Senior People Process Lead

| San Francisco
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About the Role
As the Senior People Process Lead on the People Strategy & Operations team you will be the operational expert on employee lifecycle processes and procedures.  You will streamline workflows, improve organizational effectiveness, reduce costs, and seek every opportunity to automate processes. With a lens for efficiency and end-user experience, you will use your superb project management skills to streamline complex business processes, and align cross-functional teams to execute against those processes. This role will initially report to the Manager, People Operations. We are open to candidates based in San Francisco. We are also open to candidates that are willing to relocate post COVID-19; right now, the People Operations team is working remotely through at least June 2021.
You’re excited about this opportunity because you will…

  • Continuously identify opportunities to improve organizational effectiveness through the development and deployment of solutions to improve productivity and drive efficiencies in the People Team
  • Own and execute on key People Operations projects from requirements gathering, project plan creation and management, coordination with cross-functional teams to ensure milestones are met on time and in scope. Projects will focus specifically on operationalizing complex business processes
  • Partner with HR Tech team to implement identified process improvements and automation opportunities for HR processes
  • Conduct quarterly audit of HR processes and procedures to ensure compliance, efficiency, and a positive customer experience
  • Administer SOPs and process maps to reflect any changes and work with the business process owners as appropriate
  • Administer various HR policies and practices and assist in the development of new policies and updates to guidelines and policies
  • Act as the primary escalation point to help solve both day-to-day and more complex problems related to HR processes and procedures
  • Be the point of contact for IT, Finance, Payroll, and broader People teams for any process related inquiries and escalations


We’re excited about you because…

  • You are a project managing ninja, and can navigate the complexities of a fast growing business to build processes that scale
  • You are a process whiz who will successfully drive cross-functional partnerships to streamline processes  
  • Continually optimize existing processes for efficiency and effectiveness
  • You can quickly identify HR process gaps and recommend enhancements, improvements and simplification (i.e. automation) to existing processes and procedures based on experience and feedback from customers
  • You are a self-motivated, rapid learner, excited about developing your analytical and problem-solving skills
  • You are results-oriented, always evaluating whether our team's activities are achieving the desired, measurable impact
  • You are comfortable and thrive in a fast-paced, constantly changing team-oriented environment and able to manage multiple deadlines simultaneously
  • You have at least 5+ years or equivalent experience in program management roles, preferably at high-growth consumer or enterprise technology companies”
  • You have a deep understanding of HR systems (i.e. Greenhouse, Workday) and how they can be leveraged to streamline workflows
  • You have a strong understanding of the employee lifecycle from pre-hire stage, to onboarding and offboarding

Why You’ll Love Working at DoorDash

  • We are leaders - Leadership is not limited to our management team. It’s something everyone at DoorDash embraces and embodies.
  • We are doers - We believe the only way to predict the future is to build it. Creating solutions that will lead our company and our industry is what we do -- on every project, every day. 
  • We are learning - We’re not afraid to dig in and uncover the truth, even if it’s scary or inconvenient. Everyone here is continually learning on the job, no matter if we’ve been in a role for one year or one minute.
  • We are customer obsessed - Our mission is to grow and empower local economies. We are committed to our customers, merchants, and dashers and believe in connecting people with possibility.
  • We are all DoorDash - The magic of DoorDash is our people, together making our inspiring goals attainable and driving us to greater heights. 
  • We offer great compensation packages and comprehensive health benefits.

About DoorDash

DoorDash is a technology company that connects customers with their favorite local and national businesses in over 4,000 cities and all 50 states across the United States and Canada. Founded in 2013, DoorDash empowers merchants to grow their businesses by offering on-demand delivery, data-driven insights, and better in-store efficiency, providing delightful experiences from door to door. By building the last-mile delivery infrastructure for local cities, DoorDash is bringing communities closer, one doorstep at a time. Read more on the DoorDash blog or at www.doordash.com

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of the best and brightest from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel. 

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Location

Our office is located in the SOMA district, walking distance to many restaurants, bars, and public transportation.

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