About us:

Grand Rounds is a new kind of healthcare company. Founded in 2011, the company is on a mission to raise the standard of healthcare for everyone, everywhere. The Grand Rounds team goes above and beyond to connect and guide people to the highest quality healthcare available for themselves and their loved ones. Grand Rounds creates products and services that give people the best possible healthcare experience. Named a 2019 Best Place to Work by Glassdoor and Rock Health’s 2018 Fastest Growing Company, Grand Rounds works with inspiring employers and doctors to empower them to be the change agents we need to make our shared vision a reality.

You are a strong programmatic leader eager to have a big impact at Grand Rounds. You’ll partner with Finance, Patient Care, Product, and GTM to optimize workforce management across our teams. You are a leader in your field, with expertise in workforce management and optimization, a strong analytical toolset, and experience working cross-functionally to solve problems with product and process changes. You thrive in an ambiguous, fast-paced, and dynamic environment, and are excited to help Grand Rounds deliver best-in-class service as efficiently as possible. If you want to think big about optimizing operations, are passionate about data, and want to see a tangible impact of your work, this is a role for you.

Responsibilities

• Strategy - Define and execute a strategy to help Grand Rounds’ workforce scale through long-term planning, medium-term capacity planning, and real-time workforce management solutions.
• Program management - Partner with Finance, Product, Go-T0-Market (GTM), and Patient Care to build better forecasting models, optimize scheduling, and enable Operations teams to shift resources nimbly.
• Functional expertise - Provide functional leadership in the development of workforce solutions, including statistical analysis and modeling, schedule optimization, program management, operational excellence, and problem solving.
• Metrics & Experimentation - You will define the metrics that will drive success and will be required to design and measure effective experiments.
• People Leadership - You will be a hands-on leader, not only executing at a very high level, but also motivating and inspiring your team by having a long-term vision of the future.

Requirements

• Bachelor’s degree (or equivalent experience) preferred; preferably in Operations, Finance, Business Administration, or other quantitative field
• 7+ years of experience in operational forecasting, staffing, and scheduling with a preference for healthcare environments
• Prior experience leading remote teams
• Ability to break down complex business problems into concrete analytical solutions
• Strong analytical skills – good at creating and analyzing business information, defining key business metrics; proficiency in SQL and some statistical tools.
• Exceptional communication skills; ability to empathize with stakeholder needs and drive alignment across multiple teams.
• Superior organizational and time management skills; ability to prioritize workload and manage multiple projects and tasks
• Experience in operations and/or startup environment strongly preferred

This position is 100% remote and can be located anywhere in the U.S.

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Grand Rounds is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Grand Rounds considers all qualified applicants in accordance with the San Francisco Fair Chance Ordinance.