At Sense, we are reinventing the way companies build long-term relationships with the workforce that powers the rising gig economy. We build products that empower businesses to improve communication and job satisfaction with the contingent workforce. Our culture is based on transparency, inclusion, autonomy and feedback. At Sense, you’ll be supported by a team of creative, talented people who take on big challenges and seek out meaningful work. We think carefully about how the contingent workforce and the industries driving it are evolving, and we have a responsibility to consider the social impact of the products we build. 

Sense Messaging is a 2-way texting platform that enables users to send, manage and record SMS back to their system of record. Our core thesis is that relationships are continuous. While our Engage product encompasses powerful SMS and email workflow automation tools, our Messaging product helps recruiters build a cohesive narrative with their candidates that transitions seamlessly between powerful custom automation and personal touchpoints. The challenge is to do this in a way that doesn’t erode the quality of the candidate experience. 

The Messaging team at Sense is responsible for high-touch, high-engagement products maintained across several platforms: mobile-responsive web, iOS, Android, and chrome extension. As a Product Manager Intern on this team, you will learn how customer feedback drives us to innovate our highest-usage, highest-visibility product and gain exposure to all stages of the product life cycle across mobile and web. You will develop the toolset to reliably and rapidly ramp as a subject matter expert in new domains so that you can deliver value as a product manager in whatever scenarios you face, regardless of specific background and prior work experience. Messaging at Sense is the ideal place to learn the fundamentals of product management, where you’ll get exposure to a variety of platforms while shipping features to tens of thousands of highly-engaged users. We are dedicated to providing a rigorous syllabus, nurturing environment and the hands-on experience you need to land a competitive product management role by the end of your internship. 

Requirements

• Rising junior or senior pursuing your bachelor's degree, or MBA candidate, preferably in a technical or business field
• Current designer or engineer looking to break into product management. 
• Available for a 10-12 week internship during Summer 2020 to work in our San Francisco based headquarters in the FiDi. 

Key learning and take-aways:

• Explore competitor behavior and emerging trends to identify feature gaps and roadmap opportunities. 
• Conduct user research activities to understand customer goals, needs and pain points. 
• Apply metrics alongside objectives and key results (OKRs) to measure the product’s success and track its life cycle. 
• Write and maintain documentation (release notes, guides, walkthroughs, FAQs) easily consumable by users, customer success, marketing, and sales teams. 
• Learn how to gather requirements, write user stories, create product requirement documents (PRDs), and file JIRA tickets.
• Work with our customer success and engineering teams to manage the customer issues backlog. 
• Examine the product development cycle through the lens of key stakeholders and available data. 
• Practice public speaking by giving presentations on competitive research and user insights at a regular cadence to the broader messaging team. 
• As a final project, execute a feature end-to-end with defined success metrics at our company hackathon. 

Why Sense?

• Work in the heart of San Francisco’s FiDi, get the quintessential startup experience
• Mentorship from approachable leadership and teammates 
• Hands-on experience with a developing SaaS product and growing brand
• Fully-stocked kitchen with complimentary food and drinks. 
• Free lunch twice a week.
• Pet-friendly work environment. Hang out with dogs all day.