Strategy & Operations Sr. Associate, Fraud

| San Francisco
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The Fraud team is looking for a Strategy & Operations Sr. Associate drive down the cost of fraud and build solutions to protect our platform from would-be fraudsters. You’ll grow familiar with our three audiences — Consumers, Dashers and Merchants, and become a point person for understanding user behavior that suggests fraud. You’ll investigate cases of fraud and brainstorm solutions to reduce fraud in the long-term. Most importantly, you’ll help promote the delicate balance between providing our users the best experience possible while keeping bad actors at bay.

Our best Sr. Associates are data-driven, truth seekers, strategic thought partners, operators, and have exceptional relationship-building skills. They combine business context and analytics to take a problem area and implement a customized solution. Think this is you? Read on…

What You'll Do

  • Define the strategy and vision of DoorDash’s approach to fraud - work on the products, pricing and strategy needed to create the market-leading subscription business
  • Analyze and understand chargebacks and fraudulent credits and refunds – complete end-to-end analysis that allows us to better understand the bad actors on our platform and innovate to improve their experience
  • Influence and engage across the company - partner with the product, engineering, and analytics teams to define goals and execute on strategic initiatives
  • Optimize through experimentation – Use data-driven decision-making and sound business judgment to run tests on everything that will drive down fraud while accelerating growth

What We're Looking For

  • 2-4 years of experience in consulting, strategy, business development, operations, technology, investment banking, analytics or related experience; high-growth or subscription business experience is a plus
  • Proven track record of leading initiatives, hitting goals, and succeeding in a team environment
  • Advanced problem solving and analytical skills, including proficiency in SQL and expertise in Excel/sheets
  • Expert communication and interpersonal skills - comfortable communicating at all levels of the organization
  • Exceptional attention to detail and ability to understand and articulate the “big picture"

Why You’ll Love Working at DoorDash

  • We are leaders - Leadership is not limited to our management team. It’s something everyone at DoorDash embraces and embodies.
  • We are doers - We believe the only way to predict the future is to build it. Creating solutions that will lead our company and our industry is what we do -- on every project, every day. 
  • We are learning - We’re not afraid to dig in and uncover the truth, even if it’s scary or inconvenient. Everyone here is continually learning on the job, no matter if we’ve been in a role for one year or one minute.
  • We are customer obsessed - Our mission is to grow and empower local economies. We are committed to our customers, merchants, and dashers and believe in connecting people with possibility.
  • We are all DoorDash - The magic of DoorDash is our people, together making our inspiring goals attainable and driving us to greater heights. 
  • We offer great compensation packages and comprehensive health benefits.

About DoorDash

DoorDash is a technology company that connects customers with their favorite local and national businesses in over 4,000 cities and all 50 states across the United States and Canada. Founded in 2013, DoorDash empowers merchants to grow their businesses by offering on-demand delivery, data-driven insights, and better in-store efficiency, providing delightful experiences from door to door. By building the last-mile delivery infrastructure for local cities, DoorDash is bringing communities closer, one doorstep at a time. Read more on the DoorDash blog or at www.doordash.com. 

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of the best and brightest from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel. 

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Location

Our office is located in the SOMA district, walking distance to many restaurants, bars, and public transportation.

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