Head of Product Reliability Engineering

Company Description
It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay/Clearpay, to provide a better way to send, spend, invest, borrow and save to our 47 million monthly active customers. We want to redefine the world's relationship with money to make it more relatable, instantly available, and universally accessible.
Today, Cash App has thousands of employees working globally across office and remote locations, with a culture geared toward innovation, collaboration and impact. We've been a distributed team since day one, and many of our roles can be done remotely from the countries where Cash App operates. No matter the location, we tailor our experience to ensure our employees are creative, productive, and happy.
Check out our locations, benefits, and more at cash.app/careers.
Job Description
We're seeking an exceptional engineering leader to head our new Product Reliability abstraction, which encompasses Cash App's reliability programs, policies, procedures, tooling, and frameworks. As the Head of Product Reliability Engineering, you will collaborate closely with our Block foundational platform reliability team and Cash's Engineering Operations & program management teams. Your mission will be to ensure that every team within Cash App contributes to building products and platforms that meet our customers' reliability expectations. You will be responsible for building and supporting teams handling product site reliability engineering (SRE), incident management, regulatory reporting, disaster recovery, business continuity planning, automated production testing, and more. This role requires determining optimal team placements across Block to address Cash App's customer needs. We value diversity and encourage talent from varied perspectives to apply.
You Will:

• Drive the execution of the Product Reliability strategy for Cash App.
• Collaborate with product managers, engineering leads, and stakeholders on planning, including annual planning, quarterly business reviews, and OKRs.
• Lead a growing engineering organization focused on reliability which includes building a product site reliability function from the ground up.
• Develop and maintain reliability programs, policies, procedures, and frameworks.
• Build and maintain observability tools.
• Partner with product engineering teams on capacity planning, load testing, and to drive reliability improvements.
• Drive cultural change to prioritize reliability in product development.
• Advocate for Cash in Block-wide forums and industry conferences.

Qualifications
You Have:

• 14+ years of Software Engineering experience.
• 8+ years of Engineering Management experience, including leading other managers.
• Experience leading engineering teams focused on product reliability
• Experience working with compliance/council partners to meet regulatory requirements.
• Ability to influence senior leadership on technical matters.
• Advocacy for underrepresented communities within tech.

Even Better:

• Experience in Fintech, Banking, or another highly regulated industry.

Qualifications
You Have:

• 14+ years of Software Engineering experience.
• 8+ years of Engineering Management experience, including leading other managers.
• Experience leading engineering teams focused on product reliability
• Experience working with compliance/council partners to meet regulatory requirements.
• Ability to influence senior leadership on technical matters.
• Advocacy for underrepresented communities within tech.

Even Better:

• Experience in Fintech, Banking, or another highly regulated industry.