Collections Associate
We're transforming the grocery industry
Instacart is the North American leader in online grocery and one of the fastest-growing companies in e-commerce. Since 2012, we’ve been working towards creating a world where everyone has access to the food they love and more time to enjoy it together.
Groceries delivered to your door in as little as an hour. It seems simple, right? Well, it’s more complex than that. From re-routing deliveries during snowstorms, to connecting customers with coupons and deals for their favorite brands, to updating over half a billion grocery data lines every night...our efforts bring Instacart closer to being the operating system for the grocery industry.
Solving these problems is what helps our customers get back time in their day, so they can do more of what they love.
Introducing Our Hybrid Working Model
As the future of work evolves, so do we. We have a hybrid model where our roles are open to in-office, flex, or remote work. Learn more about our flexible approach to where we work.
https://instacart.careers/remote/
OVERVIEW
We have an exciting role open for a person interested in developing their career in Accounts Receivables! This role will support our Cash Applications team posting cash daily then will lead into a full-time role as a Collections Associate.
ABOUT THE JOB
- Daily cash application from various payment sources
- Monitor and manage the unapplied payment account
- Partner with internal and external teams to resolve discrepancies
- Act as first point of contact for assigned accounts
- Contact customer via phone and/or email regarding past due invoice(s)
- Research and resolve account discrepancies as needed with Instacart teams
- Reduce financial losses by increasing cash collections with due diligence
- Maintain accurate records of customer communications (i.e. promise to pay, payment arrangements)
- Identify and suggest process improvements
- Proven track record of reducing DSO
- Respond to customer inquiries in a timely manner
- Provide collections team with weekly accounts update
- Perform ad hoc duties as needed
ABOUT YOU
- 2+ years of B2B collections experience
- Understanding of the quote-to-cash process
- Experience with Purchase Order and Customer Payment Portals
- Strong interpersonal and communication skills
- Detailed oriented with strong analytical & problem-solving skills
- Intermediate Excel experience
- Ability and willingness to handle multiple tasks under a tight deadline in a fast-paced and dynamic environment
- Experience with Oracle is a plus
- Effectively works independently and as a team
- Excellent customer service skills