Senior Accounts Receivable Analyst

| Peninsula
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Want to change the way work…works? This is your moment.

RingCentral Glip integrates messaging with video to make conversation, collaboration and connection more meaningful than ever, no matter where or how people want to work.

RingCentral's cloud-based communications platform connects more than 2 million users around the world, in ways that bring people, ideas, companies and customers together. We’re the largest and fastest-growing pure-play provider in our space - growing at more than 30% every year, with a market capitalization of over

$25 billion!

Our Financial Technology and Operations (FTO) organization drives the transformation of our systems and operations working across Finance, Technology and Business leaders. The scope of the group includes, billing operations, collections operations, all our Financial systems, our Quote-to-Cash systems, M&A integration as well as key company partnerships and Go-to-market activities.

The Senior Accounts Receivable Analyst will help guide a team of A/R analysts of varying experience levels responsible for the collection of receivables due from business clientele as well as the initiation of necessary follow-up actions required to obtain payment. Duties and responsibilities include but are not limited to:

  • Effectively support, lead and guide team of AR Analysts operationally to meet quarterly/monthly objectives set forth by Finance management with efforts aimed at improving measurements quarter to quarter and year to year (DSO) as well as provide guidance and direction to team members to optimize collections and manage first level escalations on client dispute issues
  • Effectively lead and train new hires on RingCentral collections process and policies until new hires are fully operational and assigned accounts
  • Meet individual measurements for AR through timely collection of payment by designated due dates as well as timely follow up on delinquent AR
  • Analyze and document customer disputes of billing issues within outlined processes utilizing a project management approach to resolution aimed at driving issues to closure and resulting in successful collection of outstanding AR
  • Manage strategic global high visibility accounts as assigned by management through normal collections and dispute management process to successful collection of payment and closure of issues
  • Initiate and build successful, strong relationships within the team and cross functionally while partnering with other RingCentral departments that either directly or indirectly effect collection activity
  • Coordinate and lead weekly AR reviews and other focused reviews as assigned through reporting and conferencing aimed at driving outstanding issues to closure
  • Assist in the development and implementation of new processes, procedures, tools and/or platforms designed to meet the needs of our ever-changing business model to aid in improving collection efforts and overall productivity
  • Demonstrate proactive leadership by identifying areas for improvement both organizationally and individually by providing solution-oriented recommendations on how to more effectively improve our business model
  • Proactively seek to initiate process improvement through projects and education both as an individual as well as with the team by both initiating and leading various projects and focus areas aimed at improving team performance, providing sound metrics, lowering DSO and meeting overall team objectives
  • Assist with any audit requests from headquarters or locally by providing requested details and formatting responses to auditors within the prescribe time frames issued by the auditors
  • Help to develop processes aimed to improve productivity and quality of the team
  • Review SFDC and NetSuite cases for entire team or an assigned set of Analysts to ensure timely follow up, accurate reporting and assignment as well as clear, concise next steps needed to drive disputes to closure
  • Create and analyze reports from Salesforce, Tableau and NetSuite
  • Manage the Early Termination Fee (ETF) for Accounts Receivable team
  • Participate in the new pilot projects & lead proper transition of knowledge to team when new processes are introduced by management
  • Education to be completed for leadership growth and development

Qualifications & Skills

  • 3+ years of AR in a high volume and fast paced environment
  • Excellent analytical skills along with the ability to create and present detailed reports
  • Proficient in Microsoft Excel (pivot tables, mathematical formulas, and complex functions)
  • Strong customer focus with excellent verbal and written communications
  • Excellent organizations and time management skills
  • Detail-oriented mindset and a high sense of urgency
  • Proactive, self-directed approach with ability to multi-task
  • Knowledge of Collections, Cash Applications, and Billing procedures
  • Ability to work independently and with a team in a fast paced and high-volume environment with emphasis on accuracy and timeliness
  • Experienced with ERP systems (NetSuite and Salesforce are a plus)
  • SaaS experience is a plus
What we offer:

RingCentral offers all the work/life benefits you could ever want, (and none of the micromanagement.)

  • Comprehensive medical, dental, vision, disability, life and pet insurance
  • Flexible PTO
  • 401K match and ESPP
  • Wellness programs including virtual yoga, bootcamp, meditation classes and more
  • Paid parental leave
  • Milk Stork parental account
  • New parent gift box
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About RingCentral

RingCentral is the worldwide leader in cloud-based communications. Our software communications platform delivers phone, group chat, mobile communications, video calls, videoconference, contact center and AI-

driven digital engagement. It’s a powerful, global presence that allows businesses to communicate anywhere,

anytime with anyone.

RingCentral is headquartered in Belmont, California and has offices around the world.

RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or dis

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • Google AnalyticsAnalytics
    • SalesforceCRM
    • MarketoLead Gen

Location

Our Belmont office is our global headquarters and largest US office. We're nestled in the hills of Silicon Valley with San Fransisco at your doorstep.

An Insider's view of RingCentral

What are some social events your company does?

Outside of holiday festivities, the biggest program is RingCentral Spirit Week in October. Events are planned for everyday of the week and include interactive webinars, global relay runs, philanthropic giving as well as plain ol' fashion fun. We always has a lot of pride, but this week in particular the orange and blue really shine through!

Allyson

Employee Programs, Manager

What projects are you most excited about?

The diversity initiatives I'm most excited about is a values-based interview for prospective folks. Enabling diverse candidates means having diverse interview panels that reflect the company. These will help candidates and hiring managers ensure that there's a values alignment, which is much more prudent than a "culture fit."

Jedd

Diversity Associate

What’s the vibe like in the office?

Working on my team is really fun! It’s very supportive, we help each other out as much as possible. I was able to work on something, have it built, and use it every day - that’s what I like about it here.

Berto

UX/UI Designer

What are RingCentral Perks + Benefits

RingCentral Benefits Overview

RingCentral fosters career development and provides leadership training, education, workshops, and coaching for all employees. RingCentral promotes a healthy work-life balance by providing catered lunch and breakfast on a daily basis as well as a kitchen stocked with a variety of complimentary beverages and delicious snacks.

In addition, we offer flexible PTO to keep our employees well balanced while maintaining productivity. Along with our employee stock purchase plans (ESPP) and stock options, RingCentral offers competing health, vision, dental and pet benefits to keep you at your best.

Culture
Volunteer in local community
Through our CSR program, RCause, we take pride in our commitment to inclusivity, sustainability, and giving back to our communities. We offer employee matching and Volunteer Time Off.
Partners with Nonprofits
At RingCentral, we partner with nonprofits that drive impact towards environmental sustainability, social impact and responsible governance.
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Our dedicated Learning & Development initiatives include Unconscious Bias AND Diversity & Inclusion training which are core to our mission in fostering, educating, and building our inclusive workforce
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Mean gender pay gap below 10%
Diversity Employee Resource Groups
From Black Lives Matter, Women leaders, Pride, Hispanic heritage, Mothers and more, these employee-led ERG’s are a special part of our culture that we take pride in supporting and growing.
Hiring Practices that Promote Diversity
Our active hiring practices don’t discriminate on the basis of race, color, creed, religion, national origin, sex, sexual orientation, disability, age, marital or veteran status.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
RingCentral employees can contribute up to $5000 annually for Dependent Care FSA and up to $2750 for Health Care FSA.
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Our pet insurance policy can cover up to 50% of out of pocket expenses.
Wellness Programs
Our wellness programs include fitness and yoga classes, meditation and nutrition sessions and more, to keep all our employees feeling their best!
Onsite Gym
Team workouts
RingCentral team fitness initiatives include In-office yoga, In-office fitness classes, Sponsored race teams.
Mental Health Benefits
Mental health is very important to us, that’s why we have partnered with Headspace, offer counseling options, and conduct frequent virtual yoga and meditation sessions to support our employees.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
RingCentral makes a matching contribution of 50% of your first 6% deferred.
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
We offer employee matching for charitable donations and through our Dollars for Doers program, RCause will donate $10/hr on behalf of any employee volunteering at the nonprofit of their choice.
Child Care & Parental Leave Benefits
Child Care Benefits
Supporting our working mothers, we’ve partnered with Milk Stork to deliver milk to their babies when traveling. We also send out gift boxes to all our new mothers and fathers!
Generous Parental Leave
Remote Work Program
Company sponsored family events
RingCentral sponsors family oriented events Annually.
Vacation & Time Off Benefits
Generous PTO
.
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
RingCentral offers employees professional development opportunities.
Diversity Program
Lunch and learns
Promote from within

Additional Perks + Benefits

Our people are really what make RingCentral an amazing place to work. We care about taking care of our employees and offering them top tier perks and benefits to fit all of their needs.

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