Location: New York, NY

Coinbase has built the world's leading compliant cryptocurrency platform serving over 30 million accounts in more than 100 countries. With multiple successful products, and our vocal advocacy for blockchain technology, we have played a major part in mainstream awareness and adoption of cryptocurrency. We are proud to offer an entire suite of products that are helping build the cryptoeconomy, and increase economic freedom around the world.

There are a few things we look for across all hires we make at Coinbase, regardless of role or team. First, we assess whether a candidate demonstrates our values: Clear Communication, Positive Energy, Efficient Execution, and Continuous Learning. Second, we look for signals that a candidate will thrive in a culture like ours, where we default to trust, embrace feedback, disrupt ourselves, and expect sustained high performance because we play as a championship team. Finally, we seek people with the desire and capacity to build and share expertise in the frontier technologies of crypto and blockchain, in whatever way is most relevant to their role.

Read more about our values and culture here.

As a Banking Operations Analyst, you’ll join a high-performing global team of payment professionals whose work is a critical part of Coinbase achieving its mission by supporting an open financial system for all. At Coinbase we have a high hiring bar and we’re determined to create a progressive, inclusive place to work.

What You'll Be Doing (i.e., Job Duties) 

• Act a Subject Matter Expert (SME) for one or more fiat payment rails, including owning workflows, documentation, and preparation for new rail integrations.
• Ensure daily customer payments are processed in a timely and compliant manner.
• Conduct research for escalated payment issues and directly resolve customer issues as needed.
• Collaborate with internal teams for regulatory and banking requests.
• Act as a primary operations contact for banking partners to triage issues related to our current fiat rail integrations and/or customer payments.
• Communicate with internal and external stakeholders in an effective, tactical, and empathetic manner.
• Proactively drive impactful changes across workflows, policies and tools by working with internal support teams and vendor partners.
• Set a high bar for support analysts within the organization by setting an example through performance and work ethic.

What We Look For In You (ie. Job Requirements)

• Familiarity with payment processing and money movement across multiple payment rails.
• Motivated by Coinbase’s mission and creating a seamless support experience for our global customer base.
• 2 - 4 years experience in payment operations or banking.
• 1 - 2 years experience collaborating with key stakeholders such as third-party vendors, banking/financial institutions, or internal partner teams.
• Fantastic communication skills to operate globally across multiple departments and job sites.
• Flexible and adaptable to meeting the evolving needs of a high-growth and fast paced organization.

Nice to haves

• Familiarity with non-US fiat payment rails.
• Experience working with a global, distributed team.
• Experience with compliance, fraud, account access, trust and safety, or other relevant operational domains.
• Familiarity with SQL or other technical tools.
• Advanced understanding of Google apps, JIRA, Salesforce Service Cloud.