HR Operations Manager

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Coinbase has built the world's leading compliant cryptocurrency platform serving over 30 million accounts in more than 100 countries. With multiple successful products, and our vocal advocacy for blockchain technology, we have played a major part in mainstream awareness and adoption of cryptocurrency. We are proud to offer an entire suite of products that are helping build the cryptoeconomy, and increase economic freedom around the world.

There are a few things we look for across all hires we make at Coinbase, regardless of role or team. First, we assess whether a candidate demonstrates our values: Clear Communication, Positive Energy, Efficient Execution, and Continuous Learning. Second, we look for signals that a candidate will thrive in a culture like ours, where we default to trust, embrace feedback, disrupt ourselves, and expect sustained high performance because we play as a championship team. Finally, we seek people with the desire and capacity to build and share expertise in the frontier technologies of crypto and blockchain, in whatever way is most relevant to their role.

Read more about our values and culture here.

Our Manager, HR Operations plays an integral role in evolving the design and infrastructure that supports a thoughtful and effective employee experience. The role is both strategic and operational, and will be responsible for designing, implementing, and optimizing processes, programs and shared services to support Coinbase as we continue to grow. The ideal candidate is enthusiastic with a knack for customer service, proven project management experience, creativity and innovation. This position offers great opportunities to build, enhance, and develop our processes in a highly innovative and evolving company.

This position reports to the Head of HR Operations and Analytics. If you have experience managing multiple competing stakeholder demands in a lightning-fast and constantly evolving environment, we’d like to talk to you.

What You'll Be Doing (i.e., Job Duties) 

  • Manage people processes and controls; identify gaps and inefficiencies, provide standardization and improvement recommendations which will impact the full employee lifecycle from hire to retire.
  • Efficiently scale our HR team and Process in a way that leverages self-service, automation, and technology. Quantify and manage to a high standard of customer service.
  • Lead a team who own the end-to-end support for the everyday life of our global employee base.
  • Manage and oversee Coinbase’s organization framework and employee data.
  • Maintain knowledge of current, local employment laws, best practices and ensure Coinbase policies are legally compliant.
  • Collaborate with People Team, HR Business Partners, Payroll, Benefits, Compensation and IT on various adhoc projects in People Operations space. 

What We Look For In You (ie. Job Requirements)

  • 5+ years of experience in People Operations or a related field with 3+ years management experience. Professional human capital related certification a plus (i.e. PHR/SPHR).
  • Experience utilizing HR Systems, ideally Workday HCM. 
  • Track record of developing and managing internal people programs, policies, and process for scale in a high growth company.
  • Excellent interpersonal skills and a deep ability to understand what motivates others
  • Excellent organization skills, attention to detail, and ability to prioritize actions.
  • Ability to work autonomously and effectively in a fast-paced environment, and to juggle several projects with a spirit of flexibility and positive outlook.
  • High integrity and discretion. People data is some of our most sensitive data, and we expect employees with access to this to act with utmost professionalism.

Nice to haves:

  • Experience in startup culture - comfortable with ambiguity and non-stop problem solving, building, and action 
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Location

We are a remote first company with no centrally located HQ.

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