Blend helps lenders maximize their digital agility. Our digital lending platform is used by Wells Fargo, U.S. Bank, and other leading financial institutions to increase customer acquisition, improve productivity, and accelerate the delivery of any banking product across every channel. We process more than $3.5 billion in mortgages and consumer loans daily, helping millions of consumers get into homes and gain access to the capital they need to lead better lives.

This role provides essential support for foundational HR operations functions through the right balance of efficiency, accuracy and a customer centric mindset. It’s expected to measure and collaborate on process optimization through routine evaluation of People Ops practices. The person in this role will establish themselves as a go-to resource for all employees on company practices, policies and benefit offerings, and will act with accountability for data integrity, reporting, and record keeping.

Benefits Administration

• Answer and resolve employee benefits questions, and liaise with benefits broker on benefits issues
• Support annual open enrollment process
• Process semi-monthly funding of pre-tax savings accounts
• Manage COBRA enrollments
• Manage Leaves of Absence

HRIS Administration

• Provide first level support to Blend employees with Workday questions 
• Escalate more complex inquiries to Blend's functional teams including, but not limited to, HRIS, Payroll and Benefits as necessary
• Respond to cases generated via tickets, email inquiry, chat or telephone inquiries in a timely and consistent manner, ensuring all requests are tracked through resolution 
• Provide backup and support to Benefits Specialist related to communications, orientation, annual audits, uploads and validations, and wellness programs
• Assist Blend's centers of expertise with annual processes eg. Blend Talent Cycle, Open Enrollment, Merit etc.
• Maintain content on Confluence detailing Blend's programs and plans 
• Update and maintain training materials and Quick Reference Guides, as needed
• Provide training and support to new people managers, HR Business Partners, and new hires. 
• Identify opportunities to improve processes, recommend solutions or alternate methods to meet requirements
• Follow up on outstanding tickets to ensure requests and issues are resolved in a timely manner
• Other duties as assigned

Organizational Support

• Respond to, or triage, employee inquiries sent to the People Operations inbox
• Complete employment verification requests
• Provide termination support to HR Business Partners: coordinate exit logistics with IT and Finance, prepare and send exit documents, etc.
• Maintain compliance as it relates to: Annual ACA reporting, FLSA review of new roles, updating employee handbook and labor law postings

Onboarding Facilitation

• Facilitate and manage weekly new hire orientation
• Process all new hire paperwork
• Coordinate day one logistics with managers
• Examine operational touch points to make recommendations on areas for improved efficiency and effectiveness

Requirements

• 1+ years experience in human resources or related administrative function
• A positive, “can do,” service-oriented attitude, with excellent follow through on issues
• Strong communication skills, and ability to communicate professionally via email
• Ability to multi-task and manage time efficiently, experience in a fast paced high tech environment a plus
• Proven customer service skills, has a solid track record of delivering results and a desire to exceed expectations
• Demonstrated ability to handle sensitive information with the utmost confidentiality
• A desire to constantly improve, fixes processes, addresses issues and solves problems
• Outlook, Excel knowledge, recruiting or human resources system experience a plus

Benefits and Perks:

• Meaningful equity and a 401(k) plan
• Comprehensive health benefits
• Wellness benefits covering a variety of wellness activities, fitness classes, fitness equipment and more
• Stipends for work from home setup, internet, and meals
• Company-wide mental health days
• Weekly remote all hands
• Flexible work schedule, with open vacation policy
• 16 weeks of paid parental leave

Blend is an equal opportunity employer that values diversity, inclusion and belonging. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status disability status, or any other characteristic protected by law. We will consider for employment all qualified applicants with arrest and conviction records in a manner consistent with applicable law, including the San Francisco Fair Chance Ordinance.

Notice at Collection for California Applicants