Head of Applied AI

Console is an AI platform that automates IT and internal support. We help companies scale without scaling headcount, and give employees instant resolution to their issues. Our agents understand the full context of the organization, handle requests end-to-end and pull in humans only when necessary.

Today, companies like Ramp, Scale, Webflow, and Flock Safety rely on Console to automate over half of their IT & HR requests. We've won every bake-off against our competitors, closed every trial customer and expect to 10x usage by year-end.

We're a small, talent-dense team: naturally curious, high-agency and low-ego. Our organization is very flat and ideas win on merit, not hierarchy. We're hiring exceptional people to keep up with demand. We're backed by Thrive Capital and world-class angels.

As the Head of Applied AI at Console, you'll be responsible for directing AI efforts across the company and product. You will work directly with the founders and product leadership to define the applied AI and research roadmap, and push the frontier of AI agent capabilities in our vertical.

You will architect and guide AI development across the company, and create the infrastructure necessary to support a growing team of AI engineers to experiment and contribute effectively. You will analyze frontier research and help inform the strategic technical bets the company will make as we scale up, and be measured on the results.

This role is based in San Francisco, CA. We work in-person and offer relocation assistance to new employees.

• You're an engineering leader with exceptionally strong generalist technical skills, and you have a proven track record of delivering great AI experiences for users and customers

• You have great taste; you understand that the best AI experiences feel great to use and you know how to cultivate a culture that obsesses over getting the details right

• You've designed and deployed AI systems in production, hands-on. You know how to iterate on these systems in a way that measurably moves the product forward

• You have a strong grasp on frontier research and understand how to translate that understanding into results

• You're not dogmatic; you can synthesize your past learnings with new discoveries that challenge them. You have a track record of developing mastery over new domains

• 6+ years of full-time software engineering experience, with a track record of AI product engineering or applied ML experience

• Proven ability to keep up with and synthesize frontier research in a practicable way

• Comfortable working and contributing across our entire stack (Typescript/Node/React)

• Obsessed with building incredible product experiences for users, and never happy with "good enough"

• Product-market fit: We have built the leading product in our category, in a massive market. We've hit an inflection point and are on track to build a generational company.

• World-class team: We seek high agency contributors who are comfortable navigating ambiguity, ruthlessly prioritize what matters and are action-biased.

• Grow with us: We reward impact, not credentials or years of experience. We intend to grow talent from within as we scale up.

• Competitive pay and benefits: top compensation with full benefits including:

  • Equity with early exercise & QSBS eligibility

  • Comprehensive health, dental, and vision insurance

  • Unlimited PTO

  • 401(k)

  • Meals provided daily in office