Revenue Operations Manager (Customer Success)

| San Francisco
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As a key member of the Revenue Operations team, you will work closely with Customer Success teams, and Sales and Marketing to deeply understand and improve our go-to-market engine. You will drive projects to impact account usage, expansion and retention including projects from segmentation to adoption and renewal analysis, expansion playbook creation and implementation, overall productivity analysis and improvement.

As a member of the Revenue Operations team you will report to the Head of Revenue Strategy & Operations and work cross-functional with our Customer Success and Sales leadership to drive go-to-market team performance. You will be a part of a top-notch Operations team and work across San Francisco, Los Angeles, Austin, and Amsterdam, and Perm.

What you’ll do
  • Help define our account growth and retention strategy and support systems including segmentation, coverage, and job design required to meet the rapid growth of the business
  • Define and optimize the customer journey and the playbooks Customer Success and AMs will leverage to drive customer adoption, growth, and retention
  • Provide analytical thought leadership, create actionable business insights, and establish strategic operational priorities for the team
What you'll need
  • 5+ years of Customer Success Ops, Revenue Ops, Sales Ops and / or Bus Ops experience at a fast-growing B2B SaaS company (experience as a CSM or AM additionally preferred) 
  • Deep understanding of SaaS models, product Led Growth (PLG) experience a major plus
  • Strong analytical, operational, and project management foundation
  • Ability to build strong trusting relationships with CX reps / leaders
  • Subject matter expertise in modern tools; salesforce.com, Looker, GainSight etc
  • Finance, or Management Consulting experience is a big plus
What’s in it for you
  • Excellent health benefits that include medical, dental and vision
  • Flexible time off
  • 401k Matching
  • Catered lunches + free snacks and drinks
  • Team outings 
About Miro

Miro is an online collaborative whiteboard platform that enables distributed teams to work effectively together, from running brainstorming sessions and workshops to planning projects, from designing new products and services to facilitating agile ceremonies. With over 5 million users and 20,000 paying customers, Miro is trusted by Dell, Cisco, Salesforce, PWC, EA, and many more global companies of all sizes.

At Miro, we are a team of dreamers. We look for individuals who dream big, work hard and above all stay humble. Collaboration is at the heart of what we do and through our work together we hope to create a supportive, welcoming, and innovative environment. We strive to play as a team to win the world and create a better version of ourselves everyday. If this sounds like something that excites you, we want to hear from you!

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Technology we use

  • Engineering
    • JavaLanguages
    • TypeScriptLanguages
    • ReactLibraries
    • SpringFrameworks

Location

We are located in the trendy SOMA district of San Francisco with plenty of bars and restaurants in the surrounding area!

An Insider's view of Miro

How would you describe the company’s work-life balance?

Just as important it is to get projects out the door, it’s equally important to make sure you’re taking care of yourself. At Miro, we have unlimited PTO. We’re a high performing group, and with that, we see it is equally valuable to do self-check-ins, making sure we’re able to bring our best self to work. I’ve seen so many examples of this. What’s

Casey

Enterprise Marketing Programs Manager

How do you collaborate with other teams in the company?

The Business Operations team at Miro sits under Revenue, but is a resource for the full organization. This means we end up working on programs across the organization- with all departments and at all levels. For example, right now I am working on a company planning initiative with the executive team and on a program to standup our outbound sales mo

Maggie

Business Operations Manager

What are some things you learned at the company?

At Miro I’ve had the opportunity to apply agile practices to how I build and ship partner programs. It’s given me the opportunity to use our product to build programs that add real value to our communities. The work varies from relevant, topical campaigns to long-term sustainable growth initiatives.

Himali

Sr. Manager, Partner Programs & Marketing

What is your vision for the company?

We are building a company that we hope will outlive us for generations to come.

Grisha

VP of Operations

What are some things you learned at the company?

At Miro, I’ve learned new skills to help me and the team collaborate effectively across our geographic hubs, such as remote working strategies, technical collaboration systems, and agile planning. Working with people from so many different backgrounds around the world has been incredibly rewarding.

Josh

Sr. Manager, Business Operations

What are Miro Perks + Benefits

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Free Daily Meals
Happy Hours
Parking
Professional Development Benefits
Job Training & Conferences
Lunch and learns
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