Senior Financial Operations Manager at TripActions

| San Francisco
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TripActions Liquid™ is the first modern end-to-end payments and expense management solution built with both the employee and finance team in mind that sits at the intersection of the majority of employee spend: travel.

We’re looking to bring on a Senior Financial Operations Manager to bridge the development of a constantly evolving product experience with the needs and feedback of Field teams to fully scale deployment cycles. You will own information systems architecture from documentation to enablement content to feedback prioritization. You will have an impact on the company trajectory and will be pivotal in the execution of the overall operations strategy and company goals. 

What You’ll Do:

  • Customer & Stakeholder Feedback

    • Strategically prioritize product change requests and bugs based on issue volume, users impacted, revenue impact, resourcing, and other relevant metrics

    • Identify problem areas impacted by the product post-launch

    • Track core business metrics related to the product (adoption, impact on performance)

  • Enablement and Change Management

    • Act as the cross-functional partner to Product, PMM, Change Owners and our customer-facing teams (Customer Success, Marketing, Sales, Support) by understanding and communicating all upcoming product features and user experience changes

    • Creation and maintenance of all internal facing technical documentation

  • Financial Operations

    • Work closely with external partners (e.g. issuer processors, global card brands, risk) as well as internal partners (e.g. legal, finance, security) to improve overall operations and product functionality.

    • Seek to master end to end functionality and capabilities including back office systems in addition to the customer experience

    • Help drive delivery of service through strategic partners and innovative problem solving in an early stage product

What We’re Looking For:

  • 4+ years experience in an Operations role working closely with technical teams, especially early stage startup FinTech or Enterprise SaaS 

  • Experience in financial services or payments industry is a plus

  • Ability to marry customer value propositions and pain points with feasibility and functionality

  • High energy, can-do attitude with a willingness to do what it takes to get things done

  • Excellent organization and planning skills managing multiple stakeholders and objectives, fluency in Jira a plus

  • Strong verbal and written communication skills with all levels of management including senior executives

  • Team-oriented, self-starter who can work independently and co-collaborate well

  • Ability to operate in an ambiguous environment where the only thing constant is change

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Right in the heart of Chinatown, SF - lots of hustle and bustle. We have great restaurants nearby and we're easily accessible by public transportation
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