At Nylas, our mission is to empower the world to communicate with context and insight. Our hosted sync platform and APIs enable developers to quickly integrate their apps with email, contacts, and calendar across all providers (including Exchange).

We are changing the way companies and developers innovate with email and messaging. Customers like Pipedrive, Salesloft, and Lever use our cloud messaging APIs to power their products and accelerate their ability to innovate. 

Nylas has raised over $30M from Spark Capital, 8VC, Data Collective, Fuel Capital, SV Angel and more. Our HQ is in San Francisco with offices in New York, Denver, Toronto, and several of us work remotely. Members have previously worked at Dropbox, Google, Facebook, Microsoft, Oracle, SAP, and VMware. 

Want to know more? Check out our Our Employee Handbook!

About the team 

You will assist the Finance team with our entire billing cycle by reviewing contracts, creating invoices, handling billing, ensuring contract terms are being met, identifying solutions to complex issues, following up on overdue bills, and responding to customer inquiries. Additionally, you will have opportunities to help streamline department processes, contribute to the development and automation of new procedures, and gain exposure with revenue recognition. Your work will have a company-wide impact! 

About the role

In true startup fashion, you must be comfortable wearing multiple hats: generation of accurate invoices, charging credit cards via Stripe, processing revenue adjustments, responding to customer questions, and issuing credit memos in accordance with the relevant contract, billing cycles, and policy. The role reports to the Controller and will be the third accounting and finance hire in the company. As our company grows, the accounting and finance team will continue to expand and you'll be an integral part of enabling rapid growth and scaling our internal teams and business processes. If you have an entrepreneurial spirit and like to deeply understand the inner-workings of a company, you will thrive in this role. 

Responsibilities

• Review customer contracts and calculate the correct billing amounts 
• Prepare invoices and charge credit cards via Stripe
• Become a key point of contact with Sales and Customer Success teams about customer matters such as billing questions, ensuring new customers are set up correctly, following up on overdue invoices, responding to customer tickets regarding billing questions and providing billing data
• Respond to customer billing questions in a timely and professional manner
• Track, maintain and reconcile our Accounts Receivable on an ongoing basis
• Investigate invoice issues and respond to general billing inquires
• Recommend solutions to increase efficiency of existing processes
• Introduction to revenue recognition and the review of revenue contracts for identifying non-standard contractual terms
• Willingness to help and work on ad-hoc accounting and/or finance projects as necessary
  

Qualifications

• At least 1 year work experience in Accounting and/or Billing and Accounts Receivable, or similar experience, preferably with a fast-moving software company or Big 4 Accounting firm
• Bachelor’s degree in Accounting, Finance or Business/Economics
• Strong knowledge of GAAP and accrual accounting methodology 
• You can confidently multi-task and execute on projects, no matter the size and complexity. You should be able to operate, prioritize, execute, and make good decisions with a high level of autonomy.
• Organized and process-driven; you can streamline workflow and create scalable processes 
• Proficiency with software accounting packages, preferably Quickbooks
• Solid abilities with Microsoft Excel and/or Google Sheets
• Experience with Stripe a big plus
• Highly analytical and data-driven 
• Take ownership of your projects and see them through to completion and beyond 
• Extremely detail-oriented and comfortable managing multiple deadlines and priorities with little oversight 
• Trustworthy and discreet with important financial information 

Benefits

• Competitive Pay
• Meaningful Equity
• Medical, Vision, Dental, and Life benefits for you and your family (including One Medical membership)
• 401k, FSA, HSA, Commuter benefits
• $1k yearly Education & Development benefit
• Catered lunch & unlimited snacks
• $100 a month health and wellness benefit
• Relocation assistance
• Unlimited vacation (strongly recommended 2-week consecutive vacation once per year)
• 12 weeks caregiver leave
• Flexible work hours

Nylas is an Equal Opportunity Employer, and diversity of all kinds is important to us.

Our team is roughly equal by identified gender (including engineering) and focuses on creating an inclusive environment for all people. We welcome people from all different backgrounds and currently employ startup founders, college graduates from all over the country and the world, and coding academy graduates.

We are actively and regularly working with the entire team to shape our culture in a conscious way to our ideal of empowerment, transparency, and kindness.