Interface incorporates ML and NLU technology to make the chat agent smarter and more intelligent. With the advance of ML algorithm and ever-enrichment of the content, virtual agent is able to support the customer’s response with no or little human intervention. It is an era that ML truly can help human in the service industry. Conversational Interface provides the platform to manage the flows, topics, agents (both live and virtual) and customer chat sessions in a holistic way to enable other applications such ITSM, CSM and HR to improve the interaction effectiveness between the clients and backend service providers. 
Please join this highly innovative team. Let us disrupt the industry! 
What you get to do in this role: 

  • Design and develop the industry leading ServiceNow platform on conversational interface
  • Develop across the full stack of Web technologies – Java, JavaScript, AngularJS, React, HTML, CSS, and SQL
  • Work in a scrum-based agile development process which plans and builds features targeted to a release
  • Design and implement software that is simple, intuitive and easy to use that will allow application developers and customers to extend and customize the functionality to meet their specific business needs
  • Translate requirements and mock-ups into fully functional features by working closely with business and product owners, and creative designers
  • Collaborate with product managers and user experience designers to deliver delightful experiences
  • Build rich, modern web and mobile native experiences that are accessible, progressive and responsive
  • Integrate with various ML library and chatting clients (such as Web, Slack, MS Teams)
  • Support customers through bug fixes and patches
  • Play a key role in the architecture design and coordination with other architects to build a performant, scalable and reliable solution
  • Drive the process and quality improvement in SDLC management 




Qualifications

Company 
ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before. 
We’re disruptive. We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our product, and we live for our customers. We have high expectations and a career at ServiceNow means challenging yourself to always be better. 
Team 
We are seeking exceptional, passionate and self-driven Staff Engineers in the rapidly growing Conversational Interface Platform team to build highly innovative products in automated and intelligent chat domain. 
Conversational Interface incorporates ML and NLU technology to make the chat agent smarter and more intelligent. With the advance of ML algorithm and ever-enrichment of the content, virtual agent is able to support the customer’s response with no or little human intervention. It is an era that ML truly can help human in the service industry. Conversational Interface provides the platform to manage the flows, topics, agents (both live and virtual) and customer chat sessions in a holistic way to enable other applications such ITSM, CSM and HR to improve the interaction effectiveness between the clients and backend service providers. 
Please join this highly innovative team. Let us disrupt the industry! 
What you get to do in this role: 

  • Design and develop the industry leading ServiceNow platform on conversational interface
  • Develop across the full stack of Web technologies – Java, JavaScript, AngularJS, React, HTML, CSS, and SQL
  • Work in a scrum-based agile development process which plans and builds features targeted to a release
  • Design and implement software that is simple, intuitive and easy to use that will allow application developers and customers to extend and customize the functionality to meet their specific business needs
  • Translate requirements and mock-ups into fully functional features by working closely with business and product owners, and creative designers
  • Collaborate with product managers and user experience designers to deliver delightful experiences
  • Build rich, modern web and mobile native experiences that are accessible, progressive and responsive
  • Integrate with various ML library and chatting clients (such as Web, Slack, MS Teams)
  • Support customers through bug fixes and patches
  • Play a key role in the architecture design and coordination with other architects to build a performant, scalable and reliable solution
  • Drive the process and quality improvement in SDLC management 

In order to be successful in this role, we need someone who has: 

  • Bachelor’s/master’s degree in Computer Science or related discipline
  • 8-10 years of experience designing and building scalable reusable software components
  • Expert level knowledge on JavaScript frameworks (e.g. NodeJS, ReactJS, Redux) and Java Web Application Framework
  • Strong hands-on knowledge of JavaScript, Java, XML, HTML5 and CSS3, AJAX, WS/REST
  • Passion for software development, debugging and problem-solving.
  • Strong problem-solving, debugging skills and an aptitude for learning new technologies
  • Solid understanding of data modeling and databases (MySQL preferred)
  • Deep understanding of data structures, algorithms, object-oriented design, design patterns, and performance/scale considerations
  • Strong written and verbal communication
  • Must be comfortable with juggling multiple priorities with the ability to manage time effectively
  • Lead and mentor less experienced engineers 

It would be even better if you have: 

  • Experience developing on the ServiceNow platform and API’s
  • Experience in developing chat/virtual agent applications.
  • Expertise in unit and integration test automation
  • Experience with relational databases: Oracle, MySQL MS SQLServer
  • Familiarity with Unix shell


  •  


Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at +1 (408) 501-8550, or [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.


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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • ReactLibraries
    • Node.jsFrameworks
    • MariaDBDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases

Location

101 2nd St #1400, San Francisco, CA 94105

An Insider's view of ServiceNow

How would you describe the company’s work-life balance?

I am a working mom, and I appreciate the privilege of being able to work from home when I need to adjust my hours. I could be offline for two hours in the middle of the day because there's a school event for my kids. To be able to do so without the pressure of, "Oh my goodness! Now it's going to make me look bad," I don't take that for granted.

Kurdin

Manager, Strategy & Operations

What does your typical day look like?

If I could clarify one thing about being an engineer, we're a lot more collaborative than people think. Engineers can be seen as always sitting by themselves in front of a computer in a dark room and code just streaming down it. However, we work closely with project managers and designers to create the best product for customers.

Viviana

Senior Machine Learning Engineer

How does the company support your career growth?

Since joining ServiceNow, I've built out my leadership team, and 60% are women. My goal for my team is to create opportunities and a platform to showcase the incredible impact that they're having on the business, whether that's having them lead a critical initiative with cross-functional visibility or present during a C-suite meeting.

Vanessa

President, ServiceNow.org

What is your vision for the company?

We want to create a place where people want to come to work every day and do what they enjoy–where they feel challenged, collaborate with colleagues around the globe, and know what they're doing matters. It is really humbling to work with so many hardworking individuals who also want to see each other succeed and who are building something great.

Pat

Chief Technology Officer

What are some things you learned at the company?

Sometimes, we feel a little self-conscious. We may feel intimated or too shy to share our points of view. But in order to make an impact, we need to be able to trust our voice.

Ying

Director, Product Design

What are ServiceNow Perks + Benefits

ServiceNow Benefits Overview

We make work better for people—including our own. From work environments that help us do our best work, to benefits and a culture that encourage employees to stay healthy, happy, engaged, and growing, we keep our people at the center of everything we do.

Culture
Volunteer in local community
Open door policy
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Financial & Retirement
401(K)
401(K) matching
Company equity
Employee stock purchase plan
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Company-sponsored happy hours
Onsite office parking
Onsite gym
Professional Development Benefits
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
Online course subscriptions available

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