Tax Director

| Peninsula | Hybrid
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We are seeking a strategic and entrepreneurial Tax Director for our hyper-growth company that focuses on a 360-degree customer-for-life cloud software solution. As a Global Tax leader, you will be responsible for building out our tax function and working closely with our tax counsel to drive optimal tax outcomes through appropriate global tax strategy, operations, reporting and compliance. 

 

The Leader will report into the VP – Controller and will be based out of Freshwork’s global headquarters in San Mateo. You will work closely with the accounting and tax teams based in both the U.S. and India.  In this position, you’ll serve as a key leader of our finance team and will have numerous opportunities to increase your responsibilities and take on new challenges in a supportive and encouraging environment. If you’re looking for a fast-paced, but demanding work culture where you can truly impact the bottom line, this role is for you.

 

 

Responsibilities:

 

  • Oversee tax strategy and planning by partnering with Regional General Managers and working with external tax advisors to evaluate tax planning strategies and initiatives which minimize the Global Effective Tax Rate, on a defensible basis
  • Build, lead, mentor, and develop the tax team
  • Establish partner relations with tax counsel in a model that optimizes value add with costs
  • Participate in review of proposed M&A transactions to properly advise management of tax consequences
  • Support the Federal income tax integration of business acquisitions
  • Work with tax advisors to proactively review potential exposures related to Permanent Establishment, withholding tax, VAT exposures in each country that the Company operates in
  • Coordinate information and work papers to prepare tax filings such as US Federal and International income taxes along with Tax Summary Reconciliation and Tax Return Item Memo, US State Sales Tax, Other US State taxes, International Geos: VAT returns
  • Support the accurate preparation of the Company’s Federal/Foreign income tax expense (both current and deferred) and withholding taxes for financial statement purposes
  • Evaluate uncertain tax reporting positions and business combinations in order to properly reflect the tax treatment of such items in the financial statements
  • Ensure compliance with ASC 740 by assisting with preparing tax provision workings for US Federal tax, India and other geos income tax (per local GAAP) as well as deferred tax computations
  • Own transfer pricing by ensuring inter-company invoices are promptly raised and accounted, in accordance with Transfer Pricing Agreements as well as prompt filing of returns and other compliances, including appropriate documentation, in each geo
  • Periodic review of nexus and potential exposure to state sales and other taxes
  • Ensure correct calculations and prompt payment of advance tax in all applicable geos
  • Work with the tax advisors to maintain and keep updated a tax and compliance calendar for each geo

 

Experience and Skills:

 

  • Knowledge of principles of taxation: Global Effective Tax Rates, Transfer Pricing, Permanent Establishment withholding taxes, Fringe Benefit Tax, taxation on stock-based compensation, deferred taxes, etc.
  • Broad technical knowledge of U.S. and international tax law and regulations, such as Base Erosion and Anti-abuse Tax (BEAT), Global Intangible Low-taxed Income (GILTI), Sub-part F, Transition Tax, Foreign Tax Credits, etc.
  • Solid GAAP Financial Accounting / ASC 740 knowledge
  • Excellent business acumen with understanding of the tax implications of a multi-national company
  • Demonstrated ability to develop innovative and creative solutions to complex issues 
  • A proactive, high energy attitude geared towards achieving continuous improvement 
  • Ability to operate in a fast paced, rapidly evolving, and data driven organization 
  • Entrepreneurial spirit who wants to build  out the global tax organization
  • 6+ years of Big Four Tax or Corporate Tax experience desired
  • Bachelor’s degree in Accounting, with an emphasis in taxation
  • CPA or Chartered Accountant preferred

 

 

Freshworks provides innovative customer engagement software for businesses of all sizes, making it easy for teams to acquire, close, and keep their customers for life. Freshworks Software-as-a-Service (SaaS) products provide a 360-degree view of the customer, are ready to go, easy to use, and offer quick return on investment. Headquartered in San Mateo, USA, Freshworks 2,000+ team members work in offices throughout the world. Freshworks has global offices in India, Singapore, Australia, UK, Netherlands, France and Germany.  The company counts over 220,000 businesses in its customer-for-life community around the world including Honda, Bridgestone, Hugo Boss, University of Pennsylvania, Toshiba, Sling TV, Sotheby’s and Cisco.

 

Freshworks’ suite of products that transform the way world class organizations collaborate with customers and co-workers, include Freshdesk (Omni-channel customer support), Freshservice (IT Service Desk), Freshsales (Intuitive fully-integrated CRM), Freshmarketer (Marketing Automation Suite), Freshteam (HR Management System for growing teams), Freshchat (Modern messaging software) and Freshcaller (Cloud PBX system).

 

Freshworks has received numerous accolades from analysts and media including making it to Forbes’ Cloud 100 list, Economic Times Startup of the Year, 2019 LinkedIn Top 25 Companies to work for in India and a listing on the Magic Quadrant for CRM Customer Engagement & IT Service Management. While Freshworks has had incredible organic growth over the last few years, the company also has made targeted acquisitions that add critical capabilities to the portfolio including Natural Language Processing, Chatbots, Machine Learning, Social and Messaging Transformation.  Freshworks has raised over $250 million in capital and is funded by Accel, CapitalG, Sequoia Capital and Tiger Global Management. More information is available at: www.Freshworks.com.

 

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Technology we use

  • Product
  • Sales & Marketing
    • ConfluenceManagement
    • JIRAManagement
    • FreshdeskManagement
    • FreshserviceManagement
    • Freshsales CRMManagement
    • FreshmarketerManagement
    • FreshchatManagement
    • FreshcallerManagement
    • FreshsuccessManagement
    • FreshteamManagement
    • FreshconnectManagement
    • FreshreleaseManagement
    • FreshpingManagement
    • FreshstatusManagement
    • Freshsales CRMCRM
    • FreshmarketerEmail
    • FreshmarketerLead Gen

Location

Freshworks' HQ is adjacent to the Hillsdale Caltrain station in San Mateo amidst a growing hub of tech companies.

An Insider's view of Freshworks

What’s the vibe like in the office?

One of the things I've loved most since starting at Freshworks is how much the team values company culture. Everyone in the office is working hard, celebrating successes, and all the while having a great time. Collaboration is also a big aspect of the sales team - everyone is quick to jump in to help!

Lauren

Enterprise Account Executive

What's the biggest problem your team is solving?

It is great being part of a team that is helping companies hit the refresh switch on business software. Freshworks is letting businesses know that their software doesn’t have to be clunky or expensive. Being able to help companies overcome these challenges is truly rewarding!

Tylor

Senior Enterprise Account Executive

What makes someone successful on your team?

You have to be a team player. We are all in each other's corners and the collaborative and interactive workspace is one that I have come to value greatly. You will be presented with ongoing opportunities to grow, learn, and step into leadership roles. The willingness to volunteer for these roles and step into new challenges is a valuable attribute.

Jenny

Solution Engineer

What is your vision for the company?

Freshworks provides innovative customer engagement software for businesses of all sizes, making it easy for teams to acquire, close and keep their customers for life. We provide refreshing software that your teams will love. All our products are ready to go, easy to use, and offer great value to any type of business.

Girish

Founder & CEO

How do you collaborate with other teams in the company?

As a distributed workforce I try to include visual elements throughout my collaboration process. By sharing the "why" and vision I can more easily collate critiques and ideas. I also keep internal notes on interactions in my Evernote; being organized helps me communicate directives in a more progressive manner.

Sam

Senior Solutions Engineer

What are Freshworks Perks + Benefits

Freshworks Benefits Overview

Freshworks provides a comprehensive benefits plan, including health insurance, vision, dental, retirement, and unlimited time off (among a lot of other cool things too!)

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Dedicated diversity and inclusion staff
Highly diverse management team
We have 3 women in our C-suite!
Mandated unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity employee resource groups
FW Women 360, LGBTQAI++
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Classpass and a fitness/reading stipend
Team workouts
Financial & Retirement
401(K)
The 401(k) retirement plan offers a broad selection of stocks, bonds and international index funds to choose from.
Company equity
Employee stock purchase plan
Performance bonus
Freshworks has a lucrative sales commission program as well as a performance bonus for other functions, which are dependent on individual and company performance.
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited vacation policy
Paid volunteer time
Paid holidays
Office Perks
Commuter benefits
Freshworks offers pre-tax commuter benefits for all employees.
Company-sponsored outings
Free daily meals
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Onsite office parking
Relocation assistance
Fitness stipend
Home-office stipend for remote employees
Professional Development Benefits
Lunch and learns
Promote from within
Mentorship program
Continuing education available during work hours

Additional Perks + Benefits

Since working from home in mid March, we have added additional benefits to ensure our employees are fully supported, mentally and physically!
- One time WFH accessories stipend
- Monthly internet allowance
- Classpass membership offering
- 6-month long free DashPass subscription
- Reading & fitness stipend

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