Hardware Lab Technician

Title: Hardware Lab Technician

Location: Costa Mesa, CA (Fully Onsite) 

Job Type: Full time - Non-Exempt 

Job Overview:

We are seeking a Hardware Lab Technician to join our team. The ideal candidate will assist in the design, development, and testing of various hardware projects. This role requires a strong attention to detail and the ability to work collaboratively with the engineering team with great execution on timely manners. 

About this roll* (Responsibilities)

• Work cross-functionally with the Delphi engineering team and product manager to assist in validating new and existing hardware 
• Maintain the existing hardware inventory and assist with intake of new hardware products
• Process shipments and management of hardware to and from various employees across Toast.
• Organize and document tests to get concise information in a repeatable format.
• Create documents for standard operating procedures.
• Work with a variety of machinery and test & measurement equipment covering compression/tension, heat/humidity, electronic microscopes, ect. And maintain reliability and availability of all hardware
• Maintain, troubleshoot and repair equipment that includes POS and Payment Devices, as part of the Design Validation process. 
• Diagnosis and repair Mechanical Engineering failure or issues under Mechanical Engineers’ guidance. 

Do you have the right ingredients*? (Requirements)

• Associate or bachelor’s degree in a Tech related Major. Or 3+ years of equivalent experience in a HW, Mechanical Lab or Datacenter environment (working with computers, terminals, and other tech ). 
• Critical thinking skills and curiosity, especially for POS product design validation and Root cause analysis working collaboratively with Mechanical Engineering team(s). 
• Proficient knowledge of POS, payment devices, display hardware, embedded PCs. 
• Ability to coordinate multiple job effectives, and to handle detailed and broad range projects 
• Ability to meet deadlines and be detail oriented
• Attention to detail especially with documentation and testing.
• Great communication skills to work with Toasters with different levels of tech understanding.
• Familiarity with Google Workplace tools (Docs, Sheets, etc)  
• Ability to self-manage and prioritize tasks.

Nice to have:

• C/C++ programming skills for equipment firmware maintenance, or bug fixes.

AI at Toast

At Toast we’re Hungry to Build and Learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.