Payments Analyst
Payments Analyst
We are seeking a Payments Analyst as part of our growing Payments & Risk Analytics team within Gusto’s Payments & Risk Operations Group. This group moves billions of dollars for Gusto customers every year. The successful candidate will work across functions (Payments & Risk Operations, Credit Policy, Product, Engineering, Data Science, Compliance, Security and Finance) and will use data to help drive and achieve Gusto’s long-term vision for the People Platform.
About Gusto
Gusto is a modern, online people platform that helps small businesses take care of their teams. On top of full-service payroll, Gusto offers health insurance, 401(k)s, expert HR, and team management tools. Today, Gusto offices in Denver, San Francisco, and New York serve more than 100,000 businesses nationwide.
Our mission is to create a world where work empowers a better life.
The Payments Analyst will use their knowledge of financial forecasting and operations as well as their data skills to build and maintain KPI metrics, forecast volumes and losses to measure the impact and performance of new and existing product and operational features. In addition will help to create a reporting infrastructure for payments and compliance requirements.
Payments and payment speeds are at the core of Gusto’s business. We currently process tens of billions of payments annually and we need a data analyst on the Fintech team who can help Gusto continue scaling accurately, sustainably, and safely.
Here’s what you’ll do day-to-day:
- Work with SQL and Excel / Google Sheets to drive data solutions to Operational and Policy problems within the Payments and Risk Operations Group at Gusto
- Support Legal and Compliance initiatives such as Money Transfer Licenses by creating and organizing payments data reporting
- Forecasting and and modeling forward payment volumes, types and loss profiles in the payments product under a changing product experience, customer population and economic time
- Leverage data to understand small business money movement fraud together with Financial and Compliance Risk, proactively identify areas of opportunity and suggest cross functional projects to spearhead payments efficiency and mitigate risk
- Train operations teams to further develop SQL skills and use data tools to perform deep dive analysis to diagnose and resolve payment and credit events
- Maintain SQL repository for daily KPI, troubleshooting and alert monitoring
- Handle external data sources
Here’s what we're looking for:
- 2-4 years of experience in banking and/or fintech
- Knowledge of the attributes of payments and faster payments
- Background in the credit and fraud risk signals of small businesses
- Background in segmentation and cohort analyses
- Advanced SQL and Excel skills to perform data segmentation and aggregation from scratch
- Proven working experience with data analytics and visualization tools (e.g. Excel, Tableau, Redash)
- Experience working with KPI metrics
Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.
Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at [email protected].
