Field Engineer I - Kansas City, MO

Job Description SummaryThe Field Engineer will perform preventative maintenance, installations, troubleshooting, and repairs on our life-changing medical equipment in Invasive Cardiology and opportunities to be trained in other modalities within a hospital or healthcare system in Kansas City, MO. Must have applicable knowledge and understanding of Information Technology Network infrastructures and the ability to discuss, troubleshoot, and resolve customers AD (Active Directory) structure and Policies that can be implemented. Handle complex configurations, be well organized and communicate effectively to help customers complete IT task on time.
GE HealthCare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Job DescriptionResponsibilities

• Learn to complete on-time and accurate Preventative Maintenance, FMIs and/or ISIs.
• Work with Project Managers to complete Installation of equipment and software within a demanding schedule to meet client needs
• Perform repairs within a timely manner of being dispatched
• Assist more experienced field engineers with equipment installation.
• Work with experienced field engineers on basic troubleshooting and service repair needs on designated equipment.
• Must be able to multi-task and work independently and responsibly when not assisting others
• Effectively communicate and partner with teammates and colleagues.
• Learn to effectively communicate with customers to ensure resolution and proper follow-up, leading to customer satisfaction.
• Partner with the customer and recommend value-added services that will help the customer run their business more efficiently.
• Keep up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner, ordering repair parts, and managing cycle times.
• Utilize the GEHC escalation process, as needed, and work closely with region and national support to define and implement corrective action plans to resolve customer issues in a timely manner.
• Serve as a member of the account community for key accounts.
• Effectively engage commercial counterparts, identify potential sales leads, participate in sales opportunities such as contract renewals, and assist with promoting and implementing revenue programs.
• Focus on customer needs and satisfaction, while building on and enhancing the relationship with the customer to ultimately become a perceived partner in their business.
• Keep up to date with competitor information and market trends.
• Answer service calls independently without assistance within one year of employment.
• Be a Self-Starter and take Ownership of Job responsibilities. Take good notes and demonstrate understanding of notes.  Share with direct people leader and mentor.
• Keep up with day to day administrative tasks such as debriefing time, parts return, and dispatch closure to ensure metrics

• Maintain relationships with customers and ensure timely communication, resolution and proper follow-up to drive customer satisfaction.

• Adhere to company policies, procedures, and hospital protocols, to ensure regulatory and compliance requirements are met; ensure documentation of all work performed is captured, including the ordering of parts.

Basic Qualifications

• Associates degree, Bachelor's degree, military education, participant in the formal GE HealthCare Biomedical or Field Engineer Services Internship or Military Externship program; OR High School Diploma/GED with 4+ years’ experience servicing electronic equipment.2 or 3 years of experience in the information technology field.

• A+, Network+ or Cisco CNA Certifications is a plus.   Familiarity or experience with Microsoft Active Directory.  Familiarity or experience with SQL Server is a plus.

• Experience working with Computers, Servers, and Network switches and understanding of network traffic with troubleshooting command knowledge. Will be asked to demonstrate basic commands.

• Experience with Microsoft AD Structure and Implementing AD Policies as well as Microsoft suite of products. (Microsoft Certifications is a plus).

• Valid Driver's License.

• Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.

Preferred Qualifications

• Ability to lift, carry, push, and pull up to 35 lbs. unassisted and frequently bend, stoop, twist, climb, crouch or squat, kneel or crawl, sit and stand for long periods of time. Must also be able to reach at, above and below shoulder level, flex or extend neck and have good hand and finger dexterity.

• Ability to be available after-hours and/or work a rotating on-call schedule, including weekends.

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

#LI-LC2 #LI-REMOTE

While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.