Company Description

Zscaler (NASDAQ: ZS) accelerates digital transformation so that customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange is the company’s cloud-native platform that protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. 

With more than 10 years of experience developing, operating, and scaling the cloud, Zscaler serves thousands of enterprise customers around the world, including 450 of the Forbes Global 2000 organizations. In addition to protecting customers from damaging threats, such as ransomware and data exfiltration, it helps them slash costs, reduce complexity, and improve the user experience by eliminating stacks of latency-creating gateway appliances. 

Zscaler was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. Zscaler’s purpose-built security platform puts a company’s defenses and controls where the connections occur—the internet—so that every connection is fast and secure, no matter how or where users connect or where their applications and workloads reside.

Job Description

This role supports computer systems, hardware, applications, or software by isolating problems, determining the cause, and implementing solutions.

Responsibilities:

• Monitor and respond quickly and effectively to requests received through the IT Helpdesk.
• Primary focus on PC / Laptop support, includes new system preparation, system re-imaging, problem troubleshooting, repair and shipping logistics.
• Supporting computer hardware and accessories such as monitor, docking station, mouse, keyboard, printer, and etc.
• Install, modify, and repair computer hardware and software, and provide support on the company local office IT related system system, web/audio conferencing service, printers and phone system. Training users on how the use of new hardware or software.
• In-person or remotely, you’ll provide technical assistance and support for all incoming IT Helpdesk requests and issues related to computer systems, application, services, software, and hardware. Follow up and ensure issues have been resolved.
• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems. Maintain daily performance and monitoring of computer systems.
• Assist employee orientation and training.

Qualifications

• Have completed, or currently pursuing a Bachelor's or Master's degree in Information Technology, or a related field.
• 2 years of experience in the following: 
• PC / Laptop hardware and Windows OS and MacOS experience.
• Working with various server and client hardware platforms, i.e. Lenovo.
• Working with various computer accessories.
• Experience with Microsoft Office Application.
• TCP/IP, IP networking knowledge and WiFi, i.e. IP subnet, DNS, DHCP
• Problem-solving skills and the ability to work on multiple projects and issues

A background in the following is a plus:

• Experience with conference room equipment and application.
• Web/Audio Conferencing, i.e. Zoom, WebEx
• Experience with email system, i.e. Google G-Suite, Microsoft Exchange
• Knowledge of Phone System, Cloud-based PBX, VoIP.

Additional Information

All your information will be kept confidential according to EEO guidelines.

What You Can Expect From Us:

• An environment where you will be working on cutting edge technologies and architectures
• A fun, passionate and collaborative workplace
• Competitive salary and benefits, including equity

Why Zscaler?
People who excel at Zscaler are smart, motivated and share our values. Ask yourself: Do you want to team with the best talent in the industry? Do you want to work on disruptive technology? Do you thrive in a fluid work environment? Do you appreciate a company culture that enables individual and group success and celebrates achievement? If you said yes, we’d love to talk to you about joining our award-winning team. 
Additional information about Zscaler (NASDAQ: ZS ) is available at https://www.zscaler.com. 

Zscaler is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.