Director of Regulatory Operations

| San Francisco
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OVERVIEW

Our Instacart Operations team is seeking a leader for the Regulatory Operations team.

About our Regulatory Operations team: Instacart Regulatory Operations team is responsible for the business operations around regulations across each market in the US & Canada. As an evolving regulatory environment, the Regulatory Operations team is charged with crafting the strategy on managing our business operations within the needs of our local regulatory frameworks. In partnership with Policy, the Regulatory Operations leaders serve as the face of Instacart Operations to policy makers. Also, the Regulatory Operations team collaborates heavily with the Compliance team to deliver on all requirements.

Highlights: Build an arm of the organization while crafting a comprehensive, long-term strategy for proactively managing the external environment. Create a team of multi-dimensional managers who not only are experts in operations but are the face of Instacart in our communities.

ABOUT THE JOB

  • You will own critical company-wide strategy on regulatory and policy operations including advocating for our business needs while championing Instacart’s values
  • You will project-manage implementation of regulatory operations strategy as well as  influence roadmaps and execution of cross-functional teams including other operations teams and be responsible for meeting established KPIs.
  • You will be a strategic thought partner for teams across the company as an expert in the operations of our business as well as the regulatory landscape.
  • You will hire, develop, and grow your team with bar-raising operations talent and create a best-in-class organization.
  • You will directly assist senior operations and public affairs leaders in decision making for the broader business.

ABOUT YOU

  • A Bachelor’s degree in or equivalent work experience
  • MBA preferred
  • 8+ years of people management experience, including 5+ years managing other managers
  • Experience in creating and setting the vision for a new team or business unit
  • Exceptional public speaking skills and comfort working with external parties across disciplines 
  • The ability to balance business needs, a sense of urgency, and shipping high quality and pragmatic solutions
  • Strong analytical skills and a sense of ownership
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Technology we use

  • Engineering
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • SwiftLanguages
    • TypescriptLanguages
    • GoLanguages
    • ReactLibraries
    • ReduxLibraries
    • Ruby on RailsFrameworks
    • PostgreSQLDatabases

Location

Instacart SF (our HQ) is located in the Embarcadero district—a major transit hub with views of the Ferry Building, Treasure Island, and more.

An Insider's view of Instacart

What’s the vibe like in the office?

Family—its what I think of when someone asks me about the Instacart Finance team. It is ACCR-UAL world out there but all of us have each other’s back!

Sachin

Payroll Manager

What does your typical day look like?

Our team is hyper-focused on delivering value to our enterprise customers. We are shaking up the grocery industry and every day brings a new challenge. There's never a dull moment on the technical delivery team!

Nicola

Technical Project Manager

How has your career grown since starting at the company?

Instacart has given me the opportunity to grow my career significantly over the last 5 years. I started as an In-store shopper, became a Shift Lead, was promoted to Site Manager. Eventually, I transitioned into a new role on my current team at HQ and am expanding my coding skills with Carrot University, our internal coding bootcamp.

Annabel

Shopper Community Lead, Field Operations

How do your team's ideas influence the company's direction?

"I love being a part of the Care team because we genuinely care about the customers that use our platform and our employees who work hard to ensure a great experience. I get to play an integral role in helping us turn our Care vision into reality."

Kiha

Human Resources Director, Care

What are some things you learned at the company?

As a large company that is growing quickly, there is still a huge appetite for trying new things; in fact, it's the expectation. There is no 'cookie-cutter' approach.

Tonci

Senior Technical Recruiter

What are Instacart Perks + Benefits

Instacart Benefits Overview

Health & Wellbeing
At Instacart we offer generous employer contributions to healthcare for comprehensive medical, dental, vision and mental health. From flu-shot clinics to “take what you need” time off, we provide a holistic approach to supporting our employees' physical and emotional well being.

Family
We believe in supporting every parent within the Instacart family. Paid parental leave, a grocery credit, and sweet baby swag are offered to new parents. We aim to support parents returning to work with on-site Mother’s Rooms, our Parents @ ERG, and events like Bring Your Child to Work Day.

Food
We donut take food (or food puns) lightly at here Instacart. From giving all employees a free Instacart Express membership to celebrating milestones and cultural heritage months with food, to hosting a monthly AMA with our CEO called "the Scoop" (featuring scoops of ice cream), food is baked into our daily lives.

Culture
Partners with Nonprofits
Feeding America
Friends outside of work
Eat lunch together
Team owned deliverables
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Happy Hours
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Lunch and learns
Cross functional training encouraged
Promote from within
Online course subscriptions available
Customized development tracks
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