Chime is the largest and fastest-growing player in the challenger-banking space, providing mobile and online banking technology in the U.S. and facilitating over 5M accounts with no physical branches. We’re a technology company relentlessly focused on helping our members achieve financial peace of mind. That’s why we offer access to an award-winning bank account that doesn’t charge hidden fees, can give members early access to their paychecks, and enables them to grow their savings automatically. And we’re just getting started. We are proud of our mission, devoted to our members, and passionate about applying technology to the challenge of making financial health a reality for everyone.

We have one of the most experienced management teams in Fintech and have raised over $800M in funding from DST, General Atlantic, Iconiq, Coatue, Dragoneer, Menlo, Access, Forerunner, and others. If you’re looking to join a fast-growing company with a beloved, daily-use product and an authentic mission that puts people first, we want to meet you.

About the Role

At Chime, managing fraud operations is extremely important. Our goal is to keep our members’ accounts safe, provide them uninterrupted access to their money, and minimize the company’s risk exposure and fraud loss. As a Fraud Operations Manager at Chime, you will work cross-functionally and lead a team in the refinement and execution of Chime’s account review procedures, with a strong focus on the member experience. You will ensure your team has the training, tools, and guidance necessary to analyze suspicious behavior and make decisions with a high rate of precision, and champion new ways with which to get the job done.

Responsibilities

• Identify, communicate, and own process improvements to enhance the productivity and effectiveness of your team
• Work with Product and Program Managers to enhance our existing fraud tools and assess the impact and feasibility of new solutions
• Hire, lead, coach, and evaluate members of your team to perform at a high level
• Celebrate excellent performance and empower your team to improve areas of opportunity. Hire and train new team members as the business grows
• Assess your team’s ability and progress toward achievement of performance goals. Regularly prioritize the highest impact initiatives, and communicate what needs to fall to management and stakeholders
• Work with business leaders, third party partners, and analytics resources to identify fraudulent activity and develop solutions for mitigating it while minimizing false positives
• Collaborate with our Machine Learning and Data Science teams to implement and iterate upon fraud labeling frameworks to feed model testing and refinement
• Work cross-functionally with our Member Services Team to craft and iterate on our account suspension, account closure, and suspicious activity escalation protocols

Requirements

• Have a minimum of 4 years of experience in financial services, preferably in risk management
• Have a minimum of 2 years where you held a management title and/or responsibilities which included the sourcing and hiring of, as well as providing ongoing coaching and feedback to team members
• Believe it’s integral to lead your team with integrity and create an environment where your team members feel included, valued, and supported to do work that energizes them
• Possess excellent analytical, problem solving, and process improvement skills
• Can forge strong working relationships within and across multiple disciplines
• Adept at working with remote teams and across time zones to foster a cohesive and creative work environment
• Possess outstanding communication skills; you are able to articulate complex concepts in a clear manner
• Experience developing and launching a fraud labeling framework
• Basic SQL knowledge and a willingness/desire to enhance this skillset
• Looker and Zendesk experience are a plus

What we offer

• Competitive salary based on experience, with medical and dental benefits
• Free snacks and drinks, plus weekly catered lunches
• Flexible vacation policy
• Monthly happy hours and company events
• A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help create a completely new kind of bank

We know great work isn’t done alone. We’re building a team of individuals to Chime in with their different strengths to benefit our employees and members. We strongly believe that different backgrounds and ideas are a competitive advantage; we hire candidates of any race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, Veteran status, and any other status. Chime is proud to be an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance. If you have a disability or special need that requires accommodation, please let us know. To learn more about how Chime collects and uses your personal information during the application process, please see the Chime Applicant Privacy Notice.