Senior People Operations Business Partner

| San Francisco | Hybrid
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Chime is the largest and fastest-growing challenger banking company in the U.S., with over 4M accounts and no physical branches. We’re a technology company relentlessly focused on helping our members achieve financial peace of mind. That’s why we offer an award-winning bank account that doesn’t charge hidden fees, gives members early access to their paychecks, and helps them grow their savings automatically. And we’re just getting started. We are proud of our mission, devoted to our members, and passionate about applying technology to the challenge of making financial health a reality for everyone.

We have one of the most experienced management teams in Fintech and have raised over $300M in funding from DST, General Atlantic, Coatue, Dragoneer, Menlo, and others. If you’re looking to join a small but fast-growing company with a beloved, daily-use product and an authentic mission that puts people first, we want to meet you.

About The Role

We are building our People team and are looking for a Senior People Operations Associate to help deliver an incredible experience to every Chimer (employee) throughout their lifecycle at Chime. This role will report to Chime’s Head of People Operations. As a People Operations Associate, your role will be split between working in partnership with specific departments as an HR Business Partner and a Generalist tackling day-to-day operation needs to support Chimers. You will demonstrate your ability to partner with our managers to foster engagement and performance on their teams and drive People strategies and compliance. You will work tirelessly to understand Chime's People needs through open, honest, and inclusive communications with Chimers, managers, and the Executive team. 

Our ideal People person is organized, proactive, and solutions-oriented. You prize building relationships and direct communication. You have mastered the art of difficult conversations and seek to help others work through them. You find reward in helping people accomplish their goals and build their futures. You are extremely ethical and fair and you understand that people are a company's most valuable asset. You know the ins-and-outs of San Francisco, California, and federal employment regulations, and how best to apply them in a flexible, non-bureaucratic environment. You are a team-player and a self-starter. Above all, you are a People person. 

Responsibilities:

  • Serve as go-to People Ops resource to Chimers for everyday needs, including but not limited to onboarding, benefits, immigration, benefits, and perks.
  • Partnering with department leaders, develop department-specific People strategies to support growth and engage employees. provide consultative guidance and training for Chime leaders and employees.
  • Lead departments through People programs including thorough performance and compensation reviews as well as continuous talent development initiatives.
  • Work proactively with leaders to evaluate and prepare for future business and team needs, including organizational and change management.
  • Build and administer processes for the completion of Chimer onboarding, benefits and perks enrollment, training, offboarding, and more.
  • Ensure compliance with local, state, and federal legal requirements by studying existing and new legislation, enforcing requirements, and advising management on needed actions.
  • Build and maintain People team and employee systems, including but not limited to the HRIS, payroll, and employment records.
  • Build documentation for better information sharing of People policies across the Company
  • Work to foster an environment of inclusion where diversity can thrive, including supporting Chimer resource groups and inclusion and unconscious bias training.
  • Implement and utilize analytics to propel change and measure the success of People programs and Chimer engagement.

Required Qualifications:

  • 7+ years of direct experience in professional human resources administration, handling elements throughout the lifecycle of an employee.
  • 2+ years serving as HR Business Partner in some fashion to large department or multiple leaders, with high-touch employee support and coaching of managers.
  • Ability to design, implement, and manage performance assessment programs, corrective actions, dispute resolution, compensation analysis, and FLSA classifications.
  • Experience working in a high-growth start-up setting.
  • Experience onboarding and supporting remote teams, including expanding People programs to satellite offices effectively. (Preferred)
  • Experience working with immigration counsel to facilitate visa and permanent residency transfers and applications. (Preferred)
  • Experience reporting to the EDD, Department of Labor, San Francisco HSCO, etc. for various requirements.
  • Excellent interpersonal, written, and verbal communication skills.
  • Proven experience in conflict resolution, accurate and detailed record-keeping, human capital reporting, and project management.
  • You are highly collaborative and articulate.
  • You bring a high level of discretion to your work and communications.
  • You work with an extreme bias toward action, strive for the utmost credibility and trust of your stakeholders, and a high commitment to your team.

What We Offer:

  • Competitive salary based on experience, with medical and dental benefits.
  • Free snacks and drinks, plus weekly catered lunches.
  • Flexible vacation policy.
  • Monthly happy hours and company events.
  • Dog-friendly office.
  • A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help create a completely new kind of bank.

We know great work isn’t done alone. We’re building a team of individuals to Chime in with their different strengths to benefit our employees and members. We strongly believe that different backgrounds and ideas are a competitive advantage; we hire candidates of any race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, Veteran status, and any other status. Chime is proud to be an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance. If you have a disability or special need that requires accommodation, please let us know.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C++Languages
    • JavaLanguages
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    • KotlinLanguages
    • PHPLanguages
    • PythonLanguages
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    • CassandraDatabases
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Location

San Francisco, CA 94108

What are Chime Perks + Benefits

Chime Benefits Overview

Our benefits philosophy is guided by supporting Chimers’ wellbeing in four key areas - physical, emotional, financial, and social. This encompasses everything from physical and mental health services for you and your family to a matching 401k plan with access to financial advisors and legal advice. We team up to offer inclusive events where Chimers can connect and grow, thoughtfully choose food vendors and office accommodations (including a flexible work model), and schedule company-wide Take Care of Yourself Days that give all Chimers at least one extra paid day off each month. We continuously add and enhance these benefits year-round.

Culture
Volunteer in local community
Chimers volunteer their time, talent, and energy to support causes they care about using our volunteer portal. Activities are also organized through our Chimer Resource Group Program.
Partners with nonprofits
Chime supports nonprofits year-round, focusing on financial literacy, economic empowerment, social justice, and disaster relief. Chimer Resource Groups also partner with nonprofits that matter to them
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Employee resource groups
Hybrid work model
In-person all-hands meetings
Employee awards
Flexible work schedule
Chime provides employees with a flexible work schedule that includes Flexible start and end times.
Remote work program
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Highly diverse management team
Mandated unconscious bias training
We partner with ReadySet for company-wide equity training, with a focus on allyship and anti-racism.
Diversity manifesto
Mean gender pay gap below 10%
Diversity employee resource groups
CRGs (Chimer Resource Groups) include AfroChime, PacifiChime, Chimigos, ChimeHers, Chimmigrants, OutChime, and DiversiChime. Chimers are compensated for their work as leads of these CRGs!
Hiring practices that promote diversity
Recruiting team members and hiring managers complete training on inclusive hiring practices with ModelExpand.
Diversity recruitment program
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Chime employees can contribute annually to their FSA.
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Team workouts
Join Chimers in a daily plank challenge! Chimers also ride together on Peloton and have Slack channels to coordinate rides and other workouts.
Mental health benefits
Chime is partnering with ModernHealth to provide Chimers with mental and behavioral health resources.
Transgender health care benefits
Wellness days
Abortion travel benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Performance bonus
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
We provide up to 16 weeks of parental leave for the primary caretaker. Chime also provides 16 weeks of leave for the secondary caretaker.
Family medical leave
Adoption Assistance
Chime offers both adoption and fertility assistance through Maven, reimbursing Chimers up to $10k each year.
Restricted work hours
Almost every month, Chime provides Chimers with a day off to take care of themselves.
Company sponsored family events
Fertility benefits
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Flexible time off
Bereavement leave benefits
Office Perks
Commuter benefits
Company-sponsored outings
Free daily meals
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Recreational clubs
Home-office stipend for remote employees
$500 when you initially start with Chime, and $250 per quarter after.
Meditation space
Mother's room
Onsite gym
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Continuing education stipend
Continuing education available during work hours
Online course subscriptions available
Personal development training
Virtual coaching services

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