Senior Internal Communications Manager

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Overview:

At Segment, we believe companies should be able to send their data wherever they want, whenever they want, with no fuss. Unfortunately, most product managers, analysts, and marketers spend too much time searching for the data they need, while engineers are stuck integrating the tools they want to use. Segment standardizes and streamlines data infrastructure with a single platform that collects, unifies, and sends data to hundreds of business tools with the flip of a switch. That way, our customers can focus on building amazing products and personalized messages for their customers, letting us take care of the complexities of processing their customer data reliably at scale. We’re in the running to power the entire customer data ecosystem, and we need the best people to take the market. 

This full time role will report into the Director of HR and work in close coordination with the global, senior leadership team. A successful candidate will be responsible for connecting Segment’s employees around the world directly to the mission of the company. This role isn’t just about creating and managing content; we’re looking for someone to be a strong thought partner to our leaders. This means asking tough questions, and advising our leaders to ensure that Segment employees understand and support new programs and policies. This work includes owning the internal communications function on a global basis as well as ensuring regional needs are met at all times.

What you’ll do: 

  • Develop a robust internal communications strategy and approach that takes into account the need to adapt for change as the company evolves
  • Plan, author, provide content, edit and deploy communications for a variety of internal communications mediums such as a staff intranet, newsletter, internal emails, etc.
  • Own the planning, design, content and execution of materials for company-wide programs and meetings such as the biweekly All-Hands and other key company-wide initiatives
  • Lead all aspects of the Intranet from deciding which tool will serve Segment best to implementing and ensuring it is a useful tool for employees
  • Work with senior leaders to ensure they optimally communicate with their teams – including developing their “voice”, the mediums they use, and cadence
  • Analyze data and develop programs to act on critical feedback and drive change

You’re a great fit if…

  • You have a passion for company communications and strategy development (7+ years experience) 
  • You can develop critical communications plans and demonstrate successful outcomes from these plans
  • You prioritize work in a disciplined and rigorous manner by exhibiting “big picture” thinking and attention to detail
  • You are knowledgeable about a range of internal communications tools
  • You are comfortable with open communication and giving and receiving open, constructive feedback respectfully
  • You have a sense of humor and passion for Segment -- we are really excited to work here, and you should be too!

 

Segment is an equal opportunity employer. We believe that everyone should receive equal consideration and treatment in all terms and conditions of employment regardless of sex, gender (including pregnancy, childbirth, breastfeeding or related medical conditions), sexual orientation, gender identity, gender expression, race, color, religion, creed, national origin, ancestry, age (over 40), physical disability, mental disability, medical condition, genetic information, marital status, domestic partner status, military or veteran status, height, weight, AIDS/HIV status, and any other protected category under federal, state or local law. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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Location

100 California Street, San Francisco, CA 94111

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