Head of People Operations

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Nextdoor is the neighborhood hub for you, your neighbors and the broader local community. Nextdoor’s purpose is to cultivate a kinder world where everyone has a neighborhood they can rely on.

Building connections in the real world is a universal human need. That truth, and the reality that neighborhoods are one of the most important and useful communities in our lives have been guiding principles for Nextdoor. Today, neighbors rely on Nextdoor in neighborhoods around the world in the United States, the United Kingdom, Germany, France, the Netherlands, Italy, Spain, Sweden, Denmark, Australia and Canada, with many more to come.

We’re looking for a passionate, high energy, humble leader who gets excited about creating and implementing global, best-in-class programs and processes. You should love to bring structure and scale to complex growth challenges and be skilled at designing global strategic initiatives but also willing to roll up your sleeves to get stuff done! You thrive in a fast paced and collaborative environment where the work you do has a direct impact on the company’s purpose and growth.

Reporting to the Head of People, you will have strategic and operational oversight for global people programs and processes at Nextdoor across a variety of topics (systems & data, benefits, immigration, policy, process & compliance)

Responsibilities:

  • Implement and optimize people systems for domestic and international growth, ensuring the highest data integrity as we scale
  • Develop and manage thoughtful, scalable, global HR policies and procedures that shape the employee lifecycle
  • Maintain knowledge and understanding of regulations, laws and industry best practices to ensure compliance with all applicable international, federal, state, and local employment laws
  • Partner with Finance, Legal and People to establish a scalable process for new country launch/entry as it relates to the G&A functions
  • Partner with global benefits brokers/vendors to review, update and administer benefits policies and programs, ensuring programs are competitive, compliant and scalable
  • Establish and lead our immigration and relocation policies and programs, in partnership with legal counsel
  • Partner with IT to create and oversee a technology roadmap across recruiting and HR team

Qualifications:

  • 8+ years experience in HR/People Operations, preferably in a tech start-up environment
  • Experience managing people, preferably 5+ years and global management experience a plus
  • Proven track record of implementing and scaling people processes, operations and systems
  • Strong project management skills - ability to handle multiple projects at once and competing priorities. Organized, extremely detail oriented and execution focused a must!
  • Advanced knowledge of HR compliance, employment laws, best practices and industry standards
  • Understand and appreciate cultural differences and diversity when building global People programs and policies
  • A flexible leader who can operate at a strategic level but also perform all operational/tactical responsibilities
  • Superior communication skills and are comfortable talking to a wide range of people across all levels of the organization


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Location

420 Taylor Street, San Francisco, CA 94102

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