UserTesting was founded in 2007, and is backed by world class VCs: Accel, Greenspring, Insight Partners, and OpenView. In 2020, we crossed $100M in revenue, and are accelerating our international growth from our San Francisco headquarters. UserTesting is now present in 12 countries, with regional offices in Atlanta, Edinburgh, Singapore, and Oslo. Today, more than 2,000 organizations in 45 countries use the UserTestingⓇ Human Insight Platform to make more informed, customer-first decisions at scale.

Choosing to join our team means being part of a passionate group focused on transforming the way companies learn about their customers and build better products and experiences. Using our powerful software combined with the industry’s largest and most diverse panel of test participants, our customers can quickly target their audience and receive think-aloud video feedback from real people sharing their thoughts to your questions. UserTesting’s industry-leading platform enables companies to get rapid feedback on all types of customer interactions and experiences: websites, mobile apps, prototypes, campaigns, real world experiences, and more! A recent Forrester study found the ROI of using UserTesting to be 655%!

We’re proud that this is our fourth year of being honored as an Inc. Best Workplace and a Fortune Best Workplace in the Bay Area, along with having received a variety of additional workplace and corporate growth awards. We’ve made a commitment to build and develop a diverse workforce that reflects the labor markets in which we operate. We actively look to add amazing people to our team who will bring diversity across many lines, including race, ethnicity, religion, sexual orientation, age, marital/family status, disability, gender identity, sex, and country of origin, in addition to bringing a variety of backgrounds, interests and opinions.  At the end of 2020, our global team was 43% women and 36% minority; in the U.S., our underrepresented minority population was 16%. In the last year, we’ve had more than a third of our employees take on new roles within UT.  We do everything we can to make UserTesting a place where you feel you belong and are empowered to do the best work of your career.

If you read one of our job descriptions, feel energized by what you see, and believe you would bring passion and commitment to the role, please apply! Even if you don't meet every qualification, we are looking for people with enthusiasm for what we do and we will consider you for this and other possibilities, as we are growing fast.

About Us:

What makes the difference between a product that's engaging, compelling, and easy to use and one that's frustrating, broken, and complicated? The answer is user experience. Here at UserTesting, our mission is to help our customers create great experiences. We enable every organization to deliver the best customer experience powered by human insight.

Are you ready to step-up to the biggest challenge of your career and realize your potential in our dynamic, fast-paced culture? We are all about using human insights to create better experiences for our customers. We are looking for a Senior People Partner (HRBP) with experience support sales & marketing organizations to help us create amazing experiences for our employees. Reporting to the VP of People Operations (HR), this role will be based in our San Francisco office and will support employees across all U.S. locations as well as corporate programs. If you love being an employee advocate, inspiring greatness in others, evolving a positive culture and scaling businesses to the next level - then this is the job for you. 

The Opportunity:

Are you ready to step-up to the biggest challenge of your career and realize your potential in our dynamic, fast-paced culture? We are all about using human insights to create better experiences for our customers. We are looking for a Senior People Business Partner (HRBP),  with experience supporting Product & Engineering organizations, to help us create amazing experiences for our employees. Reporting to the VP of People Operations (HR), this role will be based remotely or in our Atlanta office and will support employees across all North America locations as well as corporate HR programs. If you love being an employee advocate, inspiring greatness in others, evolving a positive culture and scaling businesses to the next level - then this is the job for you. 

What you’ll do:

You will be aligned with the Product & Design (PandE) org and provide daily HR business partner support to leaders and employees including: compensation, employee relations, performance management, talent planning, succession planning and leadership development. You will partner with the VP of People Operations and Chief People Officer to develop and execute high-impact talent and organization interventions that support the business. In addition, you will:

• Act as an employee champion and change agent as we grow our workforce and expand globally
• Lead efforts to create a supportive culture through Employee Engagement, Diversity and Inclusion Initiatives, Rewards and Recognition Execution, and Community Involvement
• Build relationships with your respective business leaders and attend their team meetings
• Consult with line managers and provide policy guidance and interpretation when appropriate
• Manage and resolve complex employee relations issues
• Conduct effective, thorough and objective investigations
• Formulate partnerships across the function to deliver value-added service to management and employees that reflect the business objectives of the organization
• Analyze trends and metrics in partnership with the people team to develop integrated solutions, programs and policies
• Provide day-to-day performance management guidance to line managers (coaching, counseling, career development, disciplinary actions)
• Work closely with management and employees to improve work relationships, build morale, and increase productivity and retention
• Identify training needs for business units and individual executive coaching needs
• Participate in evaluation and monitoring of success of training programs and follow-up to ensure training objectives are met
• Ensure activities are in compliance with all state and federal employment laws and regulations (e.g., FMLA, ADA, EEO and FLSA)
• Performs other related duties as assigned.

Qualifications

• Bachelor’s degree required
• Master’s Degree in Business Administration, I/O Psychology, or Human Resources Management preferred
• SPHR certification
• Minimum of 7 years of experience in an HRBP or generalist HR capacity with firm understanding of all of the disciplines within HR: Employee Relations, Total Rewards, Talent Acquisition, Learning & Development, HR Systems, HR Operations, Employee Engagement and Organizational Development. Supporting technical teams is a plus.
• Experience supporting technical teams and providing HR support for a dynamic, fast-moving organization is highly desirable. Technology or SaaS industry experience is preferable. 
• Excellent problem solving and analysis skills
• Strong conflict resolution/mediation skills
• Ability to effectively manage multiple projects with overlapping tasks and work independently with minimal supervision
• Must be a confident communicator, (including both written and verbal) and the ability to  to explain complex and/or confidential information as well as effectively communicate with all levels of the organization, including the senior leadership team
• Ability to influence managers/leaders with data-driven recommendations to improve performance, retention, and the employee experience
• Proven ability to diagnose problems and drive appropriate solutions with self-initiative
• Strong understanding and ability to be highly productive and influential in a matrixed management environment
• Working knowledge of California state and federal employment laws
• Exhibits our core values: Get Better, Drives Results, Customer’s First,  Be Kind, and Keep it Simple

Why You Should Work at UserTesting: 

We’re honored to be named a 2020 Inc. Best Workplace, and named to Fortune’s 2019 Best Companies to Work For in the Bay Area, among a variety of other awards. Joining UserTesting means being part of a passionate team focused on transforming the way companies learn about their users. 

To learn more about our team, culture, and customers, check out our careers page, company blog, and press/awards. Besides a great work environment and the opportunity to change the world we’re also growing fast, — join us!

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