About us: 

Want to join a company on the cutting edge of technology and travel? Want to be part of a fantastic and fun company that’s revolutionizing the online travel advertising space?

Built on a decade of expertise analyzing the complete traveler path to purchase, Sojern drives travelers from dream to destination. The company delivered $13B in bookings for its clients to date by activating multi-channel branding and performance solutions on the Sojern Traveler Platform.

Recognized on the Top Company Cultures list by Entrepreneur Magazine, Sojern is headquartered in San Francisco, with teams based in Dubai, Dublin, Hong Kong, London, Mexico City, New York, Omaha, Paris, Singapore, Sydney, and Istanbul.

The Job:

Sojern is looking for a dynamic Senior Director People Operations to add to our incredible People Ops Team. We are a growing company and we want you to be part of this amazing growth and expansion. We have an incredible product and exceptional employees. Sojern is the place to be! Join us in providing the best HR experience for our employees. 

We are looking for a Senior Director People Operations that can help us take our People Ops Team to the next level. We work hard to deliver exceptional People Operations Services to our employees. Whether it’s working with our leadership team, building a new manager workshop, or just ensuring that everyone has consistent feedback from their manager, you’re on it! This role manages our People Ops function across the US reporting to the VP, People Operations.

You:

You thrive in the world of People Ops (the good, the bad and the ugly) and the excitement that a growing company brings. You excel in a fast-paced, high-growth, and ever-changing environment. You can readily adapt to any situation and are excited to roll-up your sleeves and create something new. You have scaled a high growth business delivering meaningful support and creating a strong foundation of HR support. You have extensive experience coaching managers at all levels through many stages of business expansion and challenges. You are seen as a true business partner who works closely with stakeholders to solve unique business and employee situations. 

Responsibilities:

• Be the expert in HR and our business - Partner closely with stakeholders to coach and guide through business and employee challenges

• Be the best – Lead the elevation and enhancement of our employee engagement and performance feedback program. 

• Be truly international - Oversee entity setup, immigration processes, and internal transfers

• Build the structure - Develop, implement and coordinate HR policies and programs within each location, region and globally. (This role is not about running the plays from your standard corporate handbook – you’ll need to think outside of the box here.)

• Coach! - Coach leaders of all levels and employees through challenging business, communication, and collaboration situations

• Assess how we’re doing - Implement and utilize HR metrics to measure performance and make sure we’re on the right track. Evaluate HR performance and deliver consistently to reinvent and enhance HR support and product 

• Help us learn - Manage, coordinate and create local training offerings. Research, design and coordinate trainings, compliance efforts and professional development events for the region and globally.

• Organize - Lead efficiencies within the organization and your direct reports. Participate in developing and improving HR systems

• Plan for our future - Participate in the development and implementation of employee retention, succession and workforce plans

• Hire top talent - Work collaboratively with global hiring managers to understand business objectives, role requirements and desired candidates profiles. Support regional full life-cycle recruiting with the Global Recruiting Team. Provide training, coaching and general guidance to hiring managers.

• Welcome to Sojern - Oversee the new hire onboarding program

• Time away – Oversee employee leaves: Maternity, Paternity and Leave of Absences

• And yes, there’s the paperwork – Oversee offer letters, contracts, transfers, IP agreements, etc.

• Socialize! - Lead and develop employee meetings, gatherings and other events (we’re a social group so we have lots of them!)

Desired Skills and Experience:

• At least 12+ years of proven, progressive HR experience in a global fast moving and high growth environment

• 6+ years management experience required, with experience growing a HR team

• 3+ years experience successfully coaching leaders up to the VP level

• A strong knowledge of, and experience with, HR practices, immigration process, laws, and application for the US and abroad

• Experience scaling a multinational company is required

• Demonstrated track record in leading and executing HR efforts spanning across compensation, benefits, performance management, diversity and inclusion, change management, employee communications and relations, succession planning, compliance, immigration, training, professional and organizational development.

• Demonstrated ability to inspire and motivate, and build high-performing teams.

• An extremely high sense of urgency and ability to work in fast-paced, ever-changing environment

• An outstanding focus on achieving a high level of customer service

• A sense of humor and ability to strike up a conversation with anyone

• Must have strong experience using all Google Suite, Applicant Tracking Systems, Learning Systems, Payroll Systems, Engagement Tools

• Outstanding project management and communication skills

• Superior understanding of the importance of maintaining confidentiality

• The ability to manage multiple competing priorities and to constantly re-prioritize

• Degree required, HR certification preferred

• This role will be based in our San Francisco Office

• This role will report to the VP, People Operations located in San Francisco and will manage a team

• Regular US travel required (NY & Omaha), occasional international travel requested

Perks:

• Culture: Strong core business values, focus on teamwork, vibrant, social and fun environment

• Opportunities: Be part of a growing team with training and support to help you grow

• Snacks: Variety of snacks in the office

• Give Back: We give 40 hours a year to volunteer and organize office volunteer programs with local organizations

• Competitive Localized Benefits

• Ownership: Lead creative and challenging projects

• International Air Transport Association (IATA) travel discount

• Time off: Flexible Paid Time Off

At Sojern, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.