IT Systems Engineer Associate

This position is a primary break-fix and escalation resource for the SharePoint Online, Microsoft Teams, Copilot, OneDrive for Business, and Viva Engage environments in the Advocate Health Microsoft 365 tenant. This person must work closely with the IT Help Desk and engage with both technical and end-user teammates to resolve support tickets and provide guidance to management when support patterns emerge that require a more comprehensive change in the Advocate Health computing environment. 

This IT Systems Engineer must also answer questions and provide guidance on how to use Microsoft 365 applications within the boundaries of the Advocate Health Governance Plan and IT acceptable use policies.   

The successful candidate will have 1-2 years of technical support experience that includes the Microsoft 365 suite of applications as well as the Excel, Word, Outlook, PowerPoint and OneNote desktop applications. 

Major Responsibilities  

• Plans, schedules, and coordinates server hardware, application software installations and upgrades for systems implemented in the Enterprise. Ensures team follows change management processes and makes suggestions on change management process improvements.  

• Installs and supports virtualization solutions for the organization. Develop solutions in a physically distributed environment throughout all phases of its lifecycle to define, implement and support proof of concept, design, configuration, automation, testing, migration phases, triage incidents to resolution and mentoring of other team members.  

• Installs and supports device integration solutions. Maintains understanding of technology stack components from desktop to wide area network, to troubleshoot integration conflicts and isolate issues for resolution. Analyzes business requirements and creates technical recommendations. Provides maintenance, testing, documentation and training for the operating systems and hardware.  

• Assists with and supports workstation and server administration procedures. Ensures capacity monitoring processes are followed and initiates corrective activities. Monitors and tunes diagnostic imaging and other systems implemented in the Enterprise to achieve optimum performance levels. Assists in capacity monitoring and planning process design and review. Recommends improvements to current technical architecture.  

• Implements backup and recovery procedures to ensure data/media recoverability for site- based systems. Participates as needed in disaster recovery and business continuance configurations and procedures.  

• Follows quality assurance processes to ensure proper system operation, optimum performance, and absence of defects. Ensures integrity for application delivery and directory administration for the Enterprise.  

• Monitors tasks and resources and initiates corrective actions. Communicates with staff and clients in order to keep them informed with regard to activity status and potential problem areas.  

• Prioritizes problems and issues as needed. Works collaboratively with vendors at technical and management level to resolve problems and manage escalation.  

• Tracks and trends problems and makes recommendations towards resolution.   

Minimum Job Requirements 

Education 

Bachelor’s degree in computer science or related field preferred 

Will consider 2-year degree candidates or candidates with equivalent work experience.  

Certification / License 

None Required 

Work Experience 

Typically requires 1 – 2 years of experience in Platforms, Network Communications, and Project Management 

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Preferred remote locations in IL, WI, NC, GA

AL, AK, AR, AZ, DE, FL, GA, IA, ID, IN, IL (Only WI/IL Division), LA, KS, KY, ME, MI, MO, MS, MT, NC, ND, NE, NH, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, WI, WV, WY.

Knowledge / Skills / Abilities 

• Experience in using backup tools, storage systems, and network management systems, application delivery systems and supporting directory technology systems.  

• Knowledge of operating systems, vendor-specific environments, and other system software.  

• Knowledge of systems administration and the inter-relationships between application code and server operating systems and desktop operating systems.  

• Knowledge of hardware and software as used in the clinical and/or business setting.  

• Demonstrated ability to translate user requirements into system specifications.  

• Strong organizational and analytical skills.  

• Strong problem and issue resolution skills.  

• Strong written and oral communication skills.  

• Ability to handle multiple tasks, set appropriate priorities and accomplish assignments in a thorough and timely manner.  

Physical Requirements and Working Conditions 

• Work environment may contain dust, dirt and noise.  

• Potential for exposure to mechanical and electrical hazards, and to patient care areas; therefore, must wear protective clothing as necessary.  

• Exposed to a normal office environment the majority of the time.  

• Position will require off-hours support and on-call rotation.  

• Position requires travel. May be exposed to road and weather hazards.  

• Operates all equipment necessary to perform the duties of the job.  

DISCLAIMER 

All responsibilities and requirements are subject to possible modification to reasonably accommodate individuals with disabilities. 

This job description in no way states or implies that these are the only responsibilities to be performed by an employee occupying this job or position.  Employees must follow any other job-related instructions and perform any other job-related duties requested by their leaders.