Group Manager, Revenue Operations

| San Francisco | Remote
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Blend helps lenders maximize their digital agility. Our digital lending platform is used by Wells Fargo, U.S. Bank, and other leading financial institutions to increase customer acquisition, improve productivity, and accelerate the delivery of any banking product across every channel. We process more than $3.5 billion in mortgages and consumer loans daily, helping millions of consumers get into homes and gain access to the capital they need to lead better lives.


Some projects that the team is working on:

  • Developing best practices for maximizing Blend’s effectiveness based on target business objectives such as maximizing operational efficiency or enhancing customer experience 
  • Delivering a single view of all key customer metrics from pre-sale through renewal and expansion; define the metrics that matter and create a single source of truth for understanding customers across departments to make decisions. 
  • Establishing a holistic compensation methodology for all GTM team members supporting Blend’s Customer-First business model.

How you’ll contribute:

  • Lead a talented RevOps organization (10+ individuals) in supporting Blend’s full GTM team (100+ individuals) to create a customer-centric operational layer that eliminates silos between departments while prioritizing efficiency and accountability among teams.
  • Determine the best processes, tools, and strategies to support revenue retention and growth across Sales and CS (ownership) and Marketing and Finance (partnership). 
  • Deliver a single view of all key customer metrics from pre-sale through renewal and expansion; define the metrics that matter and create a single source of truth for understanding customers across departments to make decisions. 
  • Find ways to evaluate analytics to further accelerate growth then work with leadership to determine and execute new initiatives for Blend.
  • Work closely with Product Marketing to execute product and market enablement across customer facing teams (pre and post sales). 
  • Develop and execute a comprehensive compensation plan for all GTM teams.

Who you are:

  • 10+ years experience managing operations organizations
  • Highly structured thinker capable of implementing processes that drive scale
  • Shown ability to recruit, mentor, and retain great people
  • Proven ability to thrive with a high level of autonomy and responsibility
  • Track-record of collaborating effectively with other go-to-market teams and business stakeholders

Bonus Points!

  • Experience in Fintech

Benefits and Perks:

  • Meaningful equity and a 401(k) plan
  • Comprehensive health benefits 
  • Wellness benefits covering a variety of wellness activities, fitness classes, fitness equipment and more 
  • Stipends for work from home setup, internet, and meals
  • Company-wide mental health days 
  • Weekly remote all hands
  • Flexible work schedule, with open vacation policy
  • 16 weeks of paid parental leave

Blend is an equal opportunity employer that values diversity, inclusion and belonging. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status disability status, or any other characteristic protected by law. We will consider for employment all qualified applicants with arrest and conviction records in a manner consistent with applicable law, including the San Francisco Fair Chance Ordinance.
Notice at Collection for California Applicants 

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Technology we use

  • Engineering
    • GolangLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • ReactLibraries
    • AngularJSFrameworks
    • Node.jsFrameworks
    • MongoDBDatabases

Location

415 Kearny Street, San Francisco, CA 94108

What are Blend Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Happy Hours
Parking
Pet Friendly
Recreational Clubs
Relocation Assistance
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
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