Hinge Health is pioneering the world's most patient-centered Digital Clinic for back & joint pain. Hinge Health’s Digital Clinic is the #1 musculoskeletal (MSK) solution for employers and health plans. MSK conditions are the #1 medical spend for US employers. Hinge Health is finally making it easier to bring expert-recommended care to millions of patients by being the first company to combine wearable-sensor guided exercise therapy with 1-on-1 health coaching, physical therapy, and patient education. Only Hinge Health has clinically validated outcomes across 4 peer-reviewed studies showing reductions in: chronic pain, opioid use, anxiety, depression, absenteeism, and costly surgeries.

4 in 5 employers with a digital MSK solution partner with Hinge Health and we are poised to triple our customer base again in 2020. Hinge Health has raised $126M to date and has 450+ employees across our San Francisco, Portland, Minneapolis, Chicago, and remote offices

Hinge Health is looking for someone with a background in healthcare provider revenue cycle - with a deep understanding of the mechanics and complexity of medical claim billing and healthcare provider KPI reporting. We are seeking an individual who is willing to roll up his or her sleeves and own the day to day revenue cycle management responsibilities, enjoys working cross-functionally to automate and improve every detail of our revenue cycle, and is comfortable reporting on the financial stability of our business directly to leadership. This person will wear multiple hats - so the ideal candidate will be a self-starter, who is passionate about improving the financial health of our business. Finance and accounting experience is a plus, but not required.

WHAT YOU'LL ACCOMPLISH

• Support the development and growth of general claim billing practices from pre-submission to post-submission with the ultimate goal of accelerating cash collections
• Continuously work to identify areas of improvement in the Company’s revenue cycle, and develop processes and documentation for how to achieve these improvements. 
• Report to leadership on key revenue cycle metrics such as claim denials or underpayments, and identify ways to improve and avoid these moving forward
• Build out reporting for revenue cycle KPIs, including denial rate, write-off rate, charge lag, time to cash, etc. 
• Train and educate team members on RCM best practices and industry benchmarks
• Own the entire life-cycle of billing for a new client which includes participating in external calls with clients, partners, payers/health plans and representing Hinge Health as the Revenue Cycle SME
• Confidently explain Hinge Health’s reimbursement model and work with external partners to obtain any necessary information for successful billing and collections
• Manage any new client or partner enrollments in order to promptly submit claims or invoices
• Communicate cross-functionally with the Sales and Customer Success teams to ensure we are able to bill our new clients, and escalate any claim issues when needed
• Work cross-functionally with the Product/Engineering team to help automate billing processes
• Act as the intermediary between the Commercial team and the Internal tooling team for any billing and reimbursement-specific requirements and troubleshooting required
• Develop Revenue Cycle-specific policies in regards to: payer follow-up, write-offs, rejected claims, etc. 
• Project manage the entire Revenue Cycle function in regards to setting up new payment structures as we expand our program offerings
• Build team accountability around following up on unpaid claims on a regular basis

WHAT WE'RE LOOKING FOR

• At least 3+ years of experience working in healthcare provider revenue cycle, preferably in a consulting or analytics role
• Working knowledge of industry best practices in Revenue Cycle processes: billing, charge capture, contractual adjustments, third-party reimbursements, and cash collections 
• Experience working cross-functionally with different teams and project managing internal projects with multiple competing stakeholders
• Attention to detail, exceptional organizational skills, and strong affinity for solving complex problems
• Advanced Excel skills
• Persistence when working and communicating with insurance payers
• Fundamental knowledge of revenue integrity (i.e. CPT and ICD-10 coding) 
• Comfortable working with the ambiguity of a fast-paced startup
• Efficient written and verbal communication skills
• Degree in accounting, finance or business preferred, but not required

WHAT SHAPES OUR COMPANY

• Trust: We trust our teammates to always act in the team and company’s best interest. 
• Hustle: We’re creative, we’re unrelenting, we find a way.
• Effective communication: We’re prompt and concise. 
• Learn-it-all (vs know-it-all): We’re always willing to learn. 
• Frugal: We don’t waste money and especially not time.

WHAT YOU'LL LOVE ABOUT US

• Competitive compensation with meaningful stock options
• Medical, Dental, Vision, Disability and Life Insurance (We cover 100% of your premium and 75% for your dependents) 
• 401K match 
• 3 months paid parental leave
• Professional Development budget 
• Monthly wellness benefit
• Generous mental health stipend
• Noise-cancelling headphones
• Work from home policy
• Opportunity to join a fantastically talented, diverse, and passionate team at a pivotal time in the company’s lifecycle

If you're interested - we'd love to hear from you. No recruiters, please.

Hinge Health is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. 

We celebrate diversity and are committed to creating an inclusive environment for all employees.