Employee Relations Generalist
We're transforming the grocery industry
Instacart is the North American leader in online grocery and one of the fastest-growing companies in e-commerce. Since 2012, we’ve been working towards creating a world where everyone has access to the food they love and more time to enjoy it together.
Groceries delivered to your door in as little as an hour. It seems simple, right? Well, it’s more complex than that. From re-routing deliveries during snowstorms, to connecting customers with coupons and deals for their favorite brands, to updating over half a billion grocery data lines every night...our efforts bring Instacart closer to being the operating system for the grocery industry.
Solving these problems is what helps our customers get back time in their day, so they can do more of what they love.
Introducing Our Hybrid Working Model
As the future of work evolves, so do we. We have a hybrid model where our roles are open to in-office, flex, or remote work. Learn more about our flexible approach to where we work.
OVERVIEW
We are looking for an Employee Relations Generalist to join our People Team and provide support to our diverse and dispersed Operations Team. Instacart is a growing business with a lot of opportunities to influence and be impactful. How will you level-up our team as we continue to scale? In this role, you will be the lead investigator for our business as we scale and evolve to enable our teams to accomplish amazing things. This role is a vital part of our business growth and will further our mission of creating a world where everyone has access to the food they love and more time to enjoy it together.
You will not only focus on reactive support (i.e. investigations, conflict management), but also help build educational and proactive support infrastructure as we scale. More specifically, you are a strategic, innovative, and thoughtful partner, with great judgment and a strong ability to navigate tricky situations.
This role reports to the HRBP supporting the Fulfillment + Shopper team, and will collaborate with a team of regional HR Generalists and the greater People team to provide comprehensive support to the Operations and Corporate teams.
ABOUT THE JOB
- Conduct investigations into employee concerns of harassment, discrimination, retaliation and other serious policy violations both independently and under the direction of our in-house employment counsel.
- Maintain accurate, detailed, and timely documentation of investigations to ensure quality employee relations records and metrics.
- Manage employee concerns escalated from Instacart’s SpeakUp Compliance Hotline.
- Support and coach employees utilizing best in class conflict management.
- Utilize a strong understanding of company policy and employment laws to provide recommendations to business leaders and HRBPs in partnership with legal counsel.
- Engage as a trusted advisor and subject matter expert to coach employees and managers on sensitive, work-related issues.
- Develop and execute employee relations efforts. This will include planning and coaching managers on best practices.
- Work on cross-functional, detailed, and time sensitive projects with HRBP, Legal, and Benefits teams.
- Partner cross-functionally with teams across Recruiting, Payroll, Learning & Development, Legal, Compensation, Benefits, and Policy to integrate people solutions
ABOUT YOU
- Five (5) years of ER experience or HR experience in fast growing, high volume, organizations (i.e. conducting investigations into EEO concerns).
- You have previous experience working with legal counsel/HRBPs to stay in sync with HR policies and federal and state employment laws.
- Ability to handle multiple priorities simultaneously and navigate in a rapidly-changing environment
- Proven communicator with demonstrable experience influencing and collaborating cross-functionally, ideally with dispersed teams
- A BA/BS degree or equivalent experience
- Experience with Workday (or similar HRIS), Convercent (or similar CMS), Google suite, and Greenhouse
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