Snap Inc.
San Francisco, CA

Law Enforcement Operations Enablement Lead

| San Francisco

Snap Inc. is a camera company. We believe that reinventing the camera represents our greatest opportunity to improve the way people live and communicate. Our products empower people to express themselves, live in the moment, learn about the world, and have fun together.

We’re looking for a Law Enforcement Operations Enablement Lead to join team Snap! As a member of the Law Enforcement Operations (LEO) team, you will have the knowledge and skills to handle all types of legal requests from domestic and international law enforcement, as well as drive successful projects and tooling initiatives. Working from our Los Angeles headquarters, or San Francisco offices, you’ll collaborate with the Legal, Customer Operations, and Engineering teams to assist law enforcement and protect Snapchatters.

What you’ll do:

  • Deliver key projects within the Law Enforcement Operations roadmap, including execution; measured progress; and presenting results to stakeholders throughout

  • Anticipate project risks, provide escalation management, negotiate with decision makers, and balance business needs versus technical constraints.

  • Keep up-to-date with industry trends to help improve Snap operations and thought leadership

  • Design and implement new operational workflows and track progress via a project plan, consider stakeholder impacts and helping them adopt the change

  • Enhance existing operational workflows via process improvements

  • Identify tooling discrepancies and provide recommendations for improvements and liaise with technical teams to implement solutions

  • Constantly evaluate internal practices and drive solutions that make our teams scalable

  • Enhance existing Quality Assurance (QA) and certification process and improve QA reporting to accelerate quality improvements

  • Develop and track internal/external business metrics related to new projects and capabilities 

  • Design, build, and maintain reports, dashboards, and metrics to monitor operations performance

  • Create and enhance knowledge management documentation and deliver training

  • Support the enablement of the on-call rotation for law enforcement emergency requests and internal escalations

  • Accurately review, index, and process various types of legal requests from domestic and international law enforcement

  • Process complex legal process, including wiretap and pen register requests

  • Review team members’ work product, create and deliver training, and provide feedback 

  • Collaborate with internal and outside counsel on escalations as appropriate

  • Serve as a consultative partner with our vendor team and provide expertise for processing all types of legal requests with a high degree of quality and efficiency 

  • You’ll set an example and be an active mentor of others

Knowledge, Skills, & Abilities:

  • Experience managing multiple projects end to end demonstrating ability to prioritize tasks, track deliverables and work independently with minimal supervision

  • Strong analytical skills, including working with large data sets to solve business problems, and providing practical business insights (Advanced EXCEL, Google Sheets, etc.)

  • Experience in process optimization projects and identifying performance improvement opportunities

  • Experience in requirements gathering and analysis, workshop facilitation and stakeholder interviews

  • Experience in change management activities, organizational analysis, designing and executing on stakeholder engagement plans, communications plans and learning and development plans

  • Experience designing technology roadmaps

  • Highly attentive to detail, with ability to accurately analyze lengthy legal documents

  • Excellent verbal and written communication skills

Minimum Qualifications:

  • 4+ years of experience in consulting or related experience managing special projects

Preferred Qualifications:

  • Experience working in law enforcement, legal, compliance, or a related field

  • Experience working directly with law enforcement in a professional manner and reviewing sensitive content

  • Bachelor's degree in criminal justice, political science, sociology, public administration, international relations, computer science, or another related area of study

  • Experience in Design Thinking projects

  • Process driven individual with a proven track record of identifying gaps and implementing new processes

  • Experience analyzing data to understand business challenges and trends using Looker or Tableau

  • Not afraid to roll up your sleeves to get the job done, no type of work is “beneath” you

  • Able to work independently while also operating as a collaborative team player

  • Experience managing a growing team

  • Experience collaborating with internal and external stakeholders at all levels of the company

  • A passion for Snapchat and online safety!

At Snap, we believe that having a team of diverse backgrounds and voices working together will enable us to create innovative products that improve the way people live and communicate. Snap is proud to be an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. If you have a disability or special need that requires accommodation, please don’t be shy and contact us at acco[email protected].

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Where we are

Snap SF is nestled in SoMa, steps from the Moscone Center and a quick walk from Powell Street BART station.
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What are Snap Inc. Perks + Benefits

Snap Inc. Benefits Overview

Snap Inc. is its own community, so we’ve got your back! We do our best to make sure you and your loved ones have everything you need to be happy and healthy, on your own terms.

Every Snap office has its own set of benefits built around its needs, but here’s a rundown of some of the programs you'll find in our San Francisco office.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Employees can contribute to a Medical FSA to pay for eligible medical expenses, or a Dependent Care FSA to pay for eligible daycare expenses, with pre-tax dollars.
Disability Insurance
Employees can take up to 16 weeks of short-term disability for 60% tax-free pay with benefits remaining active. Long-term disability is also available at 60% tax-free.
Dental Benefits
We provide free dental coverage for employees and eligible dependents. In addition, the plans have an orthodontia benefit. Annual in-network cleanings and exams are covered at no cost.
Vision Benefits
Snap provides a free vision plan for employees and eligible dependents. The plan includes a LASIK benefit and a $200 annual frame/contact lens allowance.
Health Insurance Benefits
We provide free PPO and HSA plans to employees and their dependents with the option to buy-up to an enhanced PPO plan with lower co-pays. In CA, Kaiser HMO is another free medical plan option.
Life Insurance
We provide Basic Life and AD&D insurance at 2x salary at no cost.
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Snap offers a retirement savings plan that allows you to save for your retirement on a pre-tax and/or post-tax basis.
401(K) Matching
Snap matches 100% up to 3% and 50% on your 4th and 5th contribution to both your pre-tax and/or Roth elective contributions and the match is immediately vested. We also offer the Mega Backdoor Roth.
Company Equity
Snap offers compensation packages that allow you to share in Snap's long-term success!
Child Care & Parental Leave Benefits
Child Care Benefits
Snap provides back-up child care at a subsidized rate for up to 80 hours per year.
Generous Parental Leave
Non-birthing parents receive up to 16 weeks of full pay and birthing parents receive up to 26 weeks of full pay.
Family Medical Leave
Snap provides up to 6 weeks of full pay as part of our Family Caregiver Program.
Adoption Assistance
Snap will reimburse up to $40k towards any adoption expenses and $80k towards surrogacy expenses you incur and you are eligible for up to 16 weeks of full pay to bond with your new child.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Salaried employees have a flexible vacation policy approved at their manager's discretion. Hourly employees get 15 days of vacation which jumps up to 20 days after 4 years of service.
Paid Volunteer Time
Employees are allotted four hours of paid time off to volunteer at charities that align with the company’s philanthropic pillars: youth, education, and arts.
Paid Holidays
Paid Sick Days
Snap provides 15 sick days per year if you're feeling under the weather.
Perks & Discounts
Casual Dress
Commuter Benefits
Our Commuter Benefit allows you to use tax-free funds to pay for parking and public transit — such as train, BART, MUNI, bus, ferry, or vanpool — as part of your daily commute to work.
Company Outings
There are various social events to choose from, ranging from cultural, health & fitness, personal development, volunteering, arts & crafts, and more.
Relocation Assistance
To help you get to your new city safe and sound, Snap assists with eligible candidates' relocations through final move flights, storage, package & delivery, corporate housing, moving cash, and more.
Professional Development Benefits
Job Training & Conferences
Snap has a Learning & Development program that enables employees to continue honing their skills, and individual teams have budgets to send eligible employees to industry conferences, trainings, etc.
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Online course subscriptions available

Jobs at Snap Inc.
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