Support Engineer
About Carrot:
Carrot Fertility is the leading global fertility benefits provider for employers built to make fertility care and family-forming affordable and accessible for everyone who wants or needs it. Companies use Carrot to customize a fertility benefit that provides employees financial, medical, and emotional support as they pursue parenthood, reducing healthcare costs and resulting in better clinical outcomes.
The Role:
Carrot Fertility is seeking a Support Engineer that will live within the engineering department and operate in the space where Support and Engineering meet. In the space of a day, they might be executing on a pre-defined on-call runbook, interacting with the Product team to ensure that steps in a bug report are reproducible, or interacting with the Engineering team itself by diving deep into our codebase. That’s not all though - they’re equally invited to improve our documentation, help build out more efficient support processes, and dive into the cutting edge solutions that will define how we will do work tomorrow.
The Team:
Our support engineers are embedded within the engineering team at Carrot. By working alongside the team best equipped to fix major root causes, our support engineers will empower a strong feedback loop into our product.
Minimum Qualifications:
- Strong communication skills with ideally 2+ years of experience in a support or other service-oriented customer facing role.
- Experienced in writing support content
- Experience being on-call and can jump into a complex situation, making sense of and communicating clearly to stakeholders what's going on.
- Intermediate SQL Capabilities (if you understand how a ‘join’ works, you will be effective)
- Experienced with Git and CI/CD
- Experience building an MVC framework based application
Preferred Qualifications:
- C#, .NET Core
- JS + Typescript, React
Why Carrot?
Founded in 2016, CB Insights recognized Carrot as one of the world's most promising private digital health companies. In 2020, Carrot was named to Fast Company’s World Changing Ideas awards program, which recognizes companies that are tackling society's biggest problems, and Carrot was named to Fierce Healthcare’s Fierce 15 List of 2021 which recognizes the most promising healthcare companies in the industry. Carrot supports 250 companies in more than 60 countries across North America, Asia, Europe, South America, and the Middle East.