About the company

Remind, the leading communication platform in education, helps educators reach students and parents where they are: their phones. With nearly 30 million active users, we’re one of the fastest-growing companies in education technology, but we have our sights set on something bigger: giving every student the opportunity to succeed.

About this role

The Billing and Collection Specialist will work closely with our Sales and Customer Success teams to ensure that our customers are billed accurately and work with them to get Remind paid quickly. In this role you will be in contact with our customers on a daily basis to provide top notch service to help them resolve any billing issues or questions. Additionally, you’ll utilize your communication and investigative skills to manage collection efforts on delinquent accounts.

About you:

• You have 2 years of Billing and AR Operations experience and preferably experience at a SaaS company, processing high transaction volumes
• You’re highly organized with an ability to execute with excellent attention to detail
• You have ability to adapt to rapidly-changing environments and processes

What you’ll do:

• Review customer contracts to ensure they adhere to company policies
• Execute on the invoice process from booking the invoice to payment application
• Manage all customer interactions related to billing, including routing customer compliance forms, responding to customer billing questions and following up with accounts on past due balances
• Provide accurate, timely reporting to finance and accounting teams, and participate in monthly close process
• Provide weekly and monthly reporting on activities, delinquent customers and payments to Finance and Accounting teams

On your first day, you should:

• Have prior experience working with Microsoft Excel, Google Sheets, Salesforce and Netsuite

Compensation:

• Competitive salary and equity
• 401K
• 100% health coverage for you and your dependents
• Open vacation policy
• Paid parental leave
• Parking and commuter benefits

Remind is an equal opportunity employer, and we're committed to diversity and inclusion in the workplace. We aim to represent the students, teachers, and parents we serve, and we welcome, support, and empower all the diverse individuals in our community.