Senior Financial Operations Manager at TripActions
TripActions Liquid™ is the first modern end-to-end payments and expense management solution built with both the employee and finance team in mind that sits at the intersection of the majority of employee spend: travel.
We’re looking to bring on a Senior Financial Operations Manager to bridge the development of a constantly evolving product experience with the needs and feedback of Field teams to fully scale deployment cycles. You will own information systems architecture from documentation to enablement content to feedback prioritization. You will have an impact on the company trajectory and will be pivotal in the execution of the overall operations strategy and company goals.
What You’ll Do:
Customer & Stakeholder Feedback
Strategically prioritize product change requests and bugs based on issue volume, users impacted, revenue impact, resourcing, and other relevant metrics
Identify problem areas impacted by the product post-launch
Track core business metrics related to the product (adoption, impact on performance)
Enablement and Change Management
Act as the cross-functional partner to Product, PMM, Change Owners and our customer-facing teams (Customer Success, Marketing, Sales, Support) by understanding and communicating all upcoming product features and user experience changes
Creation and maintenance of all internal facing technical documentation
Work closely with external partners (e.g. issuer processors, global card brands, risk) as well as internal partners (e.g. legal, finance, security) to improve overall operations and product functionality.
Seek to master end to end functionality and capabilities including back office systems in addition to the customer experience
Help drive delivery of service through strategic partners and innovative problem solving in an early stage product
What We’re Looking For:
4+ years experience in an Operations role working closely with technical teams, especially early stage startup FinTech or Enterprise SaaS
Experience in financial services or payments industry is a plus
Ability to marry customer value propositions and pain points with feasibility and functionality
High energy, can-do attitude with a willingness to do what it takes to get things done
Excellent organization and planning skills managing multiple stakeholders and objectives, fluency in Jira a plus
Strong verbal and written communication skills with all levels of management including senior executives
Team-oriented, self-starter who can work independently and co-collaborate well
Ability to operate in an ambiguous environment where the only thing constant is change