Wish is the leading mobile commerce platform in North America and Europe. Our mission is to give everyone access to the most convenient, personalized and entertaining shopping mall in the world. With millions of products added daily, Wish’s Content Operations Team is critical in ensuring those products and the content hosted on the platform meet Wish standards. 

Wish is looking to add an enthusiastic Content Reviewer specializing in compliance to our Content Operations Team. As a Content reviewer, you’ll be expected to review content from merchants and users for compliance with Wish’s policies. This is a great role for recent grads with internship experience or 1-2 years job experience.

For internal use only: #LI-JO1

What you’ll do:

• Review and evaluate merchant content for compliance with Wish’s policies
• Think both quantitatively and qualitatively to evaluate and address unusual, harmful, or sensitive content
• Identify and analyze issues, patterns and trends in customer requests & product performance
• Craft well-written responses that are grammatically correct, concise, polished and professional 
• Demonstrate empathy, patience and responsible judgement with every customer to ensure the best and most appropriate outcome based on each situation
• Achieve daily goals of solved tickets without compromising the customer experience
• Learn and use various internal tools to review and moderate content on the platform
• Communicate and collaborate effectively with teammates and cross-functional teams
• Assist with one-off projects as opportunities arise

Who are you:

• Bachelor's degree required 
• Excellent written and oral communication skills 
• Be incredibly detail-oriented and navigate grey areas effectively
• Proven ability complete repetitive tasks for extended periods
• Manage exposure to unusual, sensitive, and/or obscene content
• Dedication to delivering on objectives and maintaining high quality results
• Passionate about finding data-driven solutions to complex problems
• Can work independently to effectively prioritize and manage your time
• Desire to continually learn, adapt, and work in a fun, fast-paced environment

Nice to have:

• Previous experience in retail, e-commerce, and/or a start-up’s 
• Previous experience in customer support
• Experience working with spreadsheets, Zendesk, and Jira 
• Experience working with offshore vendors
• Passionate about pop-culture and online shopping 
• Sense of humor and a sense of adventure!

Wish values diversity and is committed to creating an inclusive work environment. We provide equal employment opportunity for all applicants and employees. We do not discriminate based on any legally-protected class or characteristic. Employment decisions are made based on qualifications, merit, and business needs. If you need assistance or accommodation due to a disability, please let your recruiter know. For job positions in San Francisco, CA, and other locations where required, we will consider for employment qualified applicants with arrest and conviction records.