At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.
We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.
To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success.
Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.
If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you.
WHAT YOU'LL DO
We’re looking for a Lead Atlassian Solutions Engineer who combines deep technical expertise with a strategic and solution-oriented mindset. In this role, you will serve as a trusted partner to department and business leaders, helping design and deliver solutions that streamline workflows, strengthen governance, and scale with Braze’s growth. You will own the strategy, configuration, and evolution of our Atlassian Cloud platforms including Jira Software, Jira Service Management (JSM), and Confluence, ensuring they are secure, compliant, and aligned with IT and business objectives.
This position goes beyond administration. You will act as the strategic owner of the Atlassian ecosystem, guiding how Braze uses these products to support global operations, audit readiness, and cross-functional collaboration. You will partner closely with IT leadership, engineers, and department heads to define roadmaps, architect scalable solutions, and ensure compliance with SOX and internal IT control frameworks.
If you’re driven by strategic partnership and excited to solve infrastructure challenges, simplify complexity, and enable the business through technology, we’d love to meet you.
You’ll own and drive projects that define the next generation of IT at Braze, including:
- Platform Strategy and Cloud Migrations:
- Lead and guide Atlassian cloud migration efforts, including Jira Service Management and related applications, ensuring successful execution and minimal business disruption
- Governance and Compliance Enablement:
- Build and maintain governance frameworks that support audit readiness and operational accountability. Oversee change management, documentation, and access controls to meet SOX and ITGC standards
- Workflow and Service Delivery Optimization:
- Partner with IT and business stakeholders to design and implement efficient workflows that improve service delivery, collaboration, and reporting. Align configurations with ITSM best practices to drive consistency and transparency
- Tool Consolidation and Standardization
- Integrate legacy or redundant collaboration tools into Atlassian Cloud to create a unified, well-governed platform. Promote best practices for documentation, project structure, and workflow design
- Reporting and Operational Insights:
- Develop reporting structures and dashboards that translate Atlassian data into actionable insights for IT and business leaders, improving visibility into performance, SLAs, and customer satisfaction
- Vendor and Ecosystem Management:
- Partner with Atlassian-ecosystem vendors and solution providers to evaluate new apps and extensions, manage licensing and renewals, and negotiate service levels and support escalations that optimize cost and performance
- Cross-Functional and M&A Integration:
- Collaborate with internal teams and newly acquired entities to align Atlassian usage, workflows, and governance models under Braze’s enterprise standards
Main job responsibilities:
- Own the governance and lifecycle management of Braze’s Atlassian Cloud platforms, ensuring systems remain consistent, secure, and fully auditable
- Design and implement automation strategies that simplify administration, reduce manual effort, and improve system scalability and reliability
- Collaborate with business and systems leaders to translate operational needs into Atlassian-based solutions that enhance collaboration, visibility, and accountability
- Oversee SOX and ITGC compliance across all Atlassian environments by maintaining evidence documentation, performing access reviews, and validating change approvals
- Manage relationships with Atlassian vendors and solution partners, evaluating new tools, negotiating renewals, and ensuring service levels support Braze’s operational goals
- Mentor engineers and administrators contributing to the Atlassian ecosystem, promoting best practices, documentation standards, and continuous improvement across IT
WHO YOU ARE
Skills:
- Experienced in administering and architecting Atlassian Cloud platforms (Jira Software, Jira Service Management, Confluence) at enterprise scale
- Skilled at engaging business leaders to design and implement solutions that balance flexibility, scalability, and compliance
- Proficient in workflow design, automation, and system governance aligned with ITSM and ITGC frameworks
- Experienced in SOX compliance, quarterly access reviews, and maintaining audit evidence
- Comfortable leading change management activities and ensuring platform stability and documentation integrity
- Excellent communicator capable of influencing stakeholders and simplifying complex technical concepts
- Passionate about operational maturity, continuous improvement, and building systems that enable efficiency and accountability
Bonus Qualifications:
- Atlassian certifications such as ACP-120, ACP-420, or ACP-610
- Experience leading Atlassian Cloud migrations, governance programs, or enterprise-scale implementations
- Background in IT audit, compliance, or ITGC control ownership
- Experience automating audit evidence or change control processes within Atlassian tools
- Experience managing vendor relationships and solution provider partnerships within the Atlassian ecosystem
For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $103,800 and $122,100/year with an expected On Target Earnings (OTE) between $115,300 and $135,700/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, Braze offers full- and part- time employees a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that all Braze employees own a piece of our company.
#LI-Hybrid
WHAT WE OFFER
Braze benefits vary by location, and we encourage you to review our specific benefits offerings for each country here. More details on benefits plans will be provided if you receive an offer of employment.
From offering comprehensive benefits to fostering hybrid ways of working, we’ve got you covered so you can prioritize work-life harmony. Braze offers benefits such as:
- Competitive compensation that may include equity
- Retirement and Employee Stock Purchase Plans
- Flexible paid time off
- Comprehensive benefit plans covering medical, dental, vision, life, and disability
- Family services that include fertility benefits and equal paid parental leave
- Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
- A curated in-office employee experience, designed to foster community, team connections, and innovation
- Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
- Employee Resource Groups that provide supportive communities within Braze
- Collaborative, transparent, and fun culture recognized as a Great Place to Work®
ABOUT BRAZE
Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging.™ Braze helps brands deliver great customer experiences that drive value both for consumers and for their businesses. Built on a foundation of composable intelligence, BrazeAI™ allows marketers to combine and activate AI agents, models, and features at every touchpoint throughout the Braze Customer Engagement Platform for smarter, faster, and more meaningful customer engagement. From cross-channel messaging and journey orchestration to Al-powered decisioning and optimization, Braze enables companies to turn action into interaction through autonomous, 1:1 personalized experiences.
The company has repeatedly been recognized as a Leader in marketing technology by industry analysts, and was voted a G2 “Best of Marketing and Digital Advertising Software Product” in 2025.
Braze was also named a 2025 Best Companies To Work For by U.S. News & World Report, a 2025 America’s Greatest Companies by Newsweek, and a 2025 Fortune Best Workplace in Technology™ by Great Place To Work®, among other accolades. Braze is also proudly certified as a Great Place to Work® in the U.S., the UK, Australia, and Singapore.
The company is headquartered in New York with offices in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, São Paulo, Singapore, Seoul, Sydney and Tokyo.
At Braze, we strive to create equitable growth and opportunities inside and outside the organization.
Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We're committed to offering all candidates a fair, accessible, and inclusive experience – regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran. When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you you.
We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar, we encourage you to apply, as we’d love to meet you.
Please see our Candidate Privacy Policy for more information on how Braze processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights.Top Skills
Braze San Francisco, California, USA Office
Braze San Francisco Office
114 Sansome Street, Suite 500, San Francisco, CA, United States, CA 94104
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