Hinge Health is pioneering the world's most patient-centered Digital Clinic for back & joint pain. Hinge Health’s Digital Clinic is the #1 musculoskeletal (MSK) solution for employers and health plans. MSK conditions are the #1 medical spend for US employers. Hinge Health is finally making it easier to bring expert-recommended care to millions of patients by being the first company to combine wearable-sensor guided exercise therapy with 1-on-1 health coaching and patient education. Only Hinge Health has clinically validated outcomes across 4 peer-reviewed studies showing reductions in: chronic pain, opioid use, anxiety, depression, absenteeism, and costly surgeries.

4 in 5 employers with a digital MSK solution partner with Hinge Health and we are poised to triple our customer base again in 2021. Hinge Health has raised $126M to date and has 300+ employees across our San Francisco, Portland, Minneapolis, Chicago, and remote offices. 

We’re looking for an ambitious individual to support our revenue cycle function. This person will be instrumental in ensuring that we are reimbursed accurately and timely, reporting on the financial health of our business, working cross-functionally to implement policies and procedures that that not only improve the revenue cycle function but also improve the user experience, project managing new client billing of digital MSK programs, and helping our revenue cycle scale through automation. 

We are looking for someone with a background in healthcare provider revenue cycle - specifically, we need someone who understands the mechanics/complexity of medical claim billing and financial health KPI reporting. We are looking for an individual who is willing to roll up their sleeves and own the day to day revenue cycle management responsibilities, enjoys working cross-functionally to automate and improve every detail of our revenue cycle but who also is able to report on the financial stability of our business to our leadership team. We are looking for someone who can wear multiple hats, is a self-starter and is passionate about improving the financial health of our business. Finance and accounting experience is a plus, but not required.

WHAT YOU'LL ACCOMPLISH

• Support the development and growth of general claim billing practices from pre-submission to post-submission
• Internally report on key revenue cycle metrics such as claim denials or underpayments, but also identify ways to improve and avoid these moving forward
• Own the entire life-cycle of billing for a new client from: taking part in external calls with carriers and explaining how Hinge Health gets reimbursed, to managing new client enrollments in order to submit automated claims, monitoring initial claim processing, eventually turning new client to daily automated claims and reporting to leadership on the reimbursement of that specific new account
• Work cross-functionally with the Engineering team to help automate billing processes and act as the intermediary between the Commercial team and the Internal tooling team 
• Project manage the entire Revenue Cycle function in regards to setting up new payment structures as we expand our program offerings
• Communicate cross-functionally with the Customer Success and Sales teams to ensure we are able to bill our new clients and obtain remittances
• Own, lead and prepare for both internal and external meetings, specifically in regards to representing the Hinge Health Revenue Cycle team
• Identify areas of improvement in the Company’s revenue cycle and develop processes and documentation for how to achieve these improvements
• Build out weekly reporting for revenue cycle KPIs, including but not limited to: claim denials, claim write-offs, time to cash, etc.
• 2x per month - follow-up with payers on claims outstanding over 30 days and ensure they are paid accurately and timely
• 1x per month - submit invoices to our clients
• Perform monthly bank and claim reconciliation
• Troubleshoot any ad-hoc claim rejections, verify user eligibility, and re-submit claims accordingly

WHAT WE'RE LOOKING FOR

• At least 2 years of experience in healthcare provider revenue cycle
• Advanced Excel skills
• Persistence when working/communicating with healthcare payers
• Experience working cross-functionally with different teams
• Experience project managing internal projects
• Comfortable working with the ambiguity of a fast-paced startup
• Efficient written and verbal communication skills
• Attention to detail and exceptional organizational skills
• Experience working in a healthcare startup
• Experience consulting healthcare providers’ revenue cycles

WHAT SHAPES OUR COMPANY

• Communication: Prompt and concise 
• Learn-it-all (vs know-it-all): Always willing to learn 
• Hustle: Creative, unrelenting, finds a way 
• Trust/Accountability: Always acts in the team and company’s best interest
• Frugal: Don’t waste money and especially not time

WHAT YOU'LL LOVE ABOUT US

• Competitive compensation with meaningful stock options
• Medical, Dental, Vision, Disability and Life Insurance (We cover 100% of your premium and 75% for your dependents) 
• 401K match 
• 3 months paid parental leave
• Daily lunch
• Professional Development budget 
• Monthly wellness benefit
• Generous mental health stipend
• Noise-cancelling headphones
• Work from home policy
• Opportunity to join a fantastically talented, diverse, and passionate team at a pivotal time in the company’s lifecycle

If you're interested - we'd love to hear from you. No recruiters, please.

Hinge Health is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. 

We celebrate diversity and are committed to creating an inclusive environment for all employees.