Senior Human Resources Business Partner

| Hybrid
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Imagine your ideal role as an HRBP….

Rapid growth? Check. Awesome team? Check. Broad responsibility? Check. A fantastic culture? Check. Ability to shape the role to suit your strengths? Check.

Freshworks is looking for a Senior HRBP to join its team in North America. The North America region is home to Freshworks’ corporate headquarters as well as a rapidly growing Go To Market sales team. This individual contributor role would include broad responsibility across functions in a prominent leadership role of influence in the region.

As a business, Freshworks is disrupting business software. Meanwhile, the HR function is focused on making the Freshworks the most loved company by employees. We are about more than simply employee engagement. We are focused on creating “Moments of Wow” for our employees.

You would be expected to lead organizational development strategies, talent development initiatives, and provide coaching and guidance to seasoned and emerging leaders.

We are seeking a Senior Human Resources Business Partner who has experience working with SaaS sales teams and headquarters & functions, who will own and drive the people agenda for the organizations and leaders they support.

You will be responsible for the development and execution of HR strategies and initiatives for a critical region for the growth of Freshworks. In this role, you will partner with both front line and senior business leaders to help them scale, look around corners with data-driven recommendations that improve team effectiveness, build leader capabilities, and innovate improvements to the employee experience. This role will also work closely with other global HR teams to drive key initiatives and projects in areas such as organization health, inclusion and diversity, and talent management.

You will partner with your clients throughout the planning and execution for these programs, tying them back to the business strategy. You will also work to improve organizational design and structure, provide change leadership and management coaching. You will have opportunity to lead and participate in global projects such as
developing mechanisms to improve senior leadership development, drive inclusion diversity improvements, and workforce planning.

BASIC QUALIFICATIONS

  • Bachelor Degree required in Human Resources Management or related field
  • 8+ years of experience in progressive HR leadership roles with broad knowledge
    and experience in human resource management.

PREFERRED QUALIFICATIONS

  • Master's Degree in Human Resources Management or related field
  • Demonstrated skill at influencing Sr. Leaders and pushing back to ensure a great
    employee experience.
  • Proven history of employee advocacy and internal stakeholder influencing
  • Track record of successfully helping self and business leaders scale in a fast-paced,
    high-growth environment
  • Ability to navigate in a highly complex and dynamic business setting
  • Influencing skills and ability to effectively interface with senior members of the
    business
  • Ability to dive deep, attention to detail and follow-through
  • Bias for action and the ability to drive outcomes in a matrixed, global environment
  • Ability to work in a collaborative manner and develop strong working relationships with
    leaders, employees, and across functions
  • Project management and execution skills – skilled in working asynchronously
  • Demonstrated ability to lead through strong business acumen and excellent written
    and verbal communications skills
  • Broad experience and specific knowledge of human resource theory, including
    employee development and performance appraisal systems
  • General knowledge of employment laws such as FLSA, FMLA, ERISA, COBRA, ADA,
    and other federal and state laws covering discrimination and equal opportunity
    employment, understanding when subject matter expects need to be engaged on these
    subjects
  • Experience assessing management and executive talent
  • Coaching and consulting experience
  • Able to travel (including international), as appropriate
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Technology we use

  • Product
  • Sales & Marketing
    • ConfluenceManagement
    • JIRAManagement
    • FreshdeskManagement
    • FreshserviceManagement
    • Freshsales CRMManagement
    • FreshmarketerManagement
    • FreshchatManagement
    • FreshcallerManagement
    • FreshsuccessManagement
    • FreshteamManagement
    • FreshconnectManagement
    • FreshreleaseManagement
    • FreshpingManagement
    • FreshstatusManagement
    • Freshsales CRMCRM
    • FreshmarketerEmail
    • FreshmarketerLead Gen

Location

Freshworks' HQ is adjacent to the Hillsdale Caltrain station in San Mateo amidst a growing hub of tech companies.

An Insider's view of Freshworks

What’s the vibe like in the office?

One of the things I've loved most since starting at Freshworks is how much the team values company culture. Everyone in the office is working hard, celebrating successes, and all the while having a great time. Collaboration is also a big aspect of the sales team - everyone is quick to jump in to help!

Lauren

Enterprise Account Executive

What's the biggest problem your team is solving?

It is great being part of a team that is helping companies hit the refresh switch on business software. Freshworks is letting businesses know that their software doesn’t have to be clunky or expensive. Being able to help companies overcome these challenges is truly rewarding!

Tylor

Senior Enterprise Account Executive

What makes someone successful on your team?

You have to be a team player. We are all in each other's corners and the collaborative and interactive workspace is one that I have come to value greatly. You will be presented with ongoing opportunities to grow, learn, and step into leadership roles. The willingness to volunteer for these roles and step into new challenges is a valuable attribute.

Jenny

Solution Engineer

What is your vision for the company?

Freshworks provides innovative customer engagement software for businesses of all sizes, making it easy for teams to acquire, close and keep their customers for life. We provide refreshing software that your teams will love. All our products are ready to go, easy to use, and offer great value to any type of business.

Girish

Founder & CEO

How do you collaborate with other teams in the company?

As a distributed workforce I try to include visual elements throughout my collaboration process. By sharing the "why" and vision I can more easily collate critiques and ideas. I also keep internal notes on interactions in my Evernote; being organized helps me communicate directives in a more progressive manner.

Sam

Senior Solutions Engineer

What are Freshworks Perks + Benefits

Freshworks Benefits Overview

Freshworks provides a comprehensive benefits plan, including health insurance, vision, dental, retirement, and unlimited time off (among a lot of other cool things too!)

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Dedicated diversity and inclusion staff
Highly diverse management team
We have 3 women in our C-suite!
Mandated unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity employee resource groups
FW Women 360, LGBTQAI++
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Classpass and a fitness/reading stipend
Team workouts
Financial & Retirement
401(K)
The 401(k) retirement plan offers a broad selection of stocks, bonds and international index funds to choose from.
Company equity
Employee stock purchase plan
Performance bonus
Freshworks has a lucrative sales commission program as well as a performance bonus for other functions, which are dependent on individual and company performance.
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited vacation policy
Paid volunteer time
Paid holidays
Office Perks
Commuter benefits
Freshworks offers pre-tax commuter benefits for all employees.
Company-sponsored outings
Free daily meals
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Onsite office parking
Relocation assistance
Fitness stipend
Home-office stipend for remote employees
Professional Development Benefits
Lunch and learns
Promote from within
Mentorship program
Continuing education available during work hours

Additional Perks + Benefits

Since working from home in mid March, we have added additional benefits to ensure our employees are fully supported, mentally and physically!
- One time WFH accessories stipend
- Monthly internet allowance
- Classpass membership offering
- 6-month long free DashPass subscription
- Reading & fitness stipend

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