At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

Freshworks provides intelligent customer engagement software for businesses of all sizes, making it easy for teams to win customers for life. More than 50,000 businesses trust Freshworks, including our employee engagement, customer engagement and CRM solutions, to better support employees so businesses can increase customer satisfaction and lifetime value. Our products are ready to go, easy to use, and offer a quick return on investment.

Freshworks has received numerous accolades that include ranking #16 on the prestigious Forbes’ Cloud 100 and #22 on the Battery Ventures/Glassdoor Best Places to Work lists.

Headquartered in San Mateo, California, Freshworks has a dedicated global team operating from 13 locations to serve our customers throughout the world. Freshworks is backed by leading investors including Accel, CapitalG, Sequoia Capital and Tiger Global Management.

The Role

We are seeking a candidate who is customer-focused, self-motivated and possesses an innate ability to establish strong working relationships at all levels within the organization. The successful candidate must have a high level of learning agility in a fast-paced, tech savvy company (quickly learn, apply, then master), strong project management, superb excel and data management skill sets, customer service driven, problem solving, and a positive attitude.

Essential Functions and Responsibilities:

• Serve as a liaison for teams (Talent Acquisition, Benefits, Payroll, Office Management and IT) within the North America and India markets.
• Calculate, input, and audit payroll and timekeeping information in order to document and assure the accuracy of employee payroll processed semi-monthly for all US/Canada employees.
• Input data into Sequoia One & ADP regarding payroll, (bonuses, new hire pays, spot bonus, special pays, commission payouts and severance) and personnel information to maintain accurate and up-to-date records. Maintain employee data in Sequoia One, internal systems and files.
• Troubleshoot problems with paychecks, tax deductions, timesheet issues, and other payroll-related matters and respond accordingly to inquiries.
• Provide courteous customer service by responding to timekeeping inquiries, making changes to employee information, resolving discrepancies and/or clarifying procedures for employees, supervisors, managers, and others.
• Assist and process the employees’ life cycle with onboarding, off-boarding, leave management, talent management, benefits management, performance management and other employee changes.
• Maintaining and updating, if necessary, related HR policies, procedures and audits.
• Assist with department projects and other duties may be assigned

Knowledge, Skills and Abilities:

• Demonstrated ability to handle confidential information with great sensitivity.
• High self-initiative, roll up your sleeves results-oriented mindset.
• Very organized with impeccable attention to detail.
• Must have knowledge of principles, practices, and techniques used within a HR/Payroll department.
• Skilled in the operation of a MAC/PC, and proficient use of Google applications, and MS Office Suites (Word, Excel, PowerPoint).
• Excellent analytical and problem-solving skills; an ability to objectively analyze current practices, identify process improvement opportunities and successfully influence and implement appropriate changes.
• The ability to serve multiple customers and manage a wide variety of tasks.
• Excellent written and verbal communications skills.
• Knowledge of Federal, California, multi state labor laws and the ability to apply those legal requirements to complex situations in the workplace.
• Project management experience a plus.

Experience:

• Bachelor's Degree with 3+ years of relevant experience