Collections Lead
OVERVIEW
We are looking to bring on an experienced collections professional to help build and develop our in house collections team. The ideal candidate will be comfortable in a dynamic environment working with many cross functional teams to reach data driven goals.
ABOUT THE JOB
- Monitor outstanding account balances for determination of next steps in collections process
- Respond to or provide resolutions for internal and external customers inquiries in a timely matter
- Contact customers regarding past due invoices and accounts. Provide information as requested to facilitate remittance, such as vendor forms
- Liaise with billing department to correct errors, misapplied payments, request credits etc.
- Document and organize correspondence, log communication including emails and phone calls
- Generate aging analysis and reports
- Collect data and provide metrics around collections and aging
- Provide opportunities for process improvement and additional efficiencies
ABOUT YOU
- 5+ years collections experience
- Understanding of billing, collections and receivable procedures
- Strong communication and customer service skills; diplomatic, courteous and professional contact, both verbal and written
- Ability to establish relationships and negotiate with customers
- Experience with Oracle is a plus
- Effectively works independently and as a team
- Intermediate Excel skills
- Ability and willingness to handle multiple tasks under a tight deadline in a fast-paced and dynamic environment