Experience Design Internship / Co-Op (Fall 2021) at Zipline

| San Francisco
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About Zipline
Do you want to change the world? Zipline uses drones to deliver critical and lifesaving medicine to thousands of hospitals serving millions of people in multiple countries. Our mission is to provide every human on Earth with instant access to vital medical supplies. Join Zipline and help us make this a reality for billions of people.
 
About You and The Role

Note: This is a paid opportunity.

If you deeply believe design and storytelling could bring teams together, advance a mission, and create impact in every interaction, this role would be a perfect opportunity for you to experiment and show your talent. 

As a customer-obsessed company, Zipline stays extremely close to our African customers and frontline teams. As a continuous effort to bring all these stories to our US office and team, this design intern role will work closely with our Customer Experience team based in Rwanda, Ghana, and Nigeria to come up with creative ways to design installations & touchpoints in our space. This role will also create design assets upon requests to serve our African team directly for campaign and ad hoc initiatives. 

You will be expected to stretch your skills to experiment with new formats and media. You will gather feedback from all Zipliners to inform iterations. It is the first time Zipline includes design capabilities in our space and culture-building, and you will be cared for and challenged!

What You'll Do  
  • Brainstorming creative ways to make our workspace feel more globally mindful--bridging physical distances between our various locations to make Zipliners feel united.
  • Design assets for the Customer Experience team in Africa upon request. 
  • Experiment in as many ways as possible to bring more customer stories into our space that the team here can truly engage with. 
  • Interact with Zipline frontline operators and US-based team to collect feedback to inform your design concepts.  
  • Creatively document your own intern experience and snippets of Zipliners’ lives.
What You'll Bring 
  • You have deep design skills in one or two areas, but you can also easily expand to other domains. Examples of design skills include but are not limited to:
  • You have a taste and POV on what type of design could engage people in new ways. 
  • You are a good listener and observer. You have deep empathy for people you are designing for. You will be able to iterate the design concepts based on such observation and feedback collected. 
  • You are a hands-on, resourceful person who’s driven to get things off the ground.
  • You can act on ad hoc design requests quickly to serve the African frontline Customer Experience team. 
  • You are agile, able to lean into chaos, and excited about embracing positive change.
  • You can communicate effectively and build strong relationships with internal teams.
  • Belief that access matters and that we can and will provide access to essential medical supplies for every person on the planet!
What Else You Need to Know   
Zipline is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, ancestry, national origin, religion or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other characteristics protected by state, federal or local law or our other policies.
 
We value diversity at Zipline and welcome applications from those who are traditionally underrepresented in tech. If you like the sound of this position but are not sure if you are the perfect fit, please apply!
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Technology we use

  • Engineering
    • C++Languages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • SwiftLanguages
    • ReactLibraries
    • Twitter BootstrapLibraries
    • DjangoFrameworks
    • FlaskFrameworks
    • PostgreSQLDatabases
    • RedisDatabases

Location

South San Francisco, CA 94080

What are Zipline Perks + Benefits

Culture
Volunteer in local community
We pretty regularly participate in and host school and community events for STEM and technology. Our teams in Rwanda participate in Umuganda (community volunteering) every month.
Partners with Nonprofits
We work with groups like Black Girls Code, Drone Legends, and Women & Drones to inspire young kids and get their wheels turning about robots from a young age.
Friends outside of work
Eat lunch together
Intracompany committees
We're a pretty quirky bunch, and it's not rare to find our team doing things like having a mechanical boat race on the bay, DJing at our holidays parties, & going to comedy events together.
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Wellness Programs
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Zipline has a compensation philosophy centered around both cash & equity.
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Free Daily Meals
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Pet Friendly
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Online course subscriptions available
Customized development tracks
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