VP of Engineering at Upwork

| South Bay
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Upwork ($UPWK) is the leading tech solution for companies looking to hire the best talent, maintain flexibility, and get more done. We’re passionate about our mission to create economic opportunities so people have better lives. Every year, more than $2 billion of work is done through Upwork by skilled professionals who want the freedom of working anytime, anywhere. Top companies connecting with extraordinary talent around the globe? Upwork is how.

Are you an experienced Engineering leader who is up to the challenge of running the core of a platform that is at the center of the professional lives of millions of freelancers and clients around the world? Do you relish leading teams through solving seemingly impossible problems? Do you love identifying potential scalability issues, implementing engineering best practices, and helping your teams come up with creative solutions to both technical and organizational challenges? If so, we’d love to hear from you.

Upwork is looking for a passionate, hard-working, and talented technical leader to lead the teams focused on one of Upwork’s key objectives and responsible for managing the core Marketplace user flows to help freelancers and clients on Upwork find the opportunities or hires that best fit their needs. This role is core to the business and it provides opportunities to make a truly outsized impact.

Improving the quality of the match, upleveling our ontology of work, implementing self-healing protocols to handle failure scenarios, and dramatically improving our job fill rates, are just a handful of the areas where we have significant room for improvement. As the senior leader in charge of this team, you will come to work every day knowing that your contributions will make a major difference for users who depend on the product that you deliver in order to make a living.

You will be at the forefront of the shift to remote-work. Your team will span dozens of countries and you’ll have the opportunity to lead both local and globally-distributed talent. 


Your Responsibilities:

  • Be at the forefront of an effort to overhaul the Upwork Marketplace experience, improving everything from the profile creation and job application experiences, to the knowledge graph (the ontology of work) and the quality of the matches being made on the platform.

  • Establish architectural principles, identify cutting-edge technologies and patterns to leverage, and continue to increase the talent density on this already strong team. Keep high performers engaged and motivated to continue doing their best work.

  • Work closely with our Data Science team to apply Machine Learning models to improve the relevancy and ranking of search results.

  • Drive a high standard of excellence for web service scalability and availability, while also driving high profile efforts on the front-end.

  • Be in charge of the team’s technical strategy and execution, and partner closely with Product and Design, as well as with other senior leaders in Engineering, to ensure that we’re delivering the best end to end experiences for our customers.


What it takes to catch our eye:

  • 10+ years of development experience managing high-performing distributed engineering teams.

  • Experience in designing and developing scalable, well-tuned, and highly available software.

  • Strong track record of working across team boundaries to deliver delightful customer experiences across the full stack.


How to really knock our socks off:

  • Proven ability to work in a fast-paced, iterative environment and lead the parallel development and delivery of features on multiple related product areas.

  • Strong focus on the customer and the business, coupled with a burning desire to learn, respond to feedback and grow. We’re looking for people who thrive on learning new technologies and don’t believe in one-size-fits-all solutions.

  • Excellent written and verbal communication skills. Our teams are widely distributed, and you will be required to communicate with technical and non-technical audiences across different cultures.


Come change how the world works.

At Upwork, you’ll shape talent solutions for how the world works today. Whether you’re working from our offices in San Francisco, Santa Clara, and Chicago or are part of our globally distributed team, we’re working together to create exciting remote work opportunities for a global community of professionals. Our vibrant culture is built on a common mission and shared values. As we create economic opportunities so that people have better lives, our employees build amazing teams, put our community first and have a bias towards action. We encourage team Upwork to bring their whole selves to work through learning and development opportunities, mentorship, and employee resource groups. All that and amazing benefits too? We’ve got you covered (especially with our company favorite, Work Online Wednesdays). Check out our Life at Upwork page to learn more about the employee experience.

Upwork is proudly committed to recruiting and retaining a diverse and inclusive workforce. As an Equal Opportunity Employer, we never discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

#LI-JS1


 
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Technology we use

  • Engineering
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • SqlLanguages
    • AngularJSFrameworks
    • VueJSFrameworks
    • Nuxt.js Frameworks
    • PostgreSQLDatabases
    • GreenplumDatabases
    • redshiftDatabases
    • SalesforceCRM
    • Oracle ResponsysEmail
    • MarketoLead Gen

Location

Our San Francisco office is located in SOMA. We are close to public transportation, restaurants, and Oracle Park.

An Insider's view of Upwork

What are some social events your company does?

I love how excited Upwork gets for the holidays. In December, we set up a Giving Tree for low-income households. On Thanksgiving, the leadership team serves employees lunch from the buffet table. My favorite event of the year, though, is Halloween. From in-office haunted houses to costume contests (dogs welcome!), it’s always a spooktacular time!

Elisabeth

Communications Manager

What's the biggest problem your team is solving?

My teams and I are challenged with the tasks of building our native applications across Mac, Windows, Linux, iOS, and Android. Integrating delightful user experiences into the apps requires heavy collaboration across the company and in the end, it’s rewarding to know that we are further enabling others to work from anywhere in the world.

Mike

Engineering Manager

How does the company support your career growth?

I've joined a companywide Leadership Program that includes weekly check-ins with a leadership/executive coach. If you express the interest and show that you have the drive, work ethic, and dedication; Upwork will support your growth. They really do put their money where their mouth is.

Akilah

Operations Manager, Talent Acquisition

How do you empower your team to be more creative?

My team works on the matching systems that connect talent with jobs. One fun thing we do is come up with names for all the different kinds of work that are done on Upwork. Are you a designer or an illustrator? Is that a framework or a library? We write the catalog of what’s possible on Upwork and it’s always growing.

Zack

VP, Engineering

How has your career grown since starting at the company?

I started out working on mostly tactical features to address minor, well-understood issues to improve the user experience. Over time I’ve had the opportunity to drive solutions for increasingly more complicated and ambiguous problems, learning a lot about how to better lead and work more effectively with cross-functional teams along the way.

Cary

Lead Product Manager, Match

What are Upwork Perks + Benefits

Upwork Benefits Overview

Upwork proudly offers a comprehensive set of benefits to ensure employees are able to bring their whole selves to work. To allow for that, we aim to deliver world-class offerings and perks that cover your medical, dental, vision, emotional and family well-being. If you are an active, regular, full-time employee working a minimum of 20 hours per week you are eligible for all lines of coverage.

Culture
Volunteer in local community
In addition to company organized opportunities, we offer paid time off for volunteering at your favorite local organizations.
Partners with Nonprofits
The Upwork Foundation is Upwork's social impact arm–our goal is to make sure the future of work is inclusive, especially for communities at risk of being left behind by changing technology.
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Upwork employees can contribute up to $2,750 annually to their healthcare FSA and up to $5,000 annually for Dependent Care FSA for single or married filing jointly.
Disability Insurance
Disability insurance covers 66.7% of annual salary up to $10,000 monthly maximum payout.
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Acme Co. provides Backup child care assistance.
Generous Parental Leave
We provide 12 weeks of parental leave for all parents.
Remote Work Program
Our remote work program includes work from home on Wednesdays.
Family Medical Leave
Adoption Assistance
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
We provide free breakfast and lunch every day of the week.
Game Room
Stocked Kitchen
Happy Hours
Pet Friendly
Acme Co.'s pet policy is dog friendly daily.
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Acme Co. offers employees professional development opportunities like Onsite training courses, The ability to attend job related conferences and seminars.
Diversity Program
Lunch and learns
Promote from within
Mentorship program
Continuing Education stipend
Time allotted for learning
Online course subscriptions available
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