Senior Billing Operations Associate
We're transforming the grocery industry
Instacart is the North American leader in online grocery and one of the fastest-growing companies in e-commerce. Since 2012, we’ve been working towards creating a world where everyone has access to the food they love and more time to enjoy it together.
Groceries delivered to your door in as little as an hour. It seems simple, right? Well, it’s more complex than that. From re-routing deliveries during snowstorms, to connecting customers with coupons and deals for their favorite brands, to updating over half a billion grocery data lines every night...our efforts bring Instacart closer to being the operating system for the grocery industry.
Solving these problems is what helps our customers get back time in their day, so they can do more of what they love.
Introducing Our Hybrid Working Model
As the future of work evolves, so do we. We have a hybrid model where our roles are open to in-office, flex, or remote work. Learn more about our flexible approach to where we work.
OVERVIEW
The past year at Instacart has been an absolute whirlwind. During that time, Instacart has become a household name, and a verb, "Instacart it". To top it all off, Instacart has more than doubled its valuation to become one of the most highly-valued private companies in the U.S.
As an essential service for millions of people and offering safe and flexible earnings opportunities for Instacart personal shoppers — your work will have a tangible, real world impact directly in your community, and across the U.S. and Canada. We work towards a common goal to give people access to the food they love and more time to enjoy it together.
We are looking for a dynamic individual who can be successful in both day-to-day processing and ad-hoc analysis/discovery activities to join our growing Ads Accounting team. This position requires strong communication skills and the ability to work effectively both with internal stakeholders as well as be the first line of contact with our Advertising partners.
ABOUT THE JOB
- Generate and process B2B advertising invoices.
- Respond to B2B customers regarding billing inquiries, disputes, etc.
- Partner with our Business Development team to research and respond to customer billing inquiries.
- Assist with financial audits and other ad-hoc accounting projects as needed.
- Learn to utilize SalesForce, Oracle, Tableau, G-Suite, and Zendesk, etc.
ABOUT YOU
- 2-4 years of professional accounting experience with a focus in Advertising.
- BA/BS in Finance or Accounting is preferred
- Strong Excel skills required
- Detail-oriented, with strong financial knowledge
- Excellent written and verbal skills required with a focus on customer support