Why TrueAccord?

TrueAccord is a category-defining company. We combine machine learning with a human-based approach to transform debt resolution and to get people on the path towards financial health. Every year, more than 70 million Americans have negative experiences dealing with debt. We are changing this by providing personalized digital experiences that guide lenders and consumers through this challenging financial process. 

With a world-class leadership team, passionate team members, and proprietary predictive models trained on years worth of transactional data, TrueAccord is well-positioned to deliver on a huge opportunity: helping millions of consumers to regain and keep their financial footing while lowering the cost of doing business for creditors across many industries.

The Role

As the Chief Risk and Compliance Officer for TrueAccord, you will oversee compliance within TrueAccord Corp to ensure that financial and operational procedures and personal conduct within the organization comply with all relevant and applicable laws, regulations, and contractual agreements in a manner that supports the business and its operational areas, in line with its risk tolerance. In addition you will lead, or direct requirements, in areas of Information Security, Physical Security, Vendor Management, and Business Continuity Planning.

The CRCO will oversee our legal and compliance teams along with leading the internal audit function, and will work closely with other risk management teams in the organization to create a comprehensive risk management framework that is effective and efficient in detecting, preventing, and correcting noncompliance with applicable laws, regulations, and client requirements.

Responsibilities

• Direct and manage risk and compliance, as well as direct peers and other functions, in the implementation and management of a complete three-tier compliance management system
• Develop, implement, and maintain policies and procedures which govern TrueAccord Corp’s compliance program
• Design and execute audit and control programs to ensure compliance with company, client, and regulatory body expectations 
• Carry out risk assessments, conformance testing, and compliance reviews to ensure policies and procedures are being followed
• Review trend analysis of regulatory complaints, disputes, litigation and other critical functions to identify and enhance controls across the organization
• Liaise with legal and regulatory bodies on compliance-related issues, investigation and resolution of all detected compliance concerns
• Ensure that the organization complies with existing and developing federal and state laws and regulations
• Establish and set the tone of compliance throughout the organization
• Provide guidance on the effective response to detected problems and make sound recommendations for corrective action as appropriate.
• Analyze and recommend plans to adhere to any changes required to policies and procedures as a result of changes dictated by changes in client, regulatory, or case law-related guidance
• Partner effectively with the Product, Client Success, Operations and Finance teams to oversee execution of requirements, controls and design conformance testing
• Provide compliance oversight and guidance on new products/services developments, mergers and acquisitions, new/updated systems, etc.; provide consultation specific to projects relating to risks, processes, and controls
• Lead the professional development, coaching, and monitoring of team members and actively support the mission, vision, and values of the Company
• Ensure communication is effectively delivered to all departments regarding changes to applicable legal and regulatory requirements as well as mandatory training requirements
• Contribute to the establishment of TrueAccord Corp risk appetite statements in alignment with Parent Company Risk Appetite Statement, and application of and adherence to the operational risk framework, policies, processes, measures and limits.
• Participate in the planning process for taking TrueAccord Corp overseas
• Prepare and present clear and concise compliance reports to the Board.

Qualifications, Skills and Experience

• 10-15 years experience in risk and compliance field
• Demonstrated capability to build, scale, and deliver compliance oversight in regulated, high growth environments that include the development of complex products
• Master’s or Juris Doctorate Degree required
• Strong analytical abilities to apply complex, ever-changing legal regulations in the business landscape 
• Ability to influence at senior levels, both internally and externally with clients and regulators 
• Leadership skills including the ability to effectively lead, guide and develop a team of direct reports, and to operate with a high degree of integrity in a complex environment
• Strategic business acumen to proactively resolve internal issues. 
• A skilled communicator both orally and verbally, to clearly articulate compliance risks to the company, sister companies, and BoD 
• Strong relationships with state Attorneys General, the CFPB and other consumer advocacy groups and regulating bodies is preferred
• Familiarity with issues surrounding ethical use of AI and regulatory concerns around technology is preferred 
• International experience is a plus

What TrueAccord offers you + Culture & Benefits

TrueAccord is a distributed company with a major presence in the San Francisco Bay area and Lenexa, KS. We offer a healthy work environment that continuously builds an inclusive and diverse culture where everyone is able to develop the best version of themselves. We are a dynamic group of people who are subject matter experts with a passion for change.

We offer:

*** Generous paid time off

*** Paid training

*** We promote work/life harmony

*** Paid holidays

*** Health, dental and vision benefits

*** 401K with matching

Our teams are crafting solutions to big problems every day. If you’re looking for an opportunity to do impactful work, join TrueAccord and make a difference.

Our Dedication to Diversity & Inclusion

TrueAccord is an equal opportunity employer. We promote, value, and thrive with a diverse & inclusive team. Different perspectives contribute to better solutions and this makes us stronger every day. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.