Controller

| Hybrid
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We are looking for a finance leader to lead all day-to-day finance operations including functional responsibility for accounting, internal controls, and transaction processing functions including accounts payable, accounts receivable, and payroll. The Controller would ensure consistent, accurate, and concise financial reporting for the internal and external stakeholders. The Controller will support the Global VP Corporate Controller and will ensure consistent, accurate, and concise financial reporting for the internal and external stakeholders.

 

Role And Responsibilities:

  • Plan, direct and coordinate all accounting operational functions

  • Responsible for the Company’s monthly, quarterly, and year-end close process and management reporting of results, variances, operating metrics, and other analyses

  • Oversee all accounts, ledgers, and reporting systems ensuring compliance with appropriate standards

  • Work to continuously improve/evolve internal controls, policies, and infrastructure in an effort to scale the business; lead the company’s SOX readiness program from a process and systems perspective.

  • Support the development of accounting policies in collaboration with technical accounting directors and ensure the appropriate application of those policies to the Company's business activities

  • Manage the resolution of complex accounting issues in collaboration with technical accounting resources by providing inputs and reviewing accounting memos detailing significant transactions/practices

  • Establish strong relationships with intra-company peers and be the "go to" accounting source in the Company

  • Lead annual financial audits and quarterly balance sheet and financial reviews, build strong auditor relationships, and partner internally to support operational and compliance programs

  • Oversee regulatory reporting, including specific tax and compliance reporting need by tax teams across various jurisdictions

  • Provide support for the annual budgeting and planning process; work with FP&A team on monthly forecast against budget and organizational cash flow forecasting

  • Hiring, training and retaining skilled accounting staff globally to scale the accounting function to support Freshwork’s growth

  • Perform ad hoc financial analysis

 
Required Qualifications, Skills And Experience:

  • CPA or equivalent with 15+ years of relevant experience, including Big 4 public accounting experience and accounting leadership roles in a global environment.

  • Detail-oriented and able to handle large quantities of data.

  • Strong financial foundation, with in-depth knowledge of general ledger, month-end close processes, and U.S. GAAP

  • Deep audit experience, having worked on all three financial statements, preferably at a Big 4 consulting firm

  • Proven experience focus on streamlining accounting processes across payroll, procure to pay, revenue accounting, general ledger close, tax reporting and financial reporting

  • Exemplary history of financial project management

  • Working knowledge of federal, state, and local tax compliance regulations and reporting

  • Experience with technical accounting areas such as revenue recognition ASC 606, stock based compensation expense, capitalized internal software development, debt/ equity transactions

  • Strong experience working with ERP systems (Netsuite is a strong plus )

  • Proven record of mentoring and developing talents in a global environment

  • High emotional intelligence, ability to build and sustain relationships at multiple levels within and outside of finance.

  • Excellent written and oral communication skills, clear and precise in communication, tailor communication to the audience.

  • Ability to work in a fast-paced environment, manage competing priorities, and adhere to tight deadlines.

 

Freshworks provides innovative customer engagement software for businesses of all sizes, making it easy for teams to acquire, close, and keep their customers for life. Freshworks Software-as-a-Service (SaaS) products provide a 360-degree view of the customer, are ready to go, easy to use, and offer quick return on investment. Headquartered in San Mateo, CA, Freshworks 3,000+ team members work in offices throughout the world. Freshworks has global offices in India, Singapore, Australia, UK, Netherlands, France and Germany.  The company counts over 220,000 businesses in its customer-for-life community around the world including Honda, Bridgestone, Hugo Boss, University of Pennsylvania, Toshiba, Sling TV and Cisco.

 

Freshworks’ suite of products that transform the way world class organizations collaborate with customers and co-workers, include Freshdesk (Omni-channel customer support), Freshservice (IT Service Desk), Freshsales (Intuitive fully-integrated CRM), Freshmarketer (Marketing Automation Suite), Freshteam (HR Management System for growing teams), Freshchat (Modern messaging software) and Freshcaller (Cloud PBX system).

 

Freshworks has received numerous accolades from analysts and media including making it to Forbes’ Cloud 100 list, Economic Times Startup of the Year, 2019 LinkedIn Top 25 Companies to work for in India and a listing on the Magic Quadrant for CRM Customer Engagement & IT Service Management. While Freshworks has had incredible organic growth over the last few years, the company also has made targeted acquisitions that add critical capabilities to the portfolio including Natural Language Processing, Chatbots, Machine Learning, Social and Messaging Transformation. Freshworks has raised over $250 million in capital and is funded by Accel, CapitalG, Sequoia Capital and Tiger Global Management. More information is available at: www.Freshworks.com.

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Technology we use

  • Product
  • Sales & Marketing
    • ConfluenceManagement
    • JIRAManagement
    • FreshdeskManagement
    • FreshserviceManagement
    • Freshsales CRMManagement
    • FreshmarketerManagement
    • FreshchatManagement
    • FreshcallerManagement
    • FreshsuccessManagement
    • FreshteamManagement
    • FreshconnectManagement
    • FreshreleaseManagement
    • FreshpingManagement
    • FreshstatusManagement
    • Freshsales CRMCRM
    • FreshmarketerEmail
    • FreshmarketerLead Gen

Location

Freshworks' HQ is adjacent to the Hillsdale Caltrain station in San Mateo amidst a growing hub of tech companies.

An Insider's view of Freshworks

What’s the vibe like in the office?

One of the things I've loved most since starting at Freshworks is how much the team values company culture. Everyone in the office is working hard, celebrating successes, and all the while having a great time. Collaboration is also a big aspect of the sales team - everyone is quick to jump in to help!

Lauren

Enterprise Account Executive

What's the biggest problem your team is solving?

It is great being part of a team that is helping companies hit the refresh switch on business software. Freshworks is letting businesses know that their software doesn’t have to be clunky or expensive. Being able to help companies overcome these challenges is truly rewarding!

Tylor

Senior Enterprise Account Executive

What makes someone successful on your team?

You have to be a team player. We are all in each other's corners and the collaborative and interactive workspace is one that I have come to value greatly. You will be presented with ongoing opportunities to grow, learn, and step into leadership roles. The willingness to volunteer for these roles and step into new challenges is a valuable attribute.

Jenny

Solution Engineer

What is your vision for the company?

Freshworks provides innovative customer engagement software for businesses of all sizes, making it easy for teams to acquire, close and keep their customers for life. We provide refreshing software that your teams will love. All our products are ready to go, easy to use, and offer great value to any type of business.

Girish

Founder & CEO

How do you collaborate with other teams in the company?

As a distributed workforce I try to include visual elements throughout my collaboration process. By sharing the "why" and vision I can more easily collate critiques and ideas. I also keep internal notes on interactions in my Evernote; being organized helps me communicate directives in a more progressive manner.

Sam

Senior Solutions Engineer

What are Freshworks Perks + Benefits

Freshworks Benefits Overview

Freshworks provides a comprehensive benefits plan, including health insurance, vision, dental, retirement, and unlimited time off (among a lot of other cool things too!)

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Dedicated diversity and inclusion staff
Highly diverse management team
We have 3 women in our C-suite!
Mandated unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity employee resource groups
FW Women 360, LGBTQAI++
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Classpass and a fitness/reading stipend
Team workouts
Financial & Retirement
401(K)
The 401(k) retirement plan offers a broad selection of stocks, bonds and international index funds to choose from.
Company equity
Employee stock purchase plan
Performance bonus
Freshworks has a lucrative sales commission program as well as a performance bonus for other functions, which are dependent on individual and company performance.
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited vacation policy
Paid volunteer time
Paid holidays
Office Perks
Commuter benefits
Freshworks offers pre-tax commuter benefits for all employees.
Company-sponsored outings
Free daily meals
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Onsite office parking
Relocation assistance
Fitness stipend
Home-office stipend for remote employees
Professional Development Benefits
Lunch and learns
Promote from within
Mentorship program
Continuing education available during work hours

Additional Perks + Benefits

Since working from home in mid March, we have added additional benefits to ensure our employees are fully supported, mentally and physically!
- One time WFH accessories stipend
- Monthly internet allowance
- Classpass membership offering
- 6-month long free DashPass subscription
- Reading & fitness stipend

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