HR Business Partner

| San Francisco
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Why TrueAccord?
Debt collection is failing consumers. Every year, more than 70 million Americans have negative experiences with the collections process, and they deserve a much better treatment - more relevant, more digital, less abrasive. That’s why banks, lenders, and industry leaders are coming to TrueAccord for innovative solutions in recovering outstanding receivables.
TrueAccord is a category-defining company. We combine machine learning with a human-based approach to guide both lenders and borrowers through a challenging financial process. With a world-class leadership team, passionate and driven team members, and a diverse and growing client base, TrueAccord is well positioned for continued success.
The Role: 
You are comfortable with a high volume workload and aren't afraid to "roll up your sleeves". You thrive in a highly dynamic, high growth, fast-paced environment and are capable of delivering results on a short timeline. You are comfortable with implementing and delivering HR programs and initiatives. You want to be part of a team that deeply cares for one another and works together.

Key Responsibilities

  • Ensure compliance with company policy and local employment law.
  • Develop strong relationships with functional business leaders and stakeholders. You will apply them to develop and lead an effective people strategy, while providing advice and guidance regarding employee relations matters, policy development, and operational processes. 
  • Plays a key role in Learning and Development initiatives across the business.
  • Will develop and help facilitate management development content and educational experiences. 
  • Will assess career enrichment opportunities and programs to support colleagues who demonstrate both desire and aptitude for career progression and skill enhancement.
  • Will work with departmental leadership to help drive various learning and career progression opportunities and programs. 
  • Assists in recruitment efforts; conducts new-employee orientations; monitors and partners on building career trajectory programs.
  • Will evaluate and improve upon the current orientation process. 
  • Handles employee relations counseling, outplacement counseling, and exit interviewing.
  • Recommends new approaches to effect continual improvements in the efficiency of the department and service performed.
  • Acts as a business partner for people managers to support them in effectively managing their teams and managing performance.

Qualifications

  • 5 - 7 years experience in an HR generalist capacity - Solid understanding for all of the disciplines within HR: Employee Relations, Total Rewards, Talent Acquisition, Learning & Development, HR Systems, HR Operations, Employee Engagement, and Organizational Development.
  • Excellent management skills and an honest desire to coach and mentor others.
  • Strong analytical capabilities.
  • Ability to influence managers/leaders with data-driven recommendations to improve performance, retention, and employee experience.
  • Excellent verbal and written communications skills necessary to explain complex and/or confidential information and communicate with all levels of management.
  • High-quality document and report preparation.
  • Proven ability to diagnose problems with strategic thinking skills, as well as drive appropriate solutions with self-initiative.
  • An ability to truly listen, be empathetic, take action, and follow through. 
  • A fun attitude and flexibility to push and try new things, programs, approaches.
  • A curiosity to continuously learn about all aspects of HR.
  • Experience working with ADP Workforce Now HRIS software.
  • Working knowledge of state and federal employment laws.
  • Reflect our core values.
  • Working knowledge of state and federal employment laws.

What TrueAccord offers you + Culture & Benefits
TrueAccord is distributed company with a major presence in the San Francisco Bay area and Lenexa, KS. We offer a healthy work environment that continuously builds an inclusive and diverse culture where everyone is able to develop the best version of themselves. We are a dynamic group of people who are subject matter experts with a passion for change.
We offer:
*** Generous paid time off
*** Paid training
*** We promote work/life harmony
*** Paid holidays
*** Health, dental and vision benefits
*** 401K with matching
Our teams are crafting solutions to big problems every day. If you’re looking for an opportunity to do impactful work, join TrueAccord and make a difference.
Our Dedication to Diversity & Inclusion
TrueAccord is an equal opportunity employer. We promote, value, and thrive with a diverse & inclusive team. Different perspectives contribute to better solutions and this makes us stronger every day. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. 

Read Full Job Description
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
  • Sales & Marketing
    • JavaLanguages
    • PythonLanguages
    • ScalaLanguages
    • SqlLanguages
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • Node.jsFrameworks
    • SparkFrameworks
    • TensorFlowFrameworks
    • MySQLDatabases
    • SnowflakeDatabases
    • SalesforceCRM

Location

We're located in the newly named "East Cut" neighborhood of San Francisco. Our office is located in a plaza with lots of restaurants for a quick bite!

An Insider's view of TrueAccord

What's something quirky about your company?

We like ping-pong and friendly competitions.

If you think there is no glory in winning a company ping-pong competition. Well, think again. We provide our winners a TrueAccord ping-pong paddle. There's a catch, of course, you return the paddle once someone else wins. But during that week, you have all the glory of winning this unique trophy!

Vanessa

Talent Acquisition Coordinator

How does the company support your career growth?

I came to TrueAccord after university; I started as a customer service specialist and rapidly obtained more responsibilities and knowledge which led me to later transfer as a QA specialist in the engineering department with no previous coding experience. I’ve received countless opportunities and new skills that have helped shape my career vision.

Micaela

Quality Assurance Specialist

What unique initiatives do you have that encourage innovation?

Every new engineering hire has two parallel tracks while onboarding: getting deep into a particular technical area and also conducting 1:1 meetings with key business stakeholders across the company. Afterwards, the newly ramped up engineer makes a presentation to the entire team on how she’d design some or all of our systems from scratch.

Gene

Chief Technology Officer

What’s the vibe like in the office?

Let's just say - we're friends.

P.S. We built that lego set!

n/a

n/a

What are TrueAccord Perks + Benefits

TrueAccord Benefits Overview

We offer:
*** Generous paid time off in an Unlimited PTO Policy
*** Paid training
*** We promote work/life harmony
*** Paid holidays
*** Health (PPO and HMO), dental, and vision benefits
*** 401K with matching!

TrueAccord covers 95% of the premium cost for employees’ and 65% for their dependents’ medical, dental and vision coverage. TrueAccord covers 100% of the premium for employee Basic life and AD&D, and short- and long-term disability coverage.

Culture
Eat lunch together
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Healthcare Limit: $2,750 Dependent Care Limit (12 and under + elder care): $5,000
Dental Benefits
MetLife Dental PPO, please ask recruiter for specific details.
Vision Benefits
MetLife Vision, please ask recruiter for specific details.
Health Insurance Benefits
We offer Kaiser Permanente (HMO in California only) and two different United Health Care PPOs. Please ask recruiter for details.
Life Insurance
Life insurance is equal to 2 times an employee's annual salary up to $500,000.
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Managed by Empower Retirement.
401(K) Matching
TrueAccord contributes $1 for every $1 you contribute, up to 3% of pay for your 401k, and $.50 for every $1 you contribute, up to 5% for your Roth. Eligible on date of hire.
Company Equity
TrueAccord offers stock options to employees with a vesting period of 7 years! We believe in the power of equity, which is why our vesting period is long.
Performance Bonus
Bonuses are based on performance on an annual cycle.
Child Care & Parental Leave Benefits
Generous Parental Leave
Remote Work Program
While only certain positions are 100% remote, we have a flexible WFH policy. All WFH details are discussed and determined with your manager.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Commuter Benefits
Company Outings
TrueAccord hosts a company outing during the summer!
Free Daily Meals
Stocked Kitchen
TrueAccord has a fully stocked snack area with two full-sized fridges, an all-in-one coffee machine, and a huge wall of snacks!
Some Meals Provided
Our San Francisco office gets free lunch on Tuesday, Wednesday, Thursday.
Happy Hours
Happy hours are hosted at team's discretion.
Pet Friendly
Our San Francisco office is a dog friendly office.
Professional Development Benefits
Job Training & Conferences
TrueAccord offers employees professional development opportunities like the ability to attend job related conferences and seminars.
Lunch and learns
Some departments, like Engineering and Product, like hold lunch and learns. These happen semi-monthly.
Promote from within

Additional Perks + Benefits

Employee Assistance Program (EAP): Claremont EAP assists with everyday challenges of life which may affect your health, family life, and desire to excel at work. It is available 24/7 and confidential.

ARC Fertility: ARC can help you navigate through your fertility journey by matching you with the right fertility specialist, offering discounted treatment options through the nations’ largest network of fertility specialist and by making fertility care affordable and accessible by offering innovative financing programs.

Commuter Benefits: The GoNavia Program allows you to pay for work related transportation costs with pre‐tax dollars. Monthly maximums: • $270 transit • $270 parking

More Jobs at TrueAccord23 open jobs
All Jobs
Data + Analytics
Dev + Engineer
HR
Operations
Product
Project Mgmt
Sales
Data + Analytics
new
San Francisco
Developer
new
San Francisco
Operations
new
San Francisco
Project Mgmt
new
San Francisco
Project Mgmt
new
Remote
Operations
new
Remote
HR
new
San Francisco
Developer
new
San Francisco
Developer
new
San Francisco
Data + Analytics
new
Remote
Data + Analytics
new
San Francisco
Developer
new
Remote
Developer
new
San Francisco
Data + Analytics
new
San Francisco
Operations
new
Remote
Operations
new
San Francisco
Product
new
San Francisco
HR
new
San Francisco
Developer
new
San Francisco