Senior Recruiting Operations Manager
Overview:
At Segment, we believe companies should be able to send their data wherever they want, whenever they want, with no fuss. Unfortunately, most product managers, analysts, and marketers spend too much time searching for the data they need, while engineers are stuck integrating the tools they want to use. Segment standardizes and streamlines data infrastructure with a single platform that collects, unifies, and sends data to hundreds of business tools with the flip of a switch. That way, our customers can focus on building amazing products and personalized messages for their customers, letting us take care of the complexities of processing their customer data reliably at scale. We’re in the running to power the entire customer data ecosystem, and we need the best people to take the market.
Segment Recruiting sits at the heart of our business and we care about making impact over anything else. We partner closely with our hiring managers to figure out creative solutions to one of the hardest problems in tech - how to build a world-class team in one of the most competitive hiring markets to date.
What you’ll do:
As the Recruiting Operations Manager, you will support the priorities of the entire Recruiting team, including Recruiters, Coordinators and Leaders. The Recruiting Operations Manager will keep the Recruiting team up to date with recruiting best practices and continuously drive the team towards operating a best in class talent acquisition function.
This is a cross functional role that sits on the Recruiting leadership team, and requires excellent interpersonal skills and the ability to create strong relationships across the entire organization.
Process Excellence, Vendor Management, & Resource Optimization
- Streamline and update Global Recruiting Workflows along with Recruiters & Recruiting Managers
- Create, regularly update, streamline, and distribute internal process documents for Global Recruiting related workflows
- Partner with HR team to manage Onboarding program and communications
- Recruiting tools set up for all users and usage report generation and analysis; recruiting resources include, but are not limited to: Greenhouse, LinkedIn Recruiter, Gem, TalentWall, Interview Schedule, etc.
- Implement technology and process improvements across the global recruiting organization
- Execute on future vision for building an end to end hiring experience
- Contribute to global recruiting strategy as related to technology, tools, workflows, and data delivery
- Serve as a SME point of contact for the Recruiting team - providing expertise to empower them to do their jobs successfully
- Ensure global compliance for all recruiting systems, tools and processes, and standing up audit processes and reporting for hiring activity and providing ad hoc reporting, global scorecarding
Data Insights/Talent Analytics
- Develop talent analytics roadmap to provide operational reporting, dashboards, scorecards and data insights
- Provide weekly, quarterly, and annual reporting on Recruiting Metrics including, but not limited to sourcing, interviewing activity, tracking towards quarterly hiring goals, and candidate experience
- Run client experience survey program for candidate and hiring manager feedback, providing regular insights and recommendations to recruiting leadership
- Build a recruiting capacity / demand model and reporting cadence based on historic data to drive predictability and create connectivity within the business
You’re a great fit if you have…
- Bachelor’s degree or equivalent years’ of experience
- 5-7 years of experience working in Recruiting; preferably with 1-2 years of specific experience in Recruiting Operations
- Outstanding analytical skills, comfortable working with data and communicating data findings, experience establishing and tracking program metrics including return on investments
- The ability to work cross functionally with teams to uncover, define and document business processes and align them to system processes
- Strong analytical skills and the ability to research issues, make evaluations on problems and recommend viable solutions
- Highly motivated, self-driven, and able to deal well with ambiguity
- A team player mentality with a humble and positive attitude
Segment is an equal opportunity employer. We believe that everyone should receive equal consideration and treatment in all terms and conditions of employment regardless of sex, gender (including pregnancy, childbirth, breastfeeding or related medical conditions), sexual orientation, gender identity, gender expression, race, color, religion, creed, national origin, ancestry, age (over 40), physical disability, mental disability, medical condition, genetic information, marital status, domestic partner status, military or veteran status, height, weight, AIDS/HIV status, and any other protected category under federal, state or local law. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.