About Us:

What makes the difference between a product that's engaging, compelling, and easy to use and one that's frustrating, broken, and complicated? The answer is user experience. Here at UserTesting, our mission is to help our customers create great experiences. We enable every organization to deliver the best customer experience powered by human insight.

The Opportunity:

As the Manager of FP&A, you will be a key member of a small but influential and growing FP&A team, bringing key best practices as the Finance organization scales. Overseeing the Go-To-Market areas of the business, you will work closely with Sales, Revenue Operations, Marketing and Customer Success leaders to develop a deep understanding of revenue drivers and associated expenses. This position will play a key role in ensuring we are efficiently spending to drive growth and are aligned on key top-line metrics across the company. You will be creating, maintaining and constantly improving the B2B SaaS revenue modeling, working closely with Revenue Operations and Business Intelligence to accurately report Bookings, ARR, Billings, CAC, Churn and LTV, all of which are key focus areas for the company. This will be a highly visible role, owning the most important part of the P&L.

• Lead the forecasting process for Revenue and go-to-marketing expenses to ensure FP&A alignment with the executive team and the business
• Own revenue reporting and variance analysis to be used for CFO, Exec and Board updates
• Ensure alignment on the revenue forecast and update cadence with Revenue Operations and Business Intelligence
• Develop segment level reporting to create a deep understanding of what areas of the business are the key to driving growth
• Drive efficiencies and understanding around Cost of Revenue and Professional Services to improve Gross Margins
• Work with Revenue Operations and Accounting to streamline Deal Desk and Commissions processes to allow the entire organization to scale

What we're looking for:

• 6+ years experience in FP&A or related field at a high-growth organization, preferably at a high-growth B2B SaaS company
• Ability to work independently, identifying and resolving issues with little oversight, and handle multiple competing priorities effectively
• Working knowledge with planning tool, Adaptive preferred, and a strong understanding of GAAP and ASC 606 impact on the P&L
• Strong problem solving and process creation skills, not only focusing on fighting fires reactively but getting process buy in and fixing issues proactively
• Creation of holistic go-to-market models to ensure alignment across all go-to-market department models, KPIs, revenue and expenses
• Experience working with Sales, Marketing, Revenue Operations and Customer Success teams

Why you’ll love working for UserTesting:

We’re honored to be named a 2020 Inc. Best Workplace. Joining UserTesting means being part of a passionate team focused on transforming the way companies learn about their users. 

Founded in 2007 and backed by Accel and OpenView, UserTesting is headquartered in San Francisco with offices in Atlanta and Edinburgh. 

To learn more about our team, culture, and customers, check out our careers page, company blog, and press/awards. Besides a great work environment and the opportunity to change the world we’re also growing fast — join us!