Senior Manager of Revenue

| Peninsula | Hybrid
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Freshworks is seeking a technical, hands-on Director/ Senior Manager of Revenue to join our fast growing finance team. This leader will work cross functionally with GTM and IT to optimize our revenue recognition processes and will bring extensive experience working in a high-growth SaaS environment.  

 

Role and Responsibilities:

  • Manage all aspects of the revenue cycle to ensure accurate revenue recognition under ASC606.

  • Responsible for hands-on execution and optimization of the end-to-end revenue model of the organization creating alignment across Growth, Marketing, Sales and Customer Success.

  • Drive and lead system implementation, for adoption of ASC606, by working extensively with IT and other finance teams such as billings and collections.

  • Lead technical accounting discussions relating to revenue recognition and be the subject-matter expert to drive matters to conclusion.

  • Review customer contracts for revenue recognition implications and work with the sales team on structuring deals. Exercise judgment within defined policies and authoritative literature to determine appropriate action related to revenue-related transactions.

  • Support revenue operations such as Provisioning, Billing, Credit & Collections, as needed.

  • Prepare technical accounting memos and provide guidance to non-finance organizations based on new accounting guidelines.

  • Manage the monthly revenue close process including timely completion of all close analyses and reviews.

  • Work actively with external and internal auditors to ensure that company revenue recognition interpretation and internal revenue guidance are consistent and compliant with GAAP and all technical requirements.

  • Effectively communicate highly technical information and perspectives to a wide range of employees across functional areas.  

  • Implement timely reporting and process improvements based upon industry trends, authoritative literature and business objectives.

  • Develop, own, and continuously iterate on data sets, reports, and insights that drive true strategic decision making across the organization. 

  • Work with leadership and FP&A teams to develop annual bookings and revenue/deferred revenue plans, as well as the analysis of actual results for future planning and forecasting.

  • Establish and continuously iterate on robust forecasting processes and reports that become the anchor of effective planning discussions across the organization.

  • Maintain thorough documentation of revenue processes and controls, continuously striving for improvement.

 

Required Skills and Experience:

  • 10+ years of operational experience in finance/ accounting, minimum 5+ years in a high-growth SaaS company.

  • Detailed knowledge of ASC 606 and relevant current accounting rules relating to software, SaaS, and services revenue recognition.

  • Experience reviewing and analyzing customer orders and contracts and related documentation to identify revenue-related issues for proper accounting treatment.

  • Highly detail-oriented with strong organizational skills and the ability to manage multiple assignments and work within tight deadlines.

  • Motivated and eager to expand job responsibilities, suggest improvements, and collaborate with others to generate ideas to improve processes.

  • Strong communicator comfortable presenting to senior management and leaders.

  • Strong written communication skills.

  • Experience leading a revenue team at a pre-IPO company, leading up to an IPO and beyond, at a high growth SaaS company is strongly desired.

  • Expertise in NetSuite ARM implementation and configuration highly desired.

  • Knowledge of CRM tools.

  • Bachelor’s degree required; Master’s degree preferred.

 

Freshworks provides innovative customer engagement software for businesses of all sizes, making it easy for teams to acquire, close, and keep their customers for life. Freshworks’ Software-as-a-Service (SaaS) provides customer experience and service management solutions that are ready to go, easy to use, and offer quick return on investment. Headquartered in San Mateo, California, Freshworks counts 3000+ team members, 40,000+ customers, and has raised $327 million in capital from brand investors including Accel, CapitalG, and Sequoia Capital with a recent valuation at over $3.5 billion.

 

Freshworks has received numerous accolades for its growth and innovation including ranking #16 in the prestigious Forbes’ Cloud 100 list, the Economic Times Startup of the Year, and listings on Gartner Magic Quadrants for CRM Customer Engagement, CRM Lead Management, Sales Force Automation & IT Service Management. 

 

Freshworks’ suite of products transform the way world class organizations collaborate with customers and co-workers, includes Freshdesk (Omni-channel customer support), Freshservice (IT Service Desk), Freshsales (Intuitive fully-integrated CRM), Freshmarketer (Marketing Automation Suite), Freshteam (HR Management System for growing teams), Freshchat (Modern messaging software) and Freshcaller (Cloud PBX system).

 

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Technology we use

  • Product
  • Sales & Marketing
    • ConfluenceManagement
    • JIRAManagement
    • FreshdeskManagement
    • FreshserviceManagement
    • Freshsales CRMManagement
    • FreshmarketerManagement
    • FreshchatManagement
    • FreshcallerManagement
    • FreshsuccessManagement
    • FreshteamManagement
    • FreshconnectManagement
    • FreshreleaseManagement
    • FreshpingManagement
    • FreshstatusManagement
    • Freshsales CRMCRM
    • FreshmarketerEmail
    • FreshmarketerLead Gen

Location

Freshworks' HQ is adjacent to the Hillsdale Caltrain station in San Mateo amidst a growing hub of tech companies.

An Insider's view of Freshworks

What’s the vibe like in the office?

One of the things I've loved most since starting at Freshworks is how much the team values company culture. Everyone in the office is working hard, celebrating successes, and all the while having a great time. Collaboration is also a big aspect of the sales team - everyone is quick to jump in to help!

Lauren

Enterprise Account Executive

What's the biggest problem your team is solving?

It is great being part of a team that is helping companies hit the refresh switch on business software. Freshworks is letting businesses know that their software doesn’t have to be clunky or expensive. Being able to help companies overcome these challenges is truly rewarding!

Tylor

Senior Enterprise Account Executive

What makes someone successful on your team?

You have to be a team player. We are all in each other's corners and the collaborative and interactive workspace is one that I have come to value greatly. You will be presented with ongoing opportunities to grow, learn, and step into leadership roles. The willingness to volunteer for these roles and step into new challenges is a valuable attribute.

Jenny

Solution Engineer

What is your vision for the company?

Freshworks provides innovative customer engagement software for businesses of all sizes, making it easy for teams to acquire, close and keep their customers for life. We provide refreshing software that your teams will love. All our products are ready to go, easy to use, and offer great value to any type of business.

Girish

Founder & CEO

How do you collaborate with other teams in the company?

As a distributed workforce I try to include visual elements throughout my collaboration process. By sharing the "why" and vision I can more easily collate critiques and ideas. I also keep internal notes on interactions in my Evernote; being organized helps me communicate directives in a more progressive manner.

Sam

Senior Solutions Engineer

What are Freshworks Perks + Benefits

Freshworks Benefits Overview

Freshworks provides a comprehensive benefits plan, including health insurance, vision, dental, retirement, and unlimited time off (among a lot of other cool things too!)

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Dedicated diversity and inclusion staff
Highly diverse management team
We have 3 women in our C-suite!
Mandated unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity employee resource groups
FW Women 360, LGBTQAI++
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Classpass and a fitness/reading stipend
Team workouts
Financial & Retirement
401(K)
The 401(k) retirement plan offers a broad selection of stocks, bonds and international index funds to choose from.
Company equity
Employee stock purchase plan
Performance bonus
Freshworks has a lucrative sales commission program as well as a performance bonus for other functions, which are dependent on individual and company performance.
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited vacation policy
Paid volunteer time
Paid holidays
Office Perks
Commuter benefits
Freshworks offers pre-tax commuter benefits for all employees.
Company-sponsored outings
Free daily meals
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Onsite office parking
Relocation assistance
Fitness stipend
Home-office stipend for remote employees
Professional Development Benefits
Lunch and learns
Promote from within
Mentorship program
Continuing education available during work hours

Additional Perks + Benefits

Since working from home in mid March, we have added additional benefits to ensure our employees are fully supported, mentally and physically!
- One time WFH accessories stipend
- Monthly internet allowance
- Classpass membership offering
- 6-month long free DashPass subscription
- Reading & fitness stipend

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