At Segment, we believe companies should be able to send their data wherever they want, whenever they want, with no fuss. Unfortunately, most product managers, analysts, and marketers spend too much time searching for the data they need, while engineers are stuck integrating the tools they want to use. Segment standardizes and streamlines data infrastructure with a single platform that collects, unifies, and sends data to hundreds of business tools with the flip of a switch. That way, our customers can focus on building amazing products and personalized messages for their customers, letting us take care of the complexities of processing their customer data reliably at scale. We’re in the running to power the entire customer data ecosystem, and we need the best people to take the market. 

We are looking for a self-driven HR Generalist who loves contributing to multiple pillars of HR, excels at building and improving processes, and wants to make an impact on the Employee Experience. In this role you will be key player in supporting HR programs and initiatives that will help Segment continue to build a world class team and employee experience across the globe. 

 What you’ll do…

• Provide overall HR Operations and HR Program support to the team and organization 
• 1-2 years required experience administering benefit programs
• Execute on both administrative and project based work across various HR Programs and pillars such as New Hire Orientation and Exits, Total Rewards, Global Mobility, HR Compliance, Performance Reviews, Learning & Development, Diversity + Inclusion, etc. 
• Build and maintain a highly effective and collaborative partnership with cross-functional teams such as Finance, Recruiting, IT/Security, and Workplace Operations
• Assist in the creation, implementation, and ongoing maintenance/updates of HR systems, policies and procedures 
• Assist in creating, preparing, and analyzing surveys and reports for the HR Operations team (i.e. New Hire Surveys, Vendor service and satisfaction surveys, etc.)
• Partner with the People program managers and People leaders to facilitate the creation and implementation of trainings and training material for the People Team and organization
• Suggest new procedures and policies to continually improve efficiency of the HR department and organization as a whole, and to improve employee experience
• Help mentor, train, and support other peers on the HR and People team 
• Ensure legal compliance of HR state and federal regulations and applicable employment laws, and update policies and/or procedures as required 

We encourage you to apply if this role excites you - even if you think you may not meet all of the qualifications. At Segment, we live by four values: karma, drive, tribe, and focus. We are always looking for outstanding individuals with diverse backgrounds and perspectives who embody these values. To learn more about life at Segment and our commitment to diversity, equity, and inclusion, visit our LinkedIn page. We’re excited to meet you!

 You’re a great fit if you…

• Have 2-3+ years of direct Human Resources or People Operations experience
• 1-2 years required experience administering benefit programs
• Have 2-3+ years of Operational, Project Management, and/or Program Management experience, preferably in People Operations
• Are excited to work in a startup environment; you have a track record of being adaptable to changing priorities in a fluid, high-growth environment
• You are able to work at a high level of autonomy and manage multiple ongoing issues and complex employee matters with minimum supervision
• Have knowledge of HR compliance regulations, employment laws, and industry best practices
• Are organized and have an attention-to-detail approach (strong tactical execution), effectively exercise independent judgment, and make sound decisions
• Have strong analytical and problem-solving experience, and a successful track record of implementing processes that scale 
• Have excellent communication skills (written, verbal, presentation, and interpersonal) and are exemplary customer service skills, with an ability to build partnerships and establish rapport and credibility at all levels
• Are a team player with a sense of ownership and "get things done" attitude
• Have exceptional ethics around confidentiality and highly sensitive information
• Have experience working with technical HR systems and software (ie Workday/BambooHR, Greenhouse, Culture Amp, etc.)  

 Bonus points if you have….

• A PHR certification 
• International HR experience (preferably in Canada, EMEA, and/or APAC)